Shortly after Hurricane Helene, we contacted Servpro of East Greenville County to assist with…read moreremediation of our home. Throughout the process Servpro has been responsive to our questions and concerns and helped with managing oor expectations. In particular, Cory and Dallas have been great to work with during this stressful time. I highly recommend Cory, Dallas, and the entire team at Servpro of East Greenville County.

**Not recommended**…read more Helene came on 09.27.24 and had a tree come through our roof and ceiling. Our insurance recommended we call ServePro. Called the corporate number and was attached to our local area. A nice gentleman name Kevin L. came out and ensured us that ServePro would be here from cleanup & mitigation, all the way through fixing the room back to its original state. We signed for work to begin. 2 young men came at 6:30p on Friday 10.04.24 to take down the wet ceiling/insulation and remove carpet and pad. They tore it out (without mask) and then proceeded to drag the insulation on a tarp through our carpeted areas. They left a lot of insulation behind in the hallway and stairs. They left at 8:30p and left the insulation on tarps in the yard and a tool was left behind. Next day they call to ask if tool was still there, and answered yes. Asked what was going to happen with the tarp of insulation on the lawn. They picked it up when they came for their tool. 2 days later someone shows up with the machine to pull water out. They leave it for 4 days then come and pick it up (room is at dry level). I ask about when they would be back to begin repair and the answer is "we are helping here for storm recovery and are from out of state, so we are not sure. I will send a message to the local team, but you should call them." 10.07.24 Called ServePro of East Greenville and spoke to Mia W. She stated they were way backed up with everything going on since the storm, but she would get a message over to the repair and construction team to call me back. No call. 10.10.24 Called ServePro of East Greenville and spoke to Mia. She stated sorry we are just having trouble with everything after the storm, but she would get a message over to the repair and construction team to call me back. And they will reach back out you. She confirmed her message went to them. No call. 10.14.24 Called ServePro of East Greenville and spoke to Mia. She stated she did not understand why the had not called but they were real busy with everything after the storm, she sent message again. She confirmed her message went to them. No call. 10.21.24 Called ServePro of East Greenville and spoke to Jonathan. He stated they were busy and would get message to repair and construction team to call me back. I told him this is the fourth call, and I am just trying to get on their schedule. No call. 10.28.24 Called ServePro of East Greenville and spoke to Mia. Told her how disappointed I was with this process and unable to get anyone to call back. Asked that manager (Brian or Jodi) call me back. I just need to get it on schedule to get it fixed. She would let them know to call me. No call. Never did anyone call me. The service promised by ServePro was not delivered, and I continue to have a large hole in ceiling during the cold evenings and upcoming winter months. They are a nationwide company and though this was not specifically a job begun by ServePro of East Greenville, they never responded to multiple request for a call back to begin restoration of our damaged home. As a nationwide company sending other representatives to the area to help out is a good thing. But not at the expense of not finishing the work in the local area, regardless of who began the work. The two ServePro entities should have been in communication to help the customer. 11.05.2024 bill for services came via USPS for total amount of $2,353.47. 11.07.2024 call from ServePro asking when payment would be made.

So thankful these guys were recommended to me! They are professional, knowledgeable & reliable!…read moreHaving Andrew & his crew take care of the water mitigation in my home helped turn what could have been a disaster to manageable peace of mind that the restoration was being done right!

From the owner: The Water Damage Expertsread more

I'm so happy we choose Paul Davis Restoration when we had water intrusion in our lower level. Both…read moretheir remediation and restoration teams were wonderful. From Ethan, Soloman, and Michael who did the remediation work to Geneva in the office, always ready to take my call. We had peace of mind that remediation was done right. When it came to restoration, we had an amazing team of Case who worked with us on our quote, Will who helped things go smoothly with the Matterport camera, and the best project manager you could ever hope for in Brent. He never failed to give us an update just about every day. Our home looks better than ever thanks to their contractor Junior Duno and his team, Gloria and Amy. We are so pleased with the results! Professionals all the way!

STAY AWAY FROM PAUL DAVIS!!! I can't warn anyone reading this enough about this deplorable company…read more While I was recovering from dying in my house fire and unable to make good decisions, they did extremely poor quality work and used low quality materials while rebuilding my home. I could list the over 100 issues that a home inspector found after they "completed" my home and moved me back in but there's not enough room here. Let's just say that my beautiful home that I built in 1998 is long gone and the POS home that Paul Davis put me into are like night and day. They had me signing checks from my insurance company when I wasn't mentally competent from a lack of oxygen for over 7 minutes during that fire. They put me in a home with eight SAFETY issues that both my home inspector and the LLC Investigator identified, one being my lack of smoke detectors that communicated with one another and not enough of them - after I'd spent months in the Augusta Burn Center and St Francis with severe and lifetime damage to my lungs, esophagus and vocal cords. They thought because I was a woman that couldn't think straight that they could get by with getting paid well by State Farm and leaving me in a house that has multiple issues that I'm still fighting for years later. STAY AWAY FROM PAUL DAVIS!!!

