We had a burst pipe in our home and Paul Davis restoration came to rescue. They were quick, efficient, courteous and answered all of our questions in a very courteous way.. needless to say it is in your best interest to hire them. I like to mention Yallen, Marshall, Noah, Austin and Thomas as the crew of gentlemen we met and they were unbelievably nice. They are a great asset for that company and should be praised. Thank you read more

I am currently in the middle of a restoration project. The work has been way below standards so far. Furthermore, getting them to finish anything takes so many phone calls, time and energy. I would not recommend this company. Our insurance company called them out. I am wondering why they use a company who has such low takings. I am guessing it is be because they bid low. We already need to have another company redo what they have messed up. Many tears and sleepless nights over this. read more

We experienced significant water damage in our kitchen and the garage directly below the kitchen. I myself caught several mistakes that a novice would notice. Our countertops and cabinets were removed along with the kitchen floor and ceiling in the garage. The cabinets were set uneven. Paul Davis crew had experienced cabinet installers reset them. In the process the new floor in the kitchen were damaged due to the removal and install of the cabinets. We missed several days of work that were unnecessary because the work was canceled or postponed. All work done was subpar. Our kitchen pipes froze but thank God. They didn't burst. My guess is they didn't insulate or insulate property. Never had frozen pipes before, house is 23 Yrs old. Took 6 months to get a 4 day project done. In closing, I wouldn't let them turn the water on or off, especially work on my home again. Hope this is helpful read more

it has now been 6 months since my home was damaged in a fire. It took Paul Davis 5 months to come to do the "repairs" but they did such a poor job that their assistant general manager, Owen, even agreed it all had to be taken down and re done. Jeremy Bailey, the owner, doesn't respond to customers unless it is to comment on a bad review, their project managers ignore customers completely, and their contractors perform subpar work. meanwhile, every time it rains, I still have water infiltrating my house and PDR continues to do nothing to fix the botched job they did to repair the initial damage. This company literally put siding over top of my stove vent completely sealing it shut. they also never attached my gutters back so all of those have fallen off. read more

Absolutely one of the most unprofessional companies I've ever dealt with. They were fine with water mitigation so we thought the kitchen repairs would go well. There was a complete lack of communication and a job that should have taken 3-4 weeks took months to complete. Incredibly unresponsive and deceitful with regard to deadlines and what was covered under the estimate. I have to select a star but they don't deserve one. read more

Jeremy Bailey is not a man of integrity. He broke a contract 3 months after it was signed and down payment was accepted. He made an attempt to break our contract by sending my check back to me 3 months later. DO NOT DO BUSINESS WITH THIS MAN!!! YOU CAN NOT COUNT ON THEM. In early March we had an ice storm and I received damage to a privacy fence. I had several projects in progress myself so I filed a claim with my insurance company and asked them for a recommendation for repairs. I was then contacted by Paul Davis Restoration to set up an appointment. I made an appointment with Logan Estes who evaluated the damage. The property I live in was my deceased mothers so I had the receipt where she installed the high quality PVC privacy fence. It is made by Bufftech, Lexington Style 6' tall. The contractor who installed for her (Delk & Associates) went out of business. It's offered online by Hover fence co and another distributor. They submitted a quote to my insurance company which barely cover the cost of materials. I questioned their low dollar figure. This quote settled my claim and I received a claim check. So I signed a contract and gave them a down payment. They deposited my check. The estimated project date was end of June due to their work load, so I had to wait. I had many ignored attempts to contact them and never spoke to anyone except Logan who assured me they would repair my fence. On August the 20th 3 months later I had the first conversation with Jeremy Bailey who tells me "I've sent your check back". "On the clause the manufacturer is not in business". Like I said the original install contractor is out of business, NOT the manufacturer. I will provide a link to a supplier so you can determine the product is available yourself. My 9 year old could find it. (His claim they cannot supply a widely available product is similar to a mason saying that he is unable to refurbish a brick home simply because the previous mason is no longer in business.) So here it is the end of August and I still don't have damage from a winter ice storm repaired. I may have more ice storm damage before repairs is made thanks to Jeremy Bailey. Maybe if his team did more homework on my estimate they would have properly quoted a profitable job. After all it was an insurance claim and I handed them a copy of the receipt for the fence. It's a shame they had everything they needed for a simple repair. This could have been a good review. Due to their lack of integrity, I suspected they chose to loose a customer and receive my bad reviews instead of taking a loss and honoring a promise. Below is the material he could have used to make a simple repair. https://www.hooverfence.com/bufftech-new-lexington-fence-sections?gclid=EAIaIQobChMI-Lbd45PN8gIVg67ICh0ThgwLEAQYASABEgIbPvD_BwE read more

