We paid just over $21,000 to Kona Cabinetry for a kitchen project that began January 15, 2026. We…read morewere told the installation would take approximately three days. Instead, the project stretched nearly four months, with major pieces not installed until May 12 and additional finishing concerns remaining after that. Our experience included refrigerator panels that had not initially been ordered, insufficient material, missing and incorrect cabinet doors, doors modified inside our home, repeated hood replacements, shipping delays, missed dates, missing trim and finishing pieces, and a replacement hood that still did not properly match the surrounding cabinetry. The hood alone took four or five attempts to arrive with the correct stain and without water spots or damage. The hood and most of the cabinetry came from KCD. KCD and Kona's owner both confirmed that KCD reimbursed Kona in connection with the hood issue, although we do not know the amount Kona received. Near the end of the project, Kona's owner came to our home, delivered a $2,500 refund tied to the hood, expressed empathy and promised a quick resolution. In our view, returning the amount paid for a hood Kona could not successfully deliver did not represent meaningful financial accountability for the months of delays, ordering errors, field modifications, communication failures and remaining workmanship or finish concerns. Throughout the project, my wife and I repeatedly had to initiate communication, document open items, request dates and follow up when those dates passed. Even after Kona's owner became our primary point of contact, multiple calls were not returned. When we met with Kona's owner, he acknowledged that some cabinet details should not have looked the way they did. However, much of the broader experience was attributed to manufacturers, freight issues, outdated catalogs, discontinued products, a former employee and "normal remodeling complications." We hired and paid Kona - not its manufacturers, carriers or former employees. We expected Kona to manage those relationships and remain accountable for the final product. We finally lost confidence when Kona came out for what was supposed to be the final visit and once again did not have everything needed to finish the project. Additional pieces were still missing, and the hood still did not match after the trim was installed. Accepting more replacement products and more corrective visits no longer felt like a realistic path to the result we had paid for. We then attempted to resolve the experience privately. Kona responded with a settlement agreement requiring us to immediately release all claims involving the project, including warranty and workmanship issues. It also prohibited any reviews, complaints and public statements. Kona's payment would come later, and if Kona failed to pay, all we could pursue is the settlement amount, and our underlying claims would still remain permanently released. We declined because we were not willing to immediately give up every right and then once again trust Kona to perform later. No renovation is perfect, but this went far beyond normal remodeling complications. The most disappointing part was Kona's continued reluctance to take meaningful ownership of the overall experience and final result. Based on our experience, we would not recommend Kona Cabinetry.

I went to Lampert Lumber in Apple Valley to replace my kitchen drawer boxes that were ruined by my…read morerenters and they sent me the wrong boxes altogether that did not fit into my drawers. I called up Kona Cabinetry and spoke with Johnathan regarding the issue and he and his team immediately fixed my drawer boxes, put the slides on the sides, and wood pieces on front. His immediate attention to the issue, the great customer service in understanding the issue, and the overall positive attitude of he and his staff were excellent! I would highly recommend anyone looking for new kitchen or bathroom cabinets or other home design projects to reach out to Johnathan and his team @Kona Cabinetry and Design! A very satisfied customer, Dennis

I am so thankful I found Lakeside. Josh, my designer, worked so hard on the design for my kitchen…read moreand always promptly answered any question I had... which were many! I felt involved in every step of the process. Every person I spoke with from Lakeside was always so helpful and kind. I am super pleased with my new kitchen and it's amazing quality!

We worked chose Lakeside for our first floor remodel (kitchen cabinets, island, and bathroom…read morevanity) after getting a few quotes from others. We worked as our own contractor, so we were a little apprehensive about how this process would go. Lakeside's pricing was competitive and we worked with the designer, Josh. He was amazing-patient, creative, and helped us stay within our desired price point. He also was great at helping us obtain what we wanted, but in ways that would work practically. As you can see, the attention to detail and craftsmanship is incomparable. From designing to install, this process was so smooth, we could hardly believe it. Thanks so much to all at Lakeside, you made our dream kitchen come true!

Cabinets began blistering and bubbling after 12 months, was told cabinets were no longer under…read morewarranty. Shoddy work and customer service.

From the owner: Custom Cabinetry Countertopsread more

Most of the previous posts are quite old. My experience was from fall of 2020 and it was quite…read moregood. We got granite for a kitchen remodel and master bathroom project. It turned out fantastic. There was a huge number of options from which to choose. For our bathroom, we physically chose where, on the large granite piece, from which each section would be cut. Quality, selection, and service were all very good.

