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    Paws In The Sunset

    5.0 (2 reviews)
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    3 months ago

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    Brittney C.

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    4 months ago

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    Southern Arizona Veterinary Specialty & Emergency Center - Thomas waiting to see the doctor

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    Friendly staff, very helpful. I started going here when our previous close their doors. Was…read morerecommended by a friend very happy with them

    I had a heartbreaking and deeply disappointing experience at Jackpot Veterinary Center. I brought…read moremy dog Elio in on April 11 with serious and sudden changes in behavior: lethargy, urinating in the house, and sleeping in odd places. Dr. Grady dismissed these symptoms as signs of aging and did not run any diagnostics, not even basic bloodwork. Less than three weeks later, Elio passed away from undetected abdominal cancer. What followed made everything worse. I reached out multiple times to express my concerns and grief and was met with silence for nearly three weeks. Arianna Carter, the practice manager, eventually responded but made repeated attempts to call me despite my being Deaf and having made it abundantly clear, verbally and in writing, that I can only communicate by email or text. This disregard for my access needs added to my pain and made me feel completely disrespected. Even after I explicitly requested email communication, I was still told a phone call had been attempted and only then received a generic response explaining the nature of the cancer. While I appreciate the medical explanation, it did not address the lack of urgency, the poor communication, or the failure to acknowledge the harm caused by their delay. I'm sharing this not out of spite, but because I would not want another pet owner, especially one who is Deaf or disabled, to go through what I did. I hope Jackpot Veterinary Center takes a serious look at how they handle client communication, medical concerns, and accessibility.

    Paws In The Sunset - petcremation - Updated June 2026

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