I can't say enough positive things about Keegan Fioravanti, Michael Gill, and the rest of the team…read moreat Lotus. Their attention to detail, quality control, communication, and professionalism are top-notch. We interviewed a number of builders for our project, and I've worked with a lot of builders and general contractors in the past. Lotus is by far the highest quality, most communicative and most professional builder I've worked with. I've also been very impressed with their Buildertrend app that allows us to track all budgets, invoices, daily logs with photos, etc. We've had three different neighbors (two were architects and one was a general contractor) who stopped us on the street to tell us how impressed they were with the design and quality of construction, and that Lotus was building at a much higher quality than what they were used to seeing. We did a lot of higher end finishes, and everything has come together beautifully. We are extremely happy with the end results, and we plan on using Lotus for the next phase of our renovation project as well.

A complete nightmare from start to finish. It seems my experience matches the pattern I've now seen…read morereported by many others. The worksite was disorganized, unclean, and unsafe. They failed to protect marble countertops, existing stone flooring, and even used an antique table from a Memphis hotel as a storage surface. Basic tasks were left incomplete for months at a time. Entire weeks went by with no one showing up to work. From June through March, little to no meaningful work was completed. We planned to fire them in March because they continually dragged their feet while promising progress that never came. During this period, multiple other contractors and builders visited the property and all independently commented that they had never seen such a disorganized worksite. Tools were scattered everywhere, dust and debris were left unmanaged, nothing was covered or protected, and timelines showed complete incompetence. Some work was left half-finished while new work was started, creating unnecessary rework costs and delays. Walkthroughs were almost never scheduled unless we asked for them. Tasks were often redone multiple times due to poor planning and oversight. We received no meaningful updates, no explanations for delays, and no transparency. Promises that the project was "on schedule" were empty. Without our persistent calls and texts, the project would have continued to sit at the bottom of their priority list. We finalized the budget and all major design decisions in November alongside our interior designer, who has confirmed this. Despite that, the builder unilaterally changed the scope. When we asked why the budget had increased by $100,000, he sent a text admitting the scope had been changed - something we never approved. We never signed a single change order. After that, the budget kept climbing, increasing by approximately another $400,000 without a single call, text, or email notifying us. There was never a moment where he said, "Just so you know, the budget is increasing by $500,000." Who does that to a client? What kind of builder blindsides their customer like that? Quality Issues     *    Cabinets were delivered with major defects, some undersized to the point that internal shelving was exposed.     *    Paint on cabinets began chipping within a week of "handover."     *    The house was left with multiple water leaks, unresolved HVAC issues, electrical problems, and plumbing defects, far too many to list here. This was a renovation of a 4,000-square-foot home that dragged on for 12 months and remains unfinished. I saw no organization, no accountability, and no quality control, but they were quick to overbill, misrepresent, and blame the customer for their own failures. In my opinion, this company is not just careless, but they use predatory tactics to extract more money while delivering substandard, unsafe, and incomplete work. The stress, damage, and financial loss they caused me, both personally and professionally, cannot be overstated.

Eric is amazing. I would recommend Eric to anyone that wants to experience a truly incredible…read moredesign process, start to finish. He transformed a large but empty living room into a dramatic space that left my wife and me in awe. Eric was able to design a comfortable living space that is trendy, yet classic. Edgy while still remaining elegant and traditional. Most importantly, he took the time to get to know our likes and dislikes to create a room that was based on an accurate interpretation of what my wife and I wanted without blowing up our budget. Eric's knowledge of the industry is vast and he is truly a master of his trade. Eric's professionalism and passion were on display throughout the process. My wife and I are looking forward to the next project. Eric, you're a genius!

From the owner: Interior Design and Decoration, Furnishings, Window Treatments, and Accessories, New Custom Home…read moreConstruction and Renovation Project Consultation, Finishing Selections