My recent stay at garden city hospital on 1 west, Nurse Mayhan was beyond compassionate, she was…read moreeverything ai would want a nurse to be. She made me feel better and understood my needs. The floor was quiet and clean. The PCT respectable and pleasant. I dont regret having stayed here these past few days. Sincerely Chellè wood

(1 Star) - Traumatizing Experience at Westland Community Center ER and Garden City Hospital…read more As someone living with multiple chronic illnesses--including rheumatoid arthritis, endometriosis, fibromyalgia, migraine disorder, and psychogenic non-epileptic seizures--I unfortunately have to visit the emergency room from time to time when my symptoms become unmanageable. I don't enjoy being there, and I certainly don't choose this life. After feeling extremely unwell for several days, my mom called the Westland Community Center Emergency Department ahead of time because I had previous negative experiences there. She was reassured that there was a compassionate physician who was experienced with patients who have complex medical conditions. Initially, things seemed promising. I was taken back quickly, had blood work done, and my labs came back normal. However, everything changed when the pelvic exam began. I have a history of sexual assault, and I am also a virgin. Without warning or any trauma-informed communication, the speculum was inserted in a way that was incredibly painful. I began crying immediately and repeatedly told the doctor and staff that I was in too much pain to continue. I begged them to stop and asked if they could give me something for the pain before trying again. Instead, I felt dismissed and was repeatedly told to stop moving and push my hips toward the edge of the bed. The exam continued despite my distress. I even noticed some bleeding afterward. It was one of the most traumatic medical experiences I've ever had. Although the tests came back negative, I was discharged still feeling extremely ill and lightheaded. While waiting outside for my mom to pull up, I sat on a curb because I genuinely felt like I was going to pass out. During that time, I felt that I was treated without compassion by security personnel and members of an EMS crew who told me I needed to move or police would be called. As someone who was visibly ill, I found that interaction deeply upsetting. Shortly afterward, I collapsed in a Burger King drive-thru. Thankfully, several kind bystanders helped me and called 911. The responding Westland EMS crew that transported me to Garden City Hospital treated me with kindness, professionalism, and respect, and I sincerely appreciate their compassion. Unfortunately, my experience at Garden City Hospital was disappointing. I felt that once staff reviewed my previous emergency department visit, assumptions were made about me rather than taking a fresh look at my condition. As someone with documented chronic pain disorders, I often feel like I'm viewed with suspicion instead of compassion. I felt as though I had to constantly advocate for myself before my pain was taken seriously. The physicians recommended admission for pain control, but I declined because of previous hospital admissions where, in my personal experience, my pain was not managed effectively. I also recently started a new job and was trying to avoid another hospitalization unless absolutely necessary. This experience left me feeling traumatized, unheard, and discouraged. Chronic pain patients deserve to be treated with dignity, compassion, and individualized care--not assumptions based on how often they seek emergency treatment. While I absolutely believe people struggling with addiction deserve compassionate medical care, I also believe patients living with severe chronic illnesses deserve the same level of empathy and respect. I will be filing formal complaints regarding my care because I believe my concerns should be reviewed. My hope is that no other patient--especially someone with a trauma history or complex chronic illnesses--has to go through an experience like this.

Seen Kelly Murdock PA-C, She was caring and thorough. Listened to me about my shoulder. It was my…read moresecond injection in my shoulder and hopefully this one will work as good as the first. Appointment was on time and I was in and out . Would recommend her to anyone.

I wasn't a fan of this office when I was a patient. The doctor wss great but the rest of the office…read morestaff, I remember, I wasn't impressed with. I moved and recently requested my records from 16 specialists in michigan. Michigan allows providers to charge fees for records. So this group is within its right to do so. Out of 16 providers, all in Michigan, all with the same rights... this is the only provider to charge me this fee

If I could give this a zero stars I would. Reception is a joke. They lost paperwork that was…read morefilled out at consultation. They didn't know what the GLO guest Wifi password was and said they don't use it so they don't need it. The Reception people said to connect to hospital wifi but they couldn't tell us what the hospital wifi ID or password either. Surgery review is still TBD

Dr. Drouillard took care of my daughter, made me feel comfortable and answered all of my questionsread more

I worked with Becca, Haley, Sally, Zeinab, and Jada at this location. The service I received was…read moreoutstanding. Everyone was incredibly professional and pleasant. They were able to guide me through exercises that fixed pain that had been with me for years. I cannot recommend the service here highly enough. For a long time I thought my pain would never go away, but I haven't experienced any significant pain in over a week for the first time since my injury. Everyone I worked with showed me some of the best treatment I have ever received. They listened well, showed genuine empathy, were extremely knowledgeable, and were fun to be around to boot. The staff here are actual angels.

