Though the care has been good in the past, the communication fairly cordial, and the response time…read morefor booking fairly good, I can't recommend this service/company because of 1) high pricing for multiple pet households and 2) they have no contingencies for last-minute cancellations for what I would consider "true, legitimate exceptions." In our case, with a severe weather warning/storm on the way, if I've booked their care but now can't travel because of the severe/dangerous roads/weather headed in, the $120 for one day is gone (the price for two 1-hour visits where one person lets out four dogs into a fenced yard/plays with them). According to a message conversation with the head of the company (and the site), there are no emergency situations where they'd give a refund, including severe weather, accident, loss of power to the home, illness, death of a close friend or family member, and more. I nicely urged a reconsideration of the current policy with the owner and the creation of a more nuanced emergency cancellation policy but received a short response. (Update: in a later phone call, the owner said they occasionally make exceptions on a case-by-case basis, but severe weather/warnings not to drive on the roads are not accepted reasons for cancellation.) As a business owner myself, I can't be on board with their current policy. If you have multiple pets, beware of the high prices; if you must cancel (for what I would think to be "valid reasons"), you may not receive flexibility. I'd love to see perhaps a partial refund, at least, for "legitimate reasons" and a human-centered approach. I hope they reconsider the strict policy because I do believe "life happens," and balanced policies that benefit both the client and the owner are helpful to all.

We started out having Tami help us with letting our dogs out and taking them for walks. However…read moreover the last year she has focused on reinforcing their training with commands such as sit / down, stay, and recall and the difference she has made in their behavior is beyond amazing. They are not only getting good exercise but also are the best behaved they have ever been. In addition to doing amazing work with the dogs (and they love her and look out the window for her in the morning), she is reliable, flexible, and goes above and beyond to help meet our needs and be there whenever we need her support. There is no one better to trust your dogs with - she is one of a kind and we don't know what we would do without her!

"Pawsitively Pets walks my dog, Noel, everyday. Denise & her team are…read more.. - flexible regarding our ever-changing schedule - always on time - trustworthy - willing to do special events (like bringing Noel to our wedding so she could be the ring bearer, then bringing her home and caring for her for several days!) - willing to give Noel her medicine. When I forget to leave it out for them - they remind me to remember the next time! - willing to do overnight stays - willing to do evening visits & multiple visits in one day - a great value for the money Denise & her team really treat Noel as if she is one of their own. I am so grateful to have found such a wonderful pet sitter."

Jordan Nicole, and all of their staff are amazing with my two dogs, Georgie and Bailiee. They have…read morein essence made my shy, skiddish, golden doodle into an amazing therapy dog. My poodle, Bailiee has been in their care for almost a year and she has also been trained to be a polite poodle. I would not hesitate to recommend this organization. Whether you need a dog trainer or a dog walker, these folks are the best! Julie

I used her business for over 1.5 only to find out that she lied about many time of not showing up…read more Call off a lot of times claiming to be sick.

From the owner: Ranger Roo's provides quality pet care services to the Kalamazoo, Battle Creek, and Marshall…read moreregion. We have lots of experience with pets of all types and offer top notch care at the best price.