Yua Xiong assisted my now husband and I with our wedding ring. She was patient, knowledgeable, and…read moreprofessional. I cannot ask for a better associate. We were shopping around and she did not pressure us but provided us all the information we need to know as we continue to shop. We did end up coming back for my ring, not just because it was my dream ring but because Yua left a mark in our hearts. She was amazing. Helzberg is blessed to have her represent your company. I always look for her when I stop by.

I had a very pleasant experience at Helzberg Diamonds…read more Based on a friend's referral, I went to Helzberg to get the batteries replaced on 2 vintage Movado dress watches. As a result, I made a couple of trips here. The staff were always super nice and professional. And each trip, I had fun looking at all of the current models of Movados (and other brands of watches). The contemporary Movado watches are pretty cool. And the Helzberg prices all seem to be fair and in-line with what I'd expect. I had one minor glitch. It was supposed to take one week for battery replacement but it ended up being four weeks. But they gave me a call to let me know. And actually, I suspected this might happen. I happened to know that Movado watches have a unique design where standard case closer tools don't work on them. So they usually need to be mailed off to a specialist in another state. Thanks, Helzberg, for the friendly service and the great communication! -Daddy Maxx Retro

I was on the search for a specific jewelry piece, girls I'd bracelet , that could be engraved for…read moremy daughter's graduation into middle school. Time slipped through my fingers and the week of I realized I hadn't ordered it! Panic set in! I call 30+ jewelers & finally when I called here they had it! The piece I was looking for has significant personal meaning & I really wanted to gift it. This WONDERFUL place gave me a 24 hour turn around, calling to confirm it was ready too. So thankful that I had this experience. It's beautiful engraving work, reasonably priced, quickly and well done too! We will be regulars here now.

Bought some gold earrings for my wife, Nicole, and Todd were super helpful in helping me pick out…read morethe perfect earrings for her. They even ordered a few options for her to try out and let us pick the one we like. Very fairly priced.

this lady was so disrespectful, my mom was asking if she could somehow get her amethyst ring to not…read morebe foggy, and she was saying a bunch of disrespectful things about the ring and saying it was "cheap" and "fragile" and my mom was asking if there was an cleaning stuff she could buy to clean it, and the women said "i suggest just using soap and water" like? just so disrespectful (i dont know her name)

This is a five star business all the way. Thank you to Andi for working with me and my family for…read moremy grandson's fundraiser. Their generosity in their donation is beyond words. I have posted on Facebook to all of my family and friends that if they want good service, good people and quality jewelry this is the only place to buy from.

Sad to say I'm here again writing another review, but unfortunately nothing has changed. I…read morecurrently have four rings from Kay Jewelers, and every single one has had issues. Two of them are brand new, and within less than a month of purchase, a diamond had already fallen out. The engagement ring my fiancé bought me has been an ongoing nightmare. We received it back once with a mismatched diamond. After finally getting that corrected Now, the same diamond that was supposedly repaired has fallen out again -- in less than a month. I also recently got my V-shaped ring back from repair, and within just a few days of picking it up, another diamond fell out of that one too. I just want to be able to wear my rings and enjoy them and not feel like I have to constantly check my hand to make sure something didn't break or go wrong. I work at a desk all day. What is going on with the quality of these rings? What's the point of owning them when they spend more time being repaired than being worn? It's beyond disappointing -- it's frustrating and exhausting. On our last visit, we were told we're basically "celebrities" because we're known for our reviews and complaints. That alone should say something. At this point, only the regional manager will deal with us. While he has been polite and I appreciate his attitude, it doesn't fix the underlying issue -- the quality and service are simply not acceptable. At this point, I would rather have my money back and take my business elsewhere. Extremely disappointed.