Paul Davis doesn't even deserve one star! Please if you are deciding to hire a restoration company, don't even bother getting an estimate from this company. My husband and I had just purchased our first home. We were in the process of moving when a pipe burst and caused 30,000$ worth of damage. We were new to the entire experience and quickly hired the company to help us get into our new home. Unfortunately, now that I look back this was the worst choice we made since owning a home. I hope by telling a little of our story will help others take time and not choose the WRONG company. Yes, after they finished we had them return a couple times to fix problems. It's been two years since we've dealt with the company. Since then my main complaint is the horrible flooring. Every 5 months another section of flooring starts to rise. The floors look absolutely horrible, The bottom level of the house needs to be completely replaced. It would take me hours to write all the problems with this company. Please think before hiring this company. You will regret it. read more

I wouldn't do business with this company again. They were sent out by my home owners insurance so I did not personally look them up and read reviews, if I did, I would have never chosen this company. They came out and did all the estimates and dried everything out from our pipe busting, all of that went fine. When the repair time came, we have been sitting idle w no call backs and no help, our basement is torn up from May to end of August now w no end in sight from them. I called headquarters finally and got someone there that was no help, so we have canceled our contract, now they say that they have to take out the price of the materials they purchased from our deductible! Ok, if I pay for them then I get them right? What!! They are a ridiculous company. read more

Had about 5 people from Paul davis come to pull up all the laminate flooring in my basement after it flooded. They seemed to get that done quickly and dried everything out fine. They left lots of scrap pieces behind and missed a few pieces conpletely but I get they were working quickly. When the flood happened I brought a push broom and regular broom downstairs to help move the water toward the drain. I left them downstairs and they took both brooms, my dust pan and a 3 foot crowbar I have had for about 30 years. I let them know they were missing later that day and the items were not returned. There is zero question that they took these items. Just disappointed. Other than that all was really ok. Just wondering if I'm missing anything else. read more

So far this has been nothing but a pain in the *&! . Once they get you to sign the work order to have work done they are either busy or in a meeting, and can't take your call. I've had 3 people out, one scheduled, one who had to do "air inspection" and one that showed when he wasn't needed, and then another call who wanted to stop by and perform "containment" even though I had spoken with office associate that very morning at 8:20 am ish who assured me I they wouldn't know anything until the following week and I could expect that I wouldn't hear from them until then. The employee called me at ten minutes before 2 and wanted to show up in an hour or so. Hmmmmmm. a total contradiction to the conversation we had that morning. They said it would be next week before I would hear anything! So, far, a VERY BAD EXPERIENCE!!!!! May be going with another company, yet to be determined, will see what insurance company says! read more

Horrible experience with them, absolutely would not recommend. They charged and invoiced for things they did not do. Do not use them.

This was THE worst experience. With one notable exception (Jace was helpful), this entire process was godawful, unprofessional, slow beyond what was necessary, with consistently missed deadlines. They didn't bring materials samples as promised and for some reason expected me to fulfill their responsibilities, charged nearly $400 for PPE that their contractors NEVER wore. I was overcharged so many times that I didn't trust one invoice that came from them and considered filing fraud charges. While the end result turned out fine, I would NEVER, EVER recommend this team. Yelp isn't my last stop - I'm writing their corporate office, and my insurance company to let them know exactly how displeased I am. They are #3 for valid reasons. Use someone else. read more

The water mitigation crew was great. A leak from our refrigerator caused major floor and cabinet damage. Owen was great, even came in on Saturday and Sunday to check the dryers. However, the restoration side of this business was very disappointing. I signed a contract for restoration with them and gave them $1000 (my deductible), the first of February. Two weeks went by, I heard nothing from them. I call and I'm told, "I was just about to call you." I was then told they would get back with me soon. To make a long story short, by April 1st, and several other phone calls from me to them, absolutely nothing had gotten done. I understand that Covid has caused back ups and supply shortages, but they could have at least measured for cabinets and covered the gaping hole in my floor. To save myself further aggravation, I decided to end the contract and go with someone else. They had agreed to return my money. Two weeks later and no reimbursement check. I call back again on April 12th. April 14th, I received my check which was dated April 2nd. read more

Paul Davis was efficient, professional, and quality oriented. The associate assigned to my home was very detail oriented. Very pleased.

