My fiancé and I have had THE BEST experience working with Kylie at Patton's. She has gone ABOVE & BEYOND! Her patience, attention to detail and dedication to first class service is unmatched! I can't recommend her and Patton's enough! read more

The WORST experience I have ever had!! Not only was I misquoted a price three times by the MANAGER but a week after signing our agreement on price and paying in full, I was told I owed them $1,000 more dollars. They also did not order my jewelry although they had already taken my money, until weeks after. They were completely classless and greedy with extremely poor bussiness ethic. Antoine's is just around the corner and they have been nothing but fair and lovely with my recent purchases. read more

Highway robbery. $225 for a two-size down ring sizing. My mother took in a ring of mine to be sized and was told it would be $225 and would take a week. Took it to Lee Michaels and they re-sized the exact same ring for $70. STAY AWAY. read more

This is the best jewelry store ever! I've been shopping here for nearly 20 years and I won't go anywhere else. The staff is so friendly and knowledgeable and Cheryl always takes great care of me. Unlike some jewelry stores in town, they don't sneer at you if you don't drop 5k. They are always welcoming. Every repair has been so expertly done, and their prices are fair. They have a wonderful selection of jewelry or will design something for you. Patton's is absolutely the best. read more

I have been to Pattons Fine Jewelry a few times to repair my jewelry. They have always been friendly and knowledgeable. They always answer my questions and have been honest about the cost of the repairs and timeframe. I recommend them to everyone! I will definitely go back for any jewelry need. read more

My wife and I love this place. Everyone is friendly and knowledgeable. This is my go to place for Mother's Day, birthdays, anniversaries and Christmas and even other special occasions when a gift of jewelry is appropriate. My wife says that gifts of jewelry are always appropriate. I find the prices at Patton's to be competitive with other fine jewelry stores in Baton Rouge, but I get the added benefit of dealing directly with the owner, Kevin. Patton's even keeps a wish list for my better half...sometimes I wish they didn't, but it sure makes it easy to decide what to purchase. Anyway, take some time to visit and enjoy yourself. You might find the perfect gift for that special person. George read more

So very friendly! Came in to get my husbands movado watch a new battery. Very helpful if im ever able to afford jewelry there will definitely go back read more

I bought my husbands wedding ring from there! I was very displeased with their service... the rep who worked with me was very unclear on payment details putting me in a bind before my wedding. I wouldn't recommend this place to anyone not because of the quality of merchandise simply due to the unwillingness to make right an error on their behalf! read more

I brought my yellow sapphire ring in to be repaired when the stone was knocked out. Patton's was no longer a State Farm approved business as they were a few years ago, however they told me I could go to them if I chose. So I did. I was initially given a quote of $250 by Cheryl to repair the ring. After I mentioned it was an insurance repair, the quote was changed to $400 "because I forgot the resetting fee". As I was leaving, Cheryl mentioned something about the "gold prongs". I stopped and reminded her it was a platinum ring and a yellow sapphire, that I had appraised at their own store. She said "ok". After I got home, I realized the receipt they gave me stated "White Gold ring with loose yellow stone". I then remembered Toneisha mentioning the rhodium, which is used to make yellow gold appear white. Worried, I called the store back and spoke with Dwayne, to let him know of the receipt stating white gold, Toneisha's comment about rhodium, and to confirm they understood the ring was unstamped platinum and needed to be repaired as such. Dwayne put me on hold and came back to tell me they tested the metal as white gold. I told him that I had paid a hefty $80 for an appraisal from their own store, which described the ring as "electronically tested, unstamped platinum". Since they were contradicting themselves, I requested a refund for the $80 appraisal. I had been insuring the ring the entire time based on their appraisal which they now claimed was incorrect. I stated I wanted my ring and stone back to have repaired elsewhere, as I no longer trusted this company. As I went to reach for the ring, he very aggressively snatched my own ring from my hand and stated through gritted teeth, "DON'T TOUCH". I got my phone out to call my husband, and to ask him to call the police and to come down to the store. The man asked for my credit card. I assumed he was refunding my appraisal fee per my request, so I gave it to him. I still don't know what he did with my credit card. I told him I was filing a complaint with the BBB and writing online reviews so other customers would be aware of my experience. He threatened to sue me for slander. After I left, I realized he still had my appraisal paperwork. I knocked on the door again to retrieve it. I then asked for my credit card refund receipt, and he stated "You're not getting a refund." I was shocked. I still don't know what he did with my credit card if he wasn't refunding me. I immediately called State Farm and told them all of the detail of this incident. They took down all the information and were very thankful, and I am taking it to a different jeweler for repair, and now I guess a new appraisal since the one Patton's themselves gave me a year ago is incorrect according to their own admission today. read more

Amazing customer service! We were able to get my fiancés ring rush shipped bc the owner called and spoke to the company. They were very friendly and courteous! read more

I have been a customer of Patton's for nearly 30 years. The way I was treated today at the Baton Rouge store was awful. The young lady waiting on me for a watch repair was very short and very rude. I deserve better. I will never set foot in this store again!! read more