Not happy with the quality. Installing scraped up counter tops and buffing over it. The customer…read moreservice options they gave me to correct their quality: (3rd photo is of the replacement). 1.) Keep the original island - if the buffed top is preferable given the coloring relative to the other tops in the space; 2.) Accept the replacement top already fabricated from currently available material, Install on 9/1 if you choose this option. - It's too dark for me. 3.) Make a formal slab selection at the distributorship for a replacement top, and we can remove and reinstall for $1,875.00. I am looking for a 4th option of getting what I had paid for in the first place - Replace new one just like the one that's in now without the scrapes with no cost at all! Or let us stop in the show room and select the replacement piece ourselves.

The guys from Charles Cabinets are awesome! We scheduled a…read morevisit and consultation at our house for a update on our kitchen that had a outdated 90's computer area along a wall. We first met up with Tom ( the company President and designer), He measured the area, sketched up some drawings and we all discussed what we thought would be fun, great looking and functional. A few days later, he emailed us blueprints and we met again with another designer, craftsmen. We changed our ideas a few times more before coming up with what we decided on. We scheduled a build and they were very good about keeping to their installation date. A well experienced carpenter showed up and within one day had it all installed. The next day the countertop crew came out to measure and laser scan for the corian countertop. A week later that was installed - perfectly.... We had the black subway tiles installed and had a family gathering to show off our "New Wine Bar". It was a huge hit, everyone loved it. What a improvement to our new home. I would totally recommend Charles Cabinets to anyone who wants perfection.

Pat at Charles Cabinets was amazing to work with. From inception to completion, Charles Cabinets…read morewas there for us. They were professional, they cared about us, they were genuinely interested in how we were going to use the space and what would be best for us, they listened, and they made suggestions. In the end, we have the most amazing kitchen I could ever dream of. It is absolutely beautiful. The craftsmanship is A+++++. The kitchen was installed a month ago, and I still marvel at it daily. I don't think I'll ever get tired of it! Their attentiveness to detail is over the top. The cabinets are made perfectly. Every joint is perfect, the stain color is gorgeous, the grain of the wood is amazing. The grain flows from one front of a drawer to the next front of a drawer. It's one big piece of wood! I am super anal and a perfectionist. They are too! I can't say enough good things about Pat and the whole crew there. Knowing what I know now about Charles Cabinets, if they were booked up with work such that I had to wait a year to have them make my cabinets, I would. It would be so worth the wait. If you are at all wondering who you should hire to design and build your cabinets, wonder no more...Choose Charles Cabinets and you won't be disappointed. I would hire Charles Cabinets again in a heart beat... In fact, I'm going to. To make a vanity for the bathroom!

We had Thelen Cabinets build our kitchen and bathroom cabinets for a couple of remodeling projects,…read morethe kitchen was done 12 plus years ago and over the years we had a couple of hinges go bad on a larger door, talked to Chad the owner and he came up with a fix at no cost to us on a 12 year old cabinet. Absolutely awesome customer service I took the door off and dropped it off in the morning and they brought it back to our house and installed it the same day Thanks Chad and Tim for the great service you rock

First, I want to start by thanking Chad for helping with completing our project not only 4 weeks…read moresooner than projected but also before Thanksgiving. We are hosting this year and will be showing off the great product he and his team installed. As far as the product that was made and installed, it looks GREAT! We were going for a knotty rustic alder look to try to match our kitchen and stairway. The match is perfect! I could tell he has pride in the work he does because he laser etched Thelen Cabinets logo in the exterior side of the drawer that is visible when the drawer is opened (see pictures). The slides for the drawers and soft close hardware on both the drawers and cabinets are so incredibly smooth. The cabinet shelves are adjustable and fit perfectly in the cabinet. The doors close perfectly with no gaps or loose parts. We are so incredibly lucky to have found Chad at Thelen Cabinets. He has gone above and beyond all of expectations to make sure that we are happy. I will be recommending Thelen Cabinets to everyone I come in contact with. From start to finish we NEVER had to ask for an update or wonder where they were in the process because he was on top of sending out the update email. Once again I would like to thank the owner, Chad, from Thelen Cabinets for making this project so easy for us and making our basement look SPECTACULAR!!