1-Star Review My experience with Kay Jewelers has been…read moreextremely disappointing and stressful. My parents bought me a Le Vian ring a little over two years ago, and I absolutely loved it. I was even able to pick it out myself. Unfortunately, the ring began to crack in the upper band area. Since the ring was under my parents' account and had a full warranty, my mom dropped it off for repair. Because it's a Le Vian ring, it had to be sent out for repair, which took about a month. When I finally got the ring back, I was excited--until I realized they did not fix the crack at all. Instead, the band looked smashed, and that was all they had done. I returned to the store, and the associate apologized and explained that when a ring is sent out, it is supposed to be repaired to look brand new. This time, she took photos and added notes clearly stating the crack needed to be fixed. Once again, the ring was sent out for another month. While this was happening, my boyfriend surprised me with another Le Vian ring from the same store. Less than a month later, a diamond fell out of that ring, so I had to return yet again. When I went in to drop off the second ring, my original ring had finally come back after nearly two months. The crack was fixed--but they altered the bottom of the ring without my consent, which I never asked for. I was extremely upset. Another associate spoke with the male manager, who told me my only options were: Send it out again with no guarantee it could be fixed, or Trade it in--but only if I purchased a ring double the original price. I left the store in tears and told them my father, who purchased the ring, would need to be involved. A few days later, my father and I returned and spoke with a kind associate who immediately suggested replacing the ring entirely with the same one. I felt relieved--until the same male manager stepped in, asked us to repeat the entire story (even though they had photos and notes), and then told us that the materials THEY added during repair voided any trade-in option--which directly contradicted what we were previously told. Once again, we were told our only option was to send it out for repair again or contact customer care and "see what happens." This was the second time I left the store in tears. It is unacceptable to alter someone's ring without consent, fail to fix the original issue, and then provide constantly changing and unfair "solutions." We were also looking at engagement rings, but we will absolutely not be returning. The only positive part of this experience was the two kind blonde associates who genuinely tried to help. Unfortunately, the male manager was rude, dismissive, and inconsistent every time I dealt with him. I am still waiting for my second ring to come back from repair. My parents and my boyfriend will no longer do business with Kay Jewelers. This has been a horrible experience, and I would not recommend this location to anyone.

Shout out to Justin & manager Kelly for helping me with my new permanent bracelet jewelry today…read more The shop is very clean and has many beautiful pieces. I opted to get a clasp on my piece of permanent jewelry and they were quick to accommodate me. Super easy to make an appointment for permanent jewelry as they had openings the same day. Justin was knowledgeable and was quick to help me in putting my piece together. I highly recommend checking them out. They are conveniently located close the Arbor Lakes shopping mall. It was a nice touch to have coffee, drinks, and some snacks available while you wait.

Family owned jewelry business, in the cute shop district of Maple Grove, boasting, beautiful…read moreestate, jewelry, custom jewelry creations by one of the owners-Kelly and now carrying some stunning watches to complete your jewelry collection. We came in to find our wedding rings and loved how clean and bright the building was. Before we even started shopping for our wedding rings the staff immediately made sure we had beverages and offered to clean our jewelry while we got started. Pricing feels super reasonable. I certainly added a lot of pieces to my wish list. Highly recommend if you're looking for a new jewelry, redesigning heirloom jewelry, or even wanting to have discussions about gems.

My Fiance bought me an Engagement Ring from a different Jewelry store & the band is full of…read moreDiamonds but the center stone was a CZ which I knew that when it was purchased. Knowing that we were gonna have to set a 1.00 CT Diamond for it. We went to the Jewelry Exchange in Eagan, MN on March 25 2021 for my Birthday & Joseph the store manager was unbelievably knowledgeable, honest & made sure this was the Diamond I wanted even after it was set in my ring! I recommend this place to everyone & Joseph being your salesman. I've already referred a friend to Joseph at the Jewelry Exchange Eagan, MN! Shannon M. Goettsche

My friend wanted to look at engagement rings and the selection here was pretty small. There were…read morenot many rings on display to look at. The staff was friendly but passive, and were not very helpful in making recommendations and guiding my friend in this process. If you know exactly what you want this would be a great spot to get a custom ring made.

I had three different rings that needed attention. One needed to be sized 1/2 size larger, one…read moreneeded a new small diamond, and the last one needed prongs checked and a spa treatment. All three rings turned out great and were ready within 10 days at a reasonable price. Highly recommend!!

We went to Look Jewelers to have my husband's wedding band cut off before he had open heart…read moresurgery, as directed by his medical team. The jeweler did it while we waited and did not charge us. He was most polite and I shopped for a necklace for our 11 yr old grand daughter. He had many beautiful pieces at different price points. We like to support local Ham Lake businesses that have great service and beautiful items for sale. Check out Look Jewelers you will be pleased.

