Unfortunately, since Linda, the owner, decided to remove reviews off of her business page and block…read moreme completely, I was left no other choice than to post my review here, in hopes of saving others from having the same horrible experience as I did when I contacted her business, distraught and overcome with grief, the day that I lost my beloved 11 year old German Shepherd. I am attaching photos of her response to my review before she deleted it as well so that everyone can see who she truly is. My sweet beloved fur baby crossed the rainbow bridge on Tuesday. I messaged my vet and she recommended that I call A Pets Memory and said that they would come to my home and pick him up. At 2:33pm on Tuesday, sobbing and crying, I placed the call to them. I explained to the kind girl on the phone that my sweet baby had just passed away at my home and that I was referred to them and told that they would come and get him for me. She then asked me to hold for a minute so she could speak with "the boss" in hopes of seeing if there was anything that they could do to help me today because they closed at 3pm. She didn't physically place me on hold, she just set the phone down, so I could still hear the conversation between her and "the boss". As soon as she explained my situation, I hear "the boss" RUDELY say "WE CLOSE AT 3!". In other words, she wasn't willing to help me. The girl apologized and told me that they closed at 3pm and that they would not be able to come and get him today. She then asked me if there was any way that we could bring him there by 3pm. I said no ma'am, I live about 30 minutes away and I am waiting for my husband to get home so that he can have time with him and is able to tell him goodbye. She then asks me to hold on again and she tells "the boss" that I cannot get there by 3pm. I hear the boss angrily say "I DON'T KNOW WHAT YOU WANT ME TO DO! I CAN'T PICK UP THAT DOG!" and repeats herself several times. The girl then tells me that I can call them back after 3pm and I will get their after-hours answering service and can ask to have someone meet at their location but I will have to pay an additional fee for someone to meet me "after-hours". She then asked me if I have a cold floor that I can put him on. Confused, I said I'm not sure what you mean by "cold floor". She said "do you have a tile floor that you can put him on overnight until we can get to him in the morning?" I said no ma'am we have vinyl plank flooring. They literally suggested that I leave my sweet, lifeless, fur baby, laying on a cold floor for 18+ hours, with another pet in the house. She then asked who my vet was and said that I can bring him there and they can pick him up from there in the morning. I told her who our vet was. The second she repeated my vets name out loud, "the boss" erupted in an angry outburst accusing my vet of sending ALL of their clients to another company, which had NOTHING to do with me or my situation but frustrated me to the point that I raised my voice and said "MAAM, THEY ARE WHO SENT ME TO YOU!" I told her I needed to talk to my husband would let her know what we decided to do. We made the choice to bring him to our vets office. I did not notify them of my decision nor did I give them my name or my pets name. Upon arrival to our vets office, I explained to them my experience with A Pets Memory. When I mentioned the girl talking to "the boss", our vet said oh that was Linda. I said who is Linda? She sweetly said that she is the owner. Then the receptionist tells us that Linda had already called up there and told them that they were coming to get my baby. At this point, Linda REALLY made feel like all of this is a money grab to her. In the end, we chose to send our beloved fur baby to another company as our baby deserved the BEST! Linda IS NOT suited to handle anyones beloved baby AT ALL. You are a pet crematory, compassion is VITAL to your business! People ONLY need your services when their pets pass away! I DO NOT recommend this company to anyone who is in need of their services.

I can't praise a Pets Memory enough. They were so kind and…read morehelpful, they were able to pick up our sweet girl from the clinic and return her to us the following day. I highly suggest their services.

We have used this service several times sadly. Always pleased with the care and attention to…read moredetails they provided. Beautiful carved wood box, clipping of hair, pamphlet on grief care and certificate of cremation. Thank you for providing this servic.

My husband's and my German Shepherd passed away at our home. We have never had a pet cremated, so…read morewe had no clue how to go about this. We took him to our vet after speaking with them. Agee's is who they use for their cremations. We took him on Monday, Agee's picked him up Tuesday, he was cremated Wednesday, and Thursday morning, our vet called and let us know that we could come pick him up. Seeing the way Agee's presented our big boy was amazing. We chose a box urn, that you can insert a picture, a clay paw print, and the ink print nose. It was the absolute most beautiful thing I've seen (besides my Big Bruce when he was living). Our hearts are truly touched, and I can't help but cry every time I see him, and the apparent care they put into helping us. Thank you for all you have done for us, Agee's. Thank you so much.

I spoke with Barbara, and she was incredibly kind and showed the perfect level of compassion during…read morea very difficult time. They offer clear package options, which honestly helped more than I expected. It would have been easy to feel overwhelmed or make rushed, expensive decisions in the moment, but having everything laid out made it much easier. They handled everything for me, so I didn't have to go out of my way or worry about making arrangements while grieving. I just chose what I wanted, and they took care of the rest. I reached out because I was struggling more than usual with the loss--it was just two days before the anniversary of my dad's passing--and I truly needed someone to step in and help. I'm very grateful for their care and professionalism during such a hard time.