Walk five to ten miles a day and for years have tried to power through some light to moderate knee…read morepain (no past sports injury). Turns out I have weak muscles elsewhere contributing to the knee pain. The staff taught me exercises to strengthen my hips and legs The result has been a reduction in the severity of knee pain. No longer am I googling a sports med doc while standing at a concert. The facility is clean and they have some awesome equipment. A cooling pressure cuff around the leg feels like a miracle after a workout. Overall, very thankful to the staff.

Alice Mendelson has been my orthopedist for three years. She is thorough and caring! They come no…read morebetter!

Horrible office experience. Both time we waited over an hour in the lobby and another half hour in…read morethe room. No apology or anything

This is a beautiful office, it's clean, organized, and filled with busy and helpful employees. I am…read moregreeted warmly by each person who guides me along my visit, from the cheery hello from the receptionist to the doctor, each person is at their utmost best. The rooms are sparkling clean and the visits are thorough with enough time to visit with the doctor. This place is calming and reassuring, it sets my fears aside and allows me to relax with comfort.

I am beyond mortified with the way I was treated by Dr. Samona and his staff. I was in severe pain…read morefrom my hand and was told by the doctor to call his assistants Christie or Julie if I ever needed an emergency appointment. ( Good luck with that ) After calling and leaving messages for three days, I got no where. It wasn't the first time I encountered that.. I had a balance to pay and went to the office to pay it off where I ended up running into Dr. Samona in the hall way. He abruptly yelled at me accusing me of missing my appointment and for yelling at his staff. Which IS NOT true. What a way to greet your patient of 3 years & after 4 surgeries. Staff are rude ,mean and big LIARS. They Never ever smile at you. What a disgusting, non-empathetic physician and staff. I wouldn't recommend that clinic to anyone!!!!! Horrible and poor patient care.

Awesome place.. Dr. Haass is very kind and understanding and listens to what your issues areread more

BEST Orthopedics place ever…read more Same surgeon for a broken ankle and two arthroscopies of both of my shoulders (5 years apart). I will continue to go to this office if and when I need their services. From the moment I walk in, to the services in-house, to the surgeries, I couldn't have chosen a better place or a better doctor. JUST SAYIN -- THIS PLACE ROCKS.

I would NOT recommend this office do your research; they are NOT up front except making sure they…read moreget their OVER inflated bill paid and then have to go to another orthopedic to get actual care. The Doctor reads the Xrays not a radiologist and he will spend about 5 uninterested minutes with you, make sure to ask in detail that they can serve your needs if not you will be paying another office to get what they are not qualified to do.

This place came recommended by a good friend when my husband began experiencing severe back pain a…read moremonth ago. We had already been to urgent care and our primary care doctor. Trying to get an MRI scheduled was a nightmare. Has we come here first it would have all been done at the same location. Is i didn't have the personal recommendation I'm not sure I would have come here based on the reviews and personally I'm shocked at how low the rating is. Everyone we encountered was kind and helpful and a little over a week and my husband is going for an injection today which will hopefully bring relief! If you are having back issues I recommend Dr Oddo.

They screwed up 2 surgeries on my dominant arm inwhich I got an infection in my Ulna during the…read moresecond operation. I was lied to about my lack of healing progress FOR 4 Months (verified by s xrays at three independent clinics and I am in process of filing complaints with the stats licensing board against both surgeons so they can improve. PT/OT clinic is great and with the injuries and surgeries I have going there a year. I strongly recommend Dr Jeffery Michaelson of The Core Institute in Novi, who is honest, said he wouldn't operate because what I needed was beyond his abilities (and referred me to two trauma clinics. I can't imagine that happening at Mendelsson Kornblum.