Friendly, but not pushy. Professional. Helped with the decision. We selected Palmetto for carpet…read moreafter talking with several sources. Stacy worked with us. Installation was excellent; we're completely satisfied.

I am so pleased with their customer service and installation! Very courteous and prompt!…read more And...the job was actually less expensive than the "big box" had quoted us!

Fabulous job on my front porch. Brian n Miguel were prompt, courteous n friendly. I would highly…read morerecommend!

In the span of a single day, they transformed our patio from a multicolored gray and two blank…read moreslabs into a really attractive flooring. Although it took some time for the install to take place, the wait was well well worth it. The transformation has received many compliments.

Flooring Factory replaced all of the flooring in our house. I'd hire them again, but we don't have…read moreanymore flooring that needs an upgrade. I highly recommend this company. They were very helpful in the show room and gave us a variety of options at various price points. They are really easy to work with, accommodating, and genuinely nice people. Julie is extremely on point with communication too! She made me feel like we were in good hands during the entire process.

10/10 experience with this Team. We hired them to replace carpet with re-engineered floor in our…read morenew home. They were very communicative before the project (with pricing, availability, etc) as well as during the actual install. There was a bit of a difference between the existing floor vs what we ordered, so the Team called to confirm we were OK with the difference prior to install. We appreciate the white-glove treatment and the team did a fantastic job. would recommend highly for any other jobs!

Abraham and his crew did a beautiful job renovating an enclosed sunroom to a beautiful new room for…read moreus. He was very responsive and wanted us to be happy with his work! The room had a mini split put in as well as all new drywall/woodwork and even a brick floor. The exterior of the house had to have new siding put on since we had two windows and a door removed. It looks seamless! They also put wood ship lap on the ceiling in the family room and primary bedroom! We love it! We highly recommend Cruz Remodeling and Repair. You won't be disappointed!

We recently had our patio enclosed, and I couldn't be happier with the results. The team did an…read moreoutstanding job from start to finish -- extremely professional, detail-oriented, and a pleasure to work with. The craftsmanship and quality are top-notch, and they took great care to make sure everything was done right. They kept the workspace clean, stayed on schedule, and communicated clearly throughout the project. The finished space looks amazing and blends perfectly with the rest of our home. I've included a few photos to show their excellent work -- highly recommend this team for anyone looking for quality and reliability!

Glenn and his team did a great job. They were on time, very professional and friendly. They…read morereally care about doing a good job and it shows. They sanded and refinished our pine floors and they look amazing! I would highly recommend them!

The installation crew was superb. They arrived on time, answered my questions, adjusted the plan of…read morework to accommodate my needs (working from home), and cleaned up thoroughly.

I went there thinking it was McGrew's carpet cleaning. While they took my rug and I paid for the…read moreservice, this is not the good old McGrews cleaning. They sold the flooring business, which now uses the name. The carpet I turned over to them was very expensive and had dog vomit. They did not spot treat it, but cleaned the whole thing in a way that faded the colors and only set in the pet vomit. Gave it back to me without showing me results. I got it home and saw the spots, called them immediately. I left a message on their voice mail (4pm) about the issue. It has been two days and no return call. I did find the people at the real McGrews carpet cleaning, who are in my house right now working to remove the stain. Yes - they came to our house. If you need your carpet cleaned, find the family that ran McGrew's carpet cleaning. Do not use this company which is trying to borrow off the McGrew name.

These guys are nice no pressure and the selection is great for a intimate showroom. But their…read moreknowledge and patience make it well worth it. See the other reviews that are hidden for other 5 star reviews. Highly recommend.

We we're searching for a simple modern looking carpet for our master bedroom, they had a nice…read moreselection overall but it was hard to find the right style and color (not only here, but several places we looked.) Now, several months down the road, I feel that they could have done a much better job directing me, and it is clear that the carpet we bought is simply crappy carpet. It has not held up as well (we were warned about a low pile berber carpet, but that doesn't make up for the carpet just being unfit - it should have been marked for only certain areas of the house, or not sold at all.) The installation was subpar as well, all of the edges are loosening and unraveling along the door frames and some areas around the baseboards. All in all not happy with our experience. If you want higher end carpet or flooring, they do have a nice selection, just go into it not leaning too much on their guidance.

Do not use this company. They are franchises. I had my floor done March 2026. In June it was…read morealready cracking in a few places, although small cracks. I tried to contact the company and was told that the franchise is out of business. I tried contacting other offices from numbers on the website. Left messages l, as you can't speak to anyone. As of today, no response. I was able to contact the salesman that sold me the contract. He is no longer with the company and said "good luck". I paid a good amount for the garage floor and am totally annoyed with the response.

Con: Finish product is disappointing. After sealer put on, stains showed thru. Rain occurred after…read morefirst step completed and before the final step was completed. Product does not look or feel like sample provided. Product is slippery when dry. Was informed flakes in product would deter this. Pro: color selection, business was made aware and now waiting for repair to be completed in spring.