Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.

Had 2 front rotors and pads replaced on my civic si. He could not have done a better job, no steps…read moremissed and he got me in next day! 10/10 for my guy and very affordable. Definitely recommend

If your looking for someone to do a great job and very puntual call Alan. He came and did a couple…read moreoil changes for me even on the 4th of July. Very good communication and he knows what he is talking about. Very pleasant to deal with. Price was very reasonable also. Thank you

Young man who is a shade tree mechanic. Very efficient and…read morevery quick. And good value. If I ever need something done again , I will check with him first!

He just stopped communicating with me without accepting or declining to even offer an estimate.read more

I had an issue with my daughter's car and a slight oil leak. Jared, the service technician took a…read morelook at it and said that it looked like the oil pan seal had been changed a while ago, and the leak was coming from that. All it needed was to be tightened, which he did. He said because it was my daughter's car he was going to do a full check of the car to make sure it was safe And everything was where it needed to b. He checked the car over like it was his own kids car. when he was done, he wouldn't even let me pay him as all he did was tighten a few nuts and said to bring it back before she left for school in Arizona. Which I did today and he remembered the whole story and was awesome again today. That day was 106° and they have earned my business for forever, I truly appreciate good honest customer service.

Lied to me telling me my AC compressor was the problem, quoted me $1,000+, had someone else look at…read moreit and even swap out it out with a new one, the AC was still broken. The compressor was never the problem it was just the climate control panel which was broken. Almost spent 1,000 just to have the same problem, I do not recommend this place.

Recommended! Wise auto did a full replacement swap out of my diesel engine and transmission, not a…read moresmall job in any case. They went above and beyond to make sure it was done right. Reasonable rates, but most importantly quality work.

We were driving across the state when we had a hub on our boat trailer overheat while we were in…read morestop & go traffic West of Easton on July 2, 2020, I noted there was water in the hub. Dean Automotive & Towing referred us to Derek at Wise Automotive and Derek was able to fit us in to his schedule right away that Thursday afternoon. We went into town for lunch (The Palace - great restaurant!). Derek called with an update an hour later. He found the drum brake had bound up, and also found some water had gotten into the marine grease. Less than two hours later and we had repacked wheel bearings and the brake imbalance was fixed. He had us do a test drive first to make sure it was OK while he finalized the bill. What!?! Let a stranger rmtest drive before paying!! I've worked for an 120 employee new car dealership for 16 years and I was compelled to recognize someone in my industry who did an excellent job diagnosing, keeping us updated on his progress, and did not try to upsell or charge for additional unnecessary work. I felt his charge was fair considering he had to squeeze me into his workload. AND, he texted me the next morning asking if I made it OK, if the brakes worked. Wow! That is so rare to have followup like that in any business! The car business in general has rightfully earned their reputation for being unethical & untrustworthy. However, Derek Knaus at Wise Automotive is the example in the correct way to treat a customer. That is the right way to build a business, and you sleep much better a night knowing you did the right thing. Derek, you aced it! You've earned my deep respect, and if someone is reading this while looking for a shop in the Ellensburg area do not hesitate to schedule an appointment with Wise Automotive.

Honestly.. the best experience I have ever had at a mechanics! I was on a road trip through…read moreWashington in my RV when I started having engine problems and broke down. I called Pelzels and left a voice message explaining my situation and they got back to me that day and said if I can make it bring it in today or tomorrow! I can never find a mechanic that's willing to look at it that fast. They understood my situation and got me in. They did amazing work on the RV and she's running like a dream and the customer service was unbeatable! Such a good group of people and I believe his name was Clint was wonderful to talk to and really walked us through everything. All in all, great experience and would highly recommend!

DO NOT GO TO THIS PLACE!! After over 4 weeks of having my car, the owner finally said that my…read morebrakes were fixed and that my car was ready to SAFELY drive. He even said that he test drove it himself. However, I received my car with HORRIBLE working brakes. The owner straight up lied. I am so infuriated and disappointed. Please do not go here if you care about your safety and the customer service you receive!!!

I can't say enough "good" about White Pass Garage. They were available to me for a last minute,…read moreemergency repair and they jumped at the opportunity to do a really thorough pre-purchase mechanical survey and saved me from a major headache. Their pricing. is highly competitive, and trust me, they want to earn your business. Do yourself a favor, take your vehicle to White Pass Garage; give them an opportunity to prove their value and earn your business. You wont regret it.

These folks go the extra mile. I had an on-going issue with my truck running lean and missing…read more The dealer had not been able to figure it out. When the folks at White Pass Garage suspected the airflow sensor on my truck was to blame, they swapped the part with one from a staff persons personal vehicle to test on mine. I have all of my service done here and trust them to always provide great service.

My truck broke down WAY up in the hills. He was straight up…read morehonest with how much he charges. It's not cheap, but you take that chance when you travel where the tow trucks won't come pull you out. He was very kind, he got my truck out safely, down a very rough road. Got my truck back on the road (fuel line connection came loose)

3rd times a charm...or not. If youre a tourist with an open pocketbook and nowhere to go this is…read morethe place. 1st time needed a tow for a few miles.and the quote was insane. A snow storm on the way and 100% was being taken advantage off....2nd time tire was making a weird noise and didnt feel safe and didnt have the time then or anytime soon to look so thanks to Rods Tires in Randle to go above and beyond to make sure i was safe and and almost refused payment because it was an easy fix for them. 3rd time my partner noticed a flipped belt. Would have happily paid and scheduled an appointment, response was to busy and to google it. Couldnt be bothered to even take a quick look. Signed a local whos family has been here 50+ years and would say unless its an absolute emergency and you have zero options dont even consider it.