My Mazda CX-9 engine locked up due to the water pump leaking coolant into the engine oil. My local…read moreMazda dealership was absolutely no help at all and told me that they could not put a new engine in and suggested that I buy a new car. I decided to have it moved to Paul's foreign car and ordered a crate engine and he installed it for me. The car runs like new now and I saved over $30,000 by not taking the advice of the local dealership. Always get a 2nd opinion. Paul was great to work with and reasonably priced.

We are so fortunate that Paul, Julie and their crew have cared for our cars for more than 20 years…read more They are kind, honest, careful and skilled. If you want to keep an old car usable for a long time, they are with you. If you want to take excellent care of a new car, they will help. We have many stories, but the main thing I want to say is that once you begin using Paul as your car's mechanic, you can simply not ever worry about repairs again. If you need them, they will tell you. If you don't, they will never, ever suggest something that would benefit them at your expense. I'd like to give Paul's 10 stars if I could.

These guys are just the best! They take great care of my Porsche Boxster! Make an appointment as…read moreyou won't be disappointed.

Great customer service and timeliness! They were able to give me a realistic timeline and cost of…read morerepair shortly after looking at my vehicle. I will be back for any future repair needs.

Stay far away from this dealership. They are a stereotypical quintessential used car lot and the…read moreemployees are completely incompetant. I purchased a vehicle from them which had to be immediately returned because all of the paperwork was incorrectly filed. I received no correspondence from the financing company because all the billing correspondence was being sent to the dealerships email address. They registered the vehicle to the wrong county, the list goes on. They did nothing to make it right, did not give me back the vehicle I traded in, or cover the registration on the car I had all of 90 days. I have never missed a car payment and took a bath on thousands of dollars dealing with them. Would give 0 stars if possible. STAY AWAY.

Very nice family owned business. We are very happy with our Toyota 4runner and the price we paid,…read morethey offered us fair market value on our trade in, and provided financing with a major bank at a rate lower than I was paying before. No ridiculous back and forth negotiations like a big car dealer. What else can I say, good people, good deals, and good cars. I would recommend anyone.

Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.

DONT EVER COME HERE. Brought my Audi here, they were very quick to give me a loaner car without…read moreasking for any of my information or insurance. 2 days later they came back and said it would be 2k for super charger disassemble to replace something in it. They take a week in a half to do it and really only felt like they started it the day they said I could pick it up because once they "finished" it and told me to come get it there was another problem that they would have to keep for the weekend. They ended up fixing that for free. The light turns on again 4 days later on the same tank of gas I got it back in so I bring it back and the very nice kid working told me they brought it to the other shop that does teslas and other modifications. He was confused about why German Motors themselves didn't do it. So he clears it and says it will be free if it turns back on. About 3 days later it turns on again and I bring it back the next day. This time they finally take my insurance for a loaner car. And then they send me another estimate of 2k worth of different stuff not related to the first problem. They brought it somewhere where it shouldn't have been worked on and are now making me pay for there mistakes.

Needed a battery installed. Well done! I will be back for brakes and rotors later this week.read more

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

I bought my car from this dealership in November. I left a bad review previously that I removed…read morebecause I thought the issue was resolved. I was wrong! My down payment was to go through the bank, not the dealership due to it being put on a payment plan. Courtesy called the bank in front of me and were told, BY THE BANK, Courtesy does not collect my down payment. They refunded my money and everything was fine (hence why my original review was deleted). But now MONTHS LATER, I get a letter in the mail saying I owe Courtesy specifically $380. On a down payment they aren't even supposed to collect to begin with. They are the most disorganized, incompetent dealership that can't even keep track of who pays what and when. Avoid at all costs, it's not worth the headache.

Car salesman-one way or another you're a glutton for punishment dealing with them and you have no…read moreidea. They have these flashy promotions on tv with beautiful women, the old geezer that blows smoke up your butt like it's the 70's on the weekends, telling you that they guarantee they will get you approved or they will give you $1000. "We got you approved you will need 4500 down." This is why I have no credit, I was young got repossessed a couple times, got older and refused to borrow money for a decade, no credit cards, no note. Blew a head gasket knew my credit situation but the car sales man swore he could get us approved somewhere. Yea give me 4500..... Let's say they got me approved, I get some highly waxed loan that is probably more like a divorce you can't run away from, pay on it for a few years while it squeezes you like a lemon in repairs while you pay off the colonoscopy the car salesman sold you. Be wise kids, don't make the mistakes I have, shop around and don't let them force anything on you. If you have no credit save the migraine.

Webster's is my go to move. Always get treated great there…read morePrice is in line also. 175 K on my Ford Ranger needs a little TLC from time to time Big thanks to all of them Dan G.

I have had many repairs and service visits completed here. Always a good experience. This is the…read moreonly mechanic shop I have ever gone to that my final bill was less than the amount quoted! Fair and honest pricing and service. Strongly recommend using.