This has got to be the worst experience me and my partner has ever had with a company after our home caught fire in 2009. Allstate asked us to use them because they would increase our guarantee to 3 full years instead of 1 on work they performed. I will try and make this short but it's not going to be easy. First they didn't cover the opening in the roof correctly and it rained and was around 20 degrees and it soaked up our kitchen cabinets which were unharmed by the fire and smoke. Every single thing they did was done wrong. They never did anything correct the first time. They tried 3 times to lay tile and we had to have them take it up all three times and they went and hired an outside contractor to finish laying the tile. Their painters didn't caulk the molding and the walls had gaps everywhere. They failed to insulate the fire place box and it was sucking in cold air so much that the heat pump couldn't keep the house warm. Wiring has been tied into so many different wires that you couldn't turn off some switches because it was being fed by two different wires. The outside siding wasn't connect to anything behind it up by the attic. It literally was just floating from once side of the roof to the other. The paint was bought in eggshell and flat and you could tell the finish was different all over the house. They destroyed the front door by carrying out furniture and then charged it to Allstate. The hallway and above the fire place lighting was used from money we saved from not putting back in strips to block in fireplace but they still charged Allstate for those lights and the strips both. They removed the roof and dumped it on the Heat Pump and back deck breaking them both. They then charged Allstate to clean up yard and fix back deck and got near $1600 to fix the repairs they damaged and not the fire and they repaired it with two 3"X12' boards. The rest was just jimmy rigged and the money was pocketed. They removed most of the items out of the house and put into bens and they were suppose to be taken to the warehouse to be cleaned. Those bens never left our curb. They brought them back into the fixed house and they still smelled like smoke. They had to run 4 atomizer for 3 days after bringing back in the items that never were cleaned int he first place. So they came back in a re cleaned everything and let the atomizers run an additional day. We ended up throwing about about half of what could of been saved if they had just taken the items to be cleaned like they said they would. Cost was about 17,000 dollars more to Allstate. They brought back the new refrigerator with scratches all over the Shiny Black Samsung Refrigerator and offered us $200 for them scratching the items. The fire wasn't in the kitchen. Cost Allstate once again. The subcontracted a cheap carpet installer who's carpeting started falling apart when they unstuck the paper to keep it from getting dirty. They broke both the storm doors and of course Allstate had to buy two more unharmed items to make us happy. So it took two weeks before the mess they made with the wiring was fixed before the county inspector would release it and then he said I wouldn't light a fire in that firebox unless you get the fire box company back out there to inspect it was put in wrong. So we called them and they came out. They found the no insulation and a life electric wire laying up against the outer heat box that's a failure again for the electric and he had already said it was safe and signed off on it so we had to have them back out and recheck it again. We brought in our own Contractor who pushed and pushed to get everything up to code and things installed the correct way. So it took us almost 4 months what should of taken 2 months. Plus we've never built a fire in the fireplace out of fear it's still not done correctly. We never caught all the problems and the house still has some minor problems we've tweeked out since taking back ownership. I had to hold $17,000 of Paul Davis's end pay for almost one month before we got the major problems fixed to make the house safe to live in. It was hell getting this all done and as he was the contractor for Allstate it could of went very good for Allstate but it went bad for all of us. DO NOT USE PAUL DAVIS. MY BANKER SAID SHE MADE THAT SAME DECISION AND THE GUYS WHO I TALKED TO SAID THAT THERES A FIGHT AT THE END OF EVERY JOB THEY DID. Well I found out why read more

Full filled as stated in contract on a timely basis with very little inconvenience during water damage restoration. Extremely pleased with end result. Highly recommend. read more

Paul Davis has been great to work with from the start! They are both professional and responsive. We could not have asked for a better partner to work with! read more