Don't have a problem with Dr Matt, but we have been going to this place for the last 4 years and…read moreloved them, but as of late the front end staff are getting very snappy and unpleasant to talk to. Make sure you check your bill before you leave. We set up an appointment primarily to have 2 of our long-haired cats have their underbellies and poop tracks shaved at $20 each and only one cat had her butt shaved without the belly and the other cat nothing. They had to make sure they talked us into doing all their vaccinations, so we left with a $300+ bill without getting what we came for done. Time to move on I guess.

This vet lacks follow-through and ownership of patient needs. Basic connection with patient owners…read moreand emergency services should be a given for any and all practices, and they are consistently unable to have a full conversation and follow up about health issues, in general, much less during a crisis. Vets are too prevalent in this area to have poor customer service and help. They need to do better, but until then, find a different vet.

We have had two dogs that they have taken care of their health needs. When it was time to say…read moregoodbye for our dogs to cross over to the Rainbow Bridge, this Medical Center was very sympathetic to our needs. They let greave our loss at our own pace, not rushing us. They gave us the time to say our goodbye's to our furry babies. We had called a day in advance to set up a time to say our goodbyes to one of our babies. They were very sympathetic and got us in. Call in advance to get your normal care appointments set up.

Left my 8lb puppy for grooming. Asked for her face & legs to be shaved down: her legs were barely…read moreclipped her stomach was shaved crooked & she smelled like she had been washed with plain water. This was $75.00 plus a 10% tip. Though I can't totally blame her coming home sick with diarrhea on them- I do wonder!

I was looking my for a groomer in the Johnson City area, and they were accepting new clients so I…read moresaid why not! They treat my golden doodle so well - she had a great haircut and I am so glad I know I can expect great quality service every time I take her! Very reasonably priced too, especially since groomers are hard to come by. I haven't used the daycare side of things, but grooming is 10/10.

First of all: Courtney is an incredible person. Secondly, her empathy, intuition, and knowledge…read morehave been life-changing for our special needs blue heeler, Clementine. Clem is half blind & deaf, though this isn't the reason we initially contacted Courtney. At the time, we had adopted a beautiful boxer-pit mix, Juniper, to have as Clementine's companion. We adopted her from the Washington County animal shelter, and she was in bad condition, having 6-10 months of trauma in the first part of her life (we think she was bait in dog fights). She had to have emergency surgery, and after a few months, we decided we needed some professional help due to Juniper's reactivity with Clementine. With Courtney's guidance, we learned that our 2 dogs do not speak the same language. Courtney was initially willing to help us and our dogs learn and respect one another's languages. Over time, though, Juniper ended up attacking Clementine, and Courtney was with us every step of the way. She truly cares about the people and animals she works with. She immediately came up with a plan so we could figure out re-homing Juniper while keeping the two dogs separated in our home. She even searched for foster homes with us, and worked with the foster parent Juniper lived with for about a month until we found her forever home. Courtney is the best dog trainer I have ever met. Her compassion goes above and beyond, and her expertise is so valuable. I learn something new at every session! When I refer to her in conversation, I call her our "Dog Therapist", because she truly is. She can sense things about our dog that we don't even sense, in the smallest amount of time. If you're on the fence about hiring or consulting with Courtney, jump off and call her immediately! ‍‍

Courtney and Austin completely transformed my reactive, high energy, and sometimes anxious dog…read more They taught Barky and I both the skills we needed to make him a confident and gentle member of our family, and the perfect hiking buddy!

What a wonderful visit to The Spotted Pup dog grooming. My pug, Gracie, absolutely hates to have…read moreher nails trimmed. Mary Lou was fantastic. Gracie usually screams like a real life child. Today she didn't let out a beep. Mary Lou was fast and effective on her nails. A job well done. As I told her, she was a Godsend We will be regulars!!

Mary Lou groomed my dog Benji today for the first time. She did a wonderful job & made sure I…read morewould get the cut I wanted. I am so happy I found her shop & would recommend her to anyone. We will be returning customer. Christy Green