We have always trusted Todd with our jewelry business. We have also referred many friends and…read morefamily to them as well. All had a positive experience and ended up purchasing their engagement rings from Gold'n Treasures. Even with Todd gone, we will continue to who do our business there. Because all the staff have become like family to us.

This review contains two stories: One of them is about jewelry, and the other is about *my*…read morejewelry. Shall we start with my jewelry? Yes, let's do that. My engagement ring has been perched on my hand ~24/7 for the last ~3 years, and OH MY GOD I LOVE IT. I just bloody well love it. This ring is the best insurance my partner ever bought -- even when I am ready to run (not walk!) back to singledom, I think, "But I can't get divorced; I have this absolutely perfect ring pair." (I mean, I'm sure people still wear their wedding+engagement rings after getting unmarried, but it seems like maybe that would be weird?) Todd has a whole process for helping people find an engagement ring, and it's... very chill. Very, very chill. This is not -- not upon NOT -- the kind of thing where you walk into a mall & some person with a Muppet-level fake smile says a bunch of clichéd BS while trying to upsell you some overpriced piece that they swear you can afford on their secretly 30% APR credit card. Nope. Gold'n Treasures is run on *relationships.* This is the most delightful & delightfully human jewelry-buying experience you will ever have. This is like... you walk in. Todd, who clearly loves people (but in a laid-back way that's still comfortable for introverts -- will vouch!), says hello, offers you your choice of beverage, and welcomes you to his back room studio, where he has not one, but several, towers of trays of example rings. And whooo-boy, he's got EVERYTHING. You want classic? Got it. Modern? Got it. Looks like an antique? Yup. Looks like a Calder sculpture? Uh-huh. Simple? Absolutely. Batshit crazy giant grandma rings that take up half your finger? In spades! You weren't looking for diamonds? He's got a whole array of Sharpies for you to recolor the example rings to your liking. And Todd is *not* in a hurry. "Play!" he says. "Have fun!" he encourages. Oh, you brought your toddler with you? She gets a beverage & is also welcome to play with the example rings. This place is magic. I spent a semi-forever going through example rings, & had selected about a dozen candidates... and Todd sent me home with homework! He gave me a URL & said, look through these, let me know what jumps out at you. I clicked & clicked & clicked, & emailed Todd with at least a half-dozen additional candidates. He said he'd order those models, and we set another appointment time. But here's the best & most amazing part: This whole time, I was more-or-less looking for a ring that I liked well enough that my partner also liked. We have *radically* different tastes, and I have a long history of pathological people-pleasing; I guess, on some unconscious level, I felt like the tastes & opinions of the person purchasing the ring were more important than the tastes & opinions of the person who was actually going to wear the ring. I liked something about each of the rings I'd identified for Todd, and also they were all compromise designs. Somehow -- and reader, truly I have no idea how, other than perhaps by being a second- or third-generation jeweler -- Todd sorted through a pile of gold, diamonds, & red herrings to find EXACTLY the right-for-me ring. We're sitting in that bright, sunny showroom, drinking coffee & champagne (respectively), and what we think we're doing is coming to see 18-someodd model rings & color them all in and deliberate all day. Todd says casually, "Oh hey, we just got some new rings in -- I want to show you something." And he comes back with The Ring. It's so absolutely perfect that I don't even bother to contain my enthusiasm. Todd hands me the Sharpies. I doctor up the model. Having now seen this thing, I am done with compromising. And just like that, Todd gets on his computer & finds the right kind of stone in the right color in the right size for my setting, and somehow manages to bring it all in under the $number my partner had quoted for a budget. (And then we bought some wedding bands.) This, finally, is Story #2. There are two ways to run a jewelry business: one is where you take every customer for as much as you can get (because you've got high overhead & you know like 1/3 of them are going to default on those credit cards), and the other is the relationship model -- where you get to know people, and where they keep coming back to you (and bringing their friends & family) because you're just that awesome. Case in point: My family's been buying jewelry from Todd for 35 years, & I didn't live anywhere near the Twin Cities when all of this was happening. There's still nowhere else I would have gone to look for a ring, & nowhere else I would have found *this* ring. And yes, I'll be back. :)