Knowledgeable staff with amazing customer service. If you're in New Paltz and need work on an…read moreinstrument, I highly recommend Imperial. I've gone to them for numerous guitar fix ups, and, although I've never bought one of their instruments, they have an amazing selection of guitars in various price ranges. The staff is very eager to talk and help out with any questions you may have. The people here are nice and really go the extra mile to create a professional yet intimate atmosphere. 5/5

Imperial guitar and SoundWorks is one of the finest of the independent music stores…read more I purchased many instruments from Bill Imperial and found him to be one of the most knowledgeable and friendly us men in the music industry. He always stands behind his products and everyone of the instruments I purchased from him was wonderful I even brought back instruments from him and purchase new ones, there was never a question just a smile and a call me if you have any problems. I would give them six stars if it was possible. Bruce Delaney

Just to balance out some of these negatives. I've brought several horns here for servicing and…read morerepairs. Always had good, polite customer service and good quality work done at a fair price.

I have rented multiple instruments for school band for many years. They have always been friendly,…read morecourteous, organized and knowledgeable and their rental prices were very reasonable.

We recently left 3 musical instruments at MeKeels Music Shop, for them to find a buyer…read more We did not get anything from them in writing which was our mistake. When we called to find out their progress we were told that he sold one of the instruments. We asked why he didn't call us he said I lost your number. He told us the amount he got for the instrument and we were shocked at how low it was. He never called and told us he had a buyer and the amount he was offered for it. When we called him, he was very indignant on the phone and hung up on us. We went to the store to get the money he had for the one instrument and pick up the other two. When we got there we were able to locate one of the instruments. Upon asking about the other he at first could not remember where it was. Then said oh ya I sold it. But didn't remember the amount or who he sold it to. He gave us what he thought he got for the two instruments. When I told him I was going to put something on Yelp he told me if I did he would come to my house. So remember get something in writing before you do business with MeKeels.

Very helpful customer service. I needed slide grease and valve oil and even though he was out of…read morethe grease, he was kind enough to find his own and give me a generous dab in a cup for free.

Great place! Whether you're a beginner or pro, stop on in and check out this shop. Friendly and…read moreknowledgeable help with a wide selection of drums, cymbals, stands, etc. A surprising amount of choice inventory! Cool location in the village. Lessons are available too.

I come here for all my drumming needs! It's a small shop but they literally have everything you…read moreneed. Fair prices and the owner is awesome. Knowledgeable and down to earth. Wide selection of new and used drums/cymbals/headwear

I have an original 1963 Twin Reverb. I am very careful who I let work on it. The owner was very…read moreknowledgable and was able to get it back in shape every time it decided to bug out. I would also get my my guitars adjusted and set there. He always nailed exactly how I like my guitars. The owner (I forget his name) always remembered and addressed me by my first name. This is incredible since i would only go every 6 months or so.

Ernie is one of the nicest most helpful guys ever. We have been customers of his for a decade and…read moreloved his little shop uptown happy for his new place. It was like a candy store window, He always had something unique in the window. He has a great variety for a small store. We have purchased and traded in guitars. Found a cool Fender Strat, unique and a great Taylor Acoustic....not just your average music store....He always remembers our names and treats us like music fam..

Very helpful woman named Toni tuned my guitar. Very patient and gave me advice on what my guitar…read moreneeded. Big Thank you. James Kelly

Great local music store they sell cables and guitar strings as well as other things for a variety…read moreof different instruments. This school has fantastic teachers as well.

Our son was interested in learning to play the guitar. Mark was wonderful. He explained the nuances…read moreof each guitar and suggested that he begin with a very good 'economical' choice, in case, the urge waned. Several years later, and several additional guitars, he still enjoys playing that initial instrument. Thanks, Mark!

I gave Mark my vintage gold sparkle Gretsch snare drum to sell, in excellent condition. I used to…read moreplay it in the Red Hook High School Band in the 1950s. Mark promised he would tell me when he sold the drum, and i gave him my land line phone number, my cell phone number, my email address, and my home address in Barrytown. I checked frequently at first, then not so frequently. Almost three years later Mark told me the drum had been sold for $300 to a Bard College professor, but Mark said he didn't tell me because he couldn't reach me (I have a working recorder on my phone). Mark couldn't locate the sales receipt, and couldn't tell me the Bard College professor's name. Mark said he has thousands and thousands of receipts, and to locate just one would be almost impossible. I told Mark I would feel better showed me the sales receipt before he paid me, and to please keep looking. He is still looking. Our agreement was that Mark would get 20% commission of the best sales price he could get, I would get 80%.

I have always been a music lover. So, I decided to finally get piano lessons…read more The owner, Tom, is so patient considering I have no musical background. I feel that I am learning a lot but I'm not overwhelmed. Tom has a wealth of knowledge but has a fun personality so I don't feel like I'm flailing. I can fit it into my budget as the cost is very reasonable. I look forward to seeing where this skill leads! I feel very comfortable having my lessons there. Although, if I couldn't make it in person I love the setup for virtual lessons. Great teacher, Great place!