Z E R O stars for missing remains:…read more ​I feel so guilty for putting our beautiful Rhubarb in the hands of this business. I'm sure the positive reviewers had a fine experience, but when this business gets it wrong, *they will not make it right.* I am writing this review after three years of requesting answers from Heaven's Pets regarding my cat, whom I brought to them in 2023 and still have received no confirmation of cremation via mail, email, phone call or my memorial items included in the package. I understand they had a fire, and we've been extremely patient and forgiving for years. But at this point, I'm just sad. We had other issues with her cremation even before the fire as well. The biggest issue ​is losing Rhubarb's remains and the memorial items we ordered during their fire. Mistakes and disasters happen, but their complete lack of accountability and communication afterward has been painful. We've contacted them over the last few years, and every time, I was told they'd "look into it." They even said they had her memorial items, promising to reach out to me. I never received a single follow-up call after those attempts. I get a receptionist who says they'll go check and "call back" or I get a machine for voicemails. We didn't choose the package with her ashes, but we did choose a package that included memorial items. It's also standard to receive confirmation of the cremation. I've seen others complain about a lack of communication due to their fire on various social media sites. Unfortunately, many people online don't care if it didn't happen to them. But it could happen to you! ​From the beginning- their treatment of us was callous: We called ahead to confirm our "walk-in appointment" and explained. When we arrived, staff treated us like an inconvenience. A woman told us to go back outside and ring a doorbell. Then she forced us to stand in the parking lot holding our deceased cat wrapped in a towel for 15 minutes because of a "policy," as though we hadn't just spoken to them on the phone. Clearly, they weren't communicating well. It was as if we were on trial for transporting the cat ourselves? She was a 16 year-old cat who died in her sleep. It was such an odd way to greet grieving pet parents. I would've let this interaction go if we'd gotten adequate services and communication after her cremation(which I don't even know if she was cremated or burned in the fire). Losing a pet is hard enough, but having a business take your money, lose your pet's remains, ignore your calls for years, and treat you harshly during intake is unethical business. I strongly recommend avoiding this facility at all costs. This is one of the only providers in the area, but it's worth it to look around or heavily document if you use their services. I was fooled by all the wonderful reviews and online chatter. If they have an inconvenience, they won't handle your pet's remains with care or respect. I hope we can come to an understanding, Heaven's Pets. I'd love it if you had Rhubarb's things. If you don't, I should be getting a refund. I'm so sorry, Rhu Boo

Dr. Meghan Salerian from CodaPet provided compassionate and comforting care during a very difficult…read moretime. Her willingness to explain the process, accommodate our schedule, and give us the space and time we needed to say goodbye speaks volumes about her dedication to both animals and their owners. She made a sad day more tolerable and facilitated a peaceful passing for our boxer Lexi. Being able to say our goodbyes in the comfort of our home made a difference in such a challenging moment. I know our Lexi was more at ease being with her family in the home she's known since coming home as a puppy. Should we ever find ourselves having to make the same tough decision, we would choose Dr. Meghan again & again for her exceptional care and support during such a sensitive time.

When it was time to say goodbye to our sweet Coco cat, I decided on in home pet euthanasia. She…read morehated going to the vet and I didn't want her last moments to be filled with stress and fear. Dr. Meaghan was one of a kind, her calm energy and patience with my family and young children was wonderful. I highly recommend her to anyone looking for a better experience of saying goodbye to a beloved family pet.

If I could rank Doc Z higher, I would. She and her crew are 10+ on this 1-5 scale!…read more They obviously love their work. They go the extra mile to work with you. If you want to feel confident about leaving your animals in their hands...this is the place to go. Don't take my word for it... see for yourself!

Very kind people. They really care about the animals. We will continue bringing our two cats hereread more

don't trust these people with anything. I've used their services several times. Was told the first…read moretime I used them that nothing was able to be cremated with my pet. Like a favorite toy, blanket NOTHING. I always left my pet wrapped in blanket and asked and got the blanket back. Using the same blanket each time I've lost a beloved pet. The last time was March 2024 but went through my vet but with the same company doing the cremation. A form was filled out to return the blanket. The blanket was NEVER returned. They claimed it was cremated with my pet. This is NOT what I wanted or requested. These people could care less what they did. Even the district manager I spoke to was rude and could care less. I'm not 100% sure that it was cremated with her and at this point I'm not 100% convinced I have 100% of my beloved pet back. DONT USE THIS COMPANY.

3rd time to use this clinic, One time with my sons dog, and it was a great experience. Dr Bayles…read moreis wonderful, compassionate, and takes the time to explain everything that needs to be done. She is very patient and has great communication skills. We went twice, for weekend emergency type situations, but on the third visit, it was for monitoring of heart condition. I would trust Dr. Bayles and her technician with any of my animals. Cost was competitive with other vets in the area, and about half of the emergency vet 2 miles away. Great experience on a very busy day.

I was in September 6th with my sheltie that had a toe amputation this week. The foot was infected…read moreand they looked at it and wanted to cut it open again, at a very steep price more than I paid for the surgery. I bought 1 antibiotic until I can get to my real vet tomorrow and some powder to keep his foot dry. $ 29.99 for 1 antibiotic pill and $58.00 for 1 ounce of powder .They walked him out not bandaged on their filthy dirty unsanitary floor. They have no respect or cleanliness for the dogs they see do not go to their high priced corporate greediness offices

My boxer got in a fight and got deep puncture wounds and ears tore up bad. Infection was starting…read moreafter a few days I didn't have a lot of money so I took her to Mr Gingles and he was incredible he's fixed her up kept her overnight did surgery on her to fix the wounds with antibiotics pain pills all very inexpensive I was shocked A++++

Don't know what I would do without this place and Dr. Gingles!! No nonsense, straight to business…read moreDr. Without all the upcharges just for walking in the door... has been my vet for many years, was my mom's horse vet in the 70s and 80s...one of a kind