Always amazing customer service. They have a wide variety of products for almost every type of…read moreanimal or reptile. This is the only place I go for my furbabies. Also, Veteran owned and love supporting someone who has served our country.

This is a cute little store. I went here the day after Thanksgiving so black Friday and I think…read morethey have stuffed issues because I felt hovered around which is weird because anytime I go shopping. Don't feel like that but this store definitely makes you feel that way. Anyhow, I went here for the black Friday Bogo deal on dog food. To my surprise, the Bogo deal is only on small bags of dog food. I feel like they're marketing on the website is definitely misleading.. they did have good deals on old mother Hubbards treats for dogs so I got a couple bags of those, pay gears were also cost-effective at $1.88. I got one large bag of dog food for about $60 so no cost savings on that. So if you're looking to buy some doggy gifts and you need deals on treats or small bags of dog food, then I would say this is the place you want to shop at otherwise they're just as pricey as Petco and Petsmart . Nothing special.

DO NOT GROOM DOG HERE. SAM IS HORRIBLE!! Worst grooming…read moreexperience I've had. I showed up for my scheduled appointment and the groomer (Sam, a lead) immediately said, 'I'm not cutting that dog' with no explanation or attempt to help. Completely rude and unprofessional. Thankfully, the manager Izzy was kind and helped me go to another location, but that doesn't excuse the behavior I experienced. Will not return to this store.

DO NOT GROOM DOG HERE. SAM IS HORRIBLE!! Worst grooming…read moreexperience I've had. I showed up for my scheduled appointment and the groomer (Sam, a lead) immediately said, 'I'm not cutting that dog' with no explanation or attempt to help. Completely rude and unprofessional. Thankfully, the manager Izzy was kind and helped me go to another location, but that doesn't excuse the behavior I experienced. Will not return to this store.

After reading some of this reviews here I'm quite saddened by some people's opinions. I agree that…read moreeveryone is entitled to their own opinions but if they took two minutes to become informed about this store they would probably retract their reviews. My family and I are new to the area after spending 8 years overseas. We were looking for an English Bulldog puppy to complete our home. Initially we were going to try the breeder route, but after coming across the Pet City in the Citadel Mall we didn't have to go any further in our search. Most breeders we encountered had already pre-sold their litters to other buyers and the ones we spoke with seemed to care more about money than where their dogs were actually going. Which I understand that this is the case when deciding to go into the breeding business. Within minutes of entering the store, Sharon, one of the employees approached us after we had found a beautiful Bulldog in the back. Any questions we had about the breed, feeding, care and overall health issues were answered with extreme knowledge and patience. We were hesitant at first with same ignorance that many people think of a mall pet store. But, after inquiring about where the puppy was from, the breeders name and history we did our own research about where our puppy was really coming from. Our puppy, in fact, was bred from a reputable breeder a couple of states away with a good reputation. It was not a "Puppy Mill" as some people think. Sharon was a complete sweetheart, took the time to talk to us about our trepidation, gave her honest opinion and shared her knowledge of the breed. By far the best customer service experiences we have ever encountered in any pet store around the World! The store had a very clean and tidy appearance. The dogs there were two to three to a cage with more than enough space to move about freely. The cages are very spacious and the 4 other times we were there we have never observed messes unattended. I say this because we had visited another store for supplies and left after seeing dried feces in two cases where dogs were sleeping that had obviously been there a while. The prices are quite reasonable for a mall pet store and they do offer a military discount on supplies which is always a great help. We took a while to think about it before we made our purchase, did our research, asked questions and became informed. Miss Maggie Mae has been with us for 2 months now with absolutely no underlying health issues. She is growing and striving at an amazing pace. Her vet says she's an incredible little girl. So, please, if you're stereotyping this pet store by what you think of all pet stores...don't. I would gladly share my experience in dealing with this store to anyone in search of a new member for their home.

The ladies at the Citadel mall were so helpful. Answered all our questions and informed us of all…read morethe needed information on the breeders and care our puppy has received. We took one look at him and said yes! I loved how they gave us all the essentials to start out with a new puppy. Thank you again! Great experience. I could tell the staff loved the animals.

Store is good but my review is for grooming. Before I was satisfied with the grooming service here…read more I have a goldendoodle but her fur is wavy and not curly (more like a golden retriever.) The first time I came they waived the extra brushing fee because my dog's hair is not curly (and her fur is in good condition, not matted or anything.) Today, I was charged the extra 10 dollars for brushing and an extra 20 dollar for "scissoring fee." I asked that they cut my dog's fur for a half inch so I don't know what they are scissoring. Overall, I paid 30 extra dollars from what I was expecting.

Riley came home after 6 hours from a 9 am appointment with long uncut pieces on his face and tail,…read moreHe is a cockapoo. He normally has long hair on his ears and a beard and mustache . Now that IS ALL GONE,. hIS EARS ARE COMplETELY SHAVED AND HIS MUZZLE TOO. We WILL NEVER GO BACK.

I have been searching far and wide around the Springs for one of those cool Colorado paw print…read moremagnets for my car without any luck. I thought the major pet stores would have them, or maybe wag n wash, but I couldn't find them anywhere! I almost gave up and then decided to called Bentley's to see if they had them by any chance, and much to my excitement they did!! The store itself is pretty small but very neat and clean. They have an assortment of treats, chews, food, accessories, toys, etc. While I was there, I decided to also pick up one of their bunny shaped dog cookies from the display case. My puppy absolutely loved it and it kept him occupied for about 15 minutes! The young man with the dreads helped explain all the different treats to me and took his time to list the ingredients which was really great and helpful.

I've been going here since we moved to Colorado! I'm from San Diego. And I never seen a beautiful…read morenice friendly pet shop like this!!! Everything is great for dogs and cats and everyone is helpful. I love how everything is easy access to treats and easy to find the food your looking for. This is my go to shop for my dog babies!!!

Madison (fish guru) knows her stuff. We even named our discus fish after her. She has been very…read morehelpful getting our 3 tanks set up and stocked.

There's never no help. It takes forever to buy something. You have to wait in a big line of five or…read more10 people. You never can ask anybody for help as much as you pay for this pet food. doyou think they could hire some help lack of good customer service!!

Take your business elsewhere. All sales are final and for basic tank accessories you're looking at…read moreanywhere from a 70% to 150% markup compared to big brand pet stores.

Horrible place to buy any pet or feeders and the guy working is always rude. I recently bought a…read morebaby crested gecko from there and it was so neglected from this store that the back feet are now dying off. I'm not sure if it was stuck shed that no one paid attention to but now my lil guy has no toes. He was under weight, as well as a few others that the guy let me see, then after I said I would buy this poor guy he asked if I had a set up and when I said I was going to look he said he could show me something out the window (Covid-19) even though if you call the other location they will let you in to look if you've found your pet. On another occasion I asked for roaches and he acted like it was a huge deal and gave me XL roaches... not asking what size or anything. Very rude and unprofessional and I will take my business elsewhere.

Great product selection with high quality products. Staff are knowledgeable, friendly and the place…read moreis clean and dogs are very welcomed. Bought a beautiful, high quality leash and collar there that had a long life.

LOVE this shop and groomer. Very communicative and reliable. The staff is amazing!!! My dog, Ellie,…read morealways leaves very fresh and clean