Wes is the best! Very honest and trustworthy. Saved us over $100,000.00 and years of agony. We…read morehighly recommend!

Everything. Wanted to work with a local contractor, and USR fit the bill. They were clear in their…read morecommunications, showed up on time, and completed the work quickly and to spec. Best of all, they were less expensive than their regional competitors.

Tyler arrived right on time and was professional as well as personable. He quickly diagnosed the…read moreproblem with the tankless water heater we installed and ordered the needed parts that were to arrive in three days. However, I needed hot water ASAP in my rental unit. He drove to his warehouse, picked up another tankless water heater and had it installed in just a couple hours. Recommend Tyler. And I would be remiss if I did not mention Josie who answered the initial phone call to make the appointment. Also very professional and personable. Thanks to you both!

What a blessing to be referred to 1-Tom-Plumber. I texted them at 11:30 pm. by 6:45am I received a…read moretext that they can be out by 8am to estimate the repair. Mark was right on time. we explained we couldn't afford to make major repairs, but we need our water functioning. by 9:30am Heath arrived and got right to fixing the issue. We were made aware our plumbing system is outdated, and the repair is a temporary fix. but we are grateful they were willing to help get water back into the home. We did ask for an around about cost for replacing everything. so, in the future this will be a project we will let 1-Tom-plumber handle. The issue we had was our water meter was flooded. we called Huntsville utilities and was told it is our fix since it fell on our side of the property. We had a plumber come out and they made us aware that we have a crack in the line. 24 hours went by, and nothing was done by that plumber. so, we made a Facebook post asking for suggestions on plumber and I am thanking God that 1-Tom-Plumber was suggested. Thank you again for us crossing paths with them, and their professional customer services. A big thank you to Sarah Myers for referring us.

During a tropical storm, this company insisted on moving my items from their storage (after flood…read moremitigation) to my basement! I asked to please wait a day but to no avail. Due to inclement weather the request was to specifically wait until rain stopped however Property Plus insisted on bringing in items down the 40 feet path from their truck to the entrance to the house without protecting most of the items. I had to dry off chairs and shelving units that were soaked. The next day, upon inspection of items it became evident one of the sofas was ruined. Both armrests and some of the main body of the sofa were soaked. The smell of decaying fibers was already present therefore needing to be removed right away. A friend helped me since Property Plus did not answer my calls. They later informed me they could "bring fans" to resolve the damage. Bottomline: do not hire this company! .

Incredible experience from start to finish. This team is top notch. I would highly recommend their…read moreservices for anyone that has experienced water damage in their home. Nick, Brad, and Dave, are truly, a great crew.

I've had Steamatic at my house about 5 times lately to clean ducts and carpet. They are always…read morevery hard working and polite men and do a good job.

Sam and Chuck were on time, polite, professional as they cleaned the ductwork, coils, dryer vent,…read moreand everything within service requested.

Incredible service. Summer was a tremendous, professional yet authentic first point of contact for…read morethe business. Ricky was on time, upfront about service cost and results and incredibly kind. Our carpets look great and we will have Affordable Restoration Services back for maintenance and other services. I can tell this business is ran by hard work and a little bit, well maybe a lot of the Holy Spirit . Thank you!!

I had an emergency and they responded quickly and were able to do the work 1st thing the following…read moreday during a holiday weekend. I will definitely be using them again.

My house suffered damaged from a water leak that developed while I was gone from home for a few…read moredays. After contacting my insurance company, they contacted Rainbow Restoration. There was a team out later that day. They accessed the all the damage and explained there process. I got the ok from my insurance and Rainbow proceeded drying out my house. Jordan Woodruff took the lead with a team of workers. I was very impressed by their knowledge and actions. I felt more than comfortable with their work. They did a great job of removing the damaged materials while being careful of the house that wasn't damaged. I feel very comfortable that my house is dry and free of mold. I would highly recommend Rainbow Restoration for any mitigation work that is needed. Sincerely, Mark Sidlinger

We had a massive leak and Rainbow was great to work with! Lucky checked back on us multiple times…read moreand was so communicative with how the water restoration process was working. Zach handled all our carpet cleaning! He was so kind and informative! We had such a fantastic experience with both these guys!!! Really went above and beyond to make this as painless as possible!

Thank you, Jennifer, for handling a water leak immediately--this saved my week and saved a lot of…read moredamage to my house. Wonderful service!

Amazing service and quality work. We really couldn't have had a better team come out and help us…read more Kaeleb was great and answered every question we had both thoroughly and simple enough to understand.