As a patient who's been coming for several years, today 11/10/22 was a huge disappointment!…read more
My appointment was at 11:30 I wasn't asked to come to the back until 12.
The heavy set assistant put the bib around me, asked if I wanted to watch tv, I said no, she left. About 12:15 I sat up in the seat to see if I could get someone's attention, to ask when I would be seen. The assistant came into the room and said, the doctor is with another patient she will be in shortly. I asked her, is this new, for patients to wait almost an hour before they are seen?
She said, Dr. Marshall is on vacation so the other dentist is taking his patients.
As we were speaking the Dentist walked into the room and said, what's the problem?
I said, I've been waiting almost an hour.
She said, no your appointment was at, before she could get it out I said, 1130
. She said, so you've been waiting about 30 minutes, it's 1210 I said no, it's actually 1220.
She nonchalantly shrugged her shoulders and said, emergencies happen.
The way she looked at me was as if to say, oh well, wait til I'm done.
I began to fix my purse strap, she said, are you leaving ?
I said yes because you're being very rude and inconsiderate.
She said, nonchalantly, ok and walked to the front desk to tell the receptionist, i wasn't being seen because i didn't want to wait.
I told her, no, I'm leaving because the dentist was being extremely rude to me.
I left in shock! I couldn't believe she was as rude and inconsiderate as she was.
It was as if she was doing me a favor or as if i was late and she had to wait on me.
I waited almost an hour to be seen, not one time did anyone apologize for my wait or show any consideration for my time.
I had to find a baby sitter for my three month old baby for this appointment just for the dentist to be extremely rude to me and waste my time.
I would never give my business to this practice as long as she's there!
I have referred so many people to this practice from SWA, including a few family members, but I will be sure to tell them about the experience I had today so they can find a new place to go as well.
Dr Marshall didn't seem to be as rude and ignorant as the female dentist that works there.
I hope you clean house because she will be the cause of you losing a lot of patients.
And by the way, while I was there some of the workers were talking about another worker leaving the practice ( I believe) and said, this place is going to go to shit when you leave and I was actually getting paid on time with you here. So obviously there is more going on at this practice than just that rude, nasty,ignorant female dentist!