1. Pawtoberfest

    1. Pawtoberfest

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    Colorado Springs, CO

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    Pawtoberfest

    4.0 (2 reviews)
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    8 years ago

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    PlayTime Pet Sitters & Dog Walkers - We cuddle and care for your furry family!

    PlayTime Pet Sitters & Dog Walkers

    (62 reviews)

    We have used Playtime Petsitters on four occasions since moving to the Springs. I have over 25…read moreyears of experience hiring petsitters and was fortunate to have the same sitter for 12 of those years, so I'm very familiar with what consistent, reliable care looks like. The good: I was impressed with owner Susan's responsiveness during my initial call. She was friendly, helpful, and walked me through the process. Our meet‑and‑greet was scheduled a couple of weeks out, and the sitter we met was friendly and someone I felt comfortable with. Where things fell short: During our first three‑night trip, I was surprised to see a different person in our home for almost every visit -- four sitters total, only one of whom we had met. This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs. Additionally, the time between the evening and morning visits was consistently 12-13 hours, which is longer than we were comfortable with (and documented in their portal notes). Our second and third bookings were short and uneventful, which we appreciated. Unfortunately, our most recent experience was not positive. Our dogs were not walked for the first two days because the assigned sitter reported they were "too sick" to walk them. I'm unsure why someone unable to perform basic duties was sent to our home. When I contacted Susan, she did not recognize my name, address, or dogs, despite having personally cared for them on a previous visit. She did step in to take over the remaining visits, which I appreciated. However, on Sunday -- the day before our return -- she called to say there had been an accident in the house and that it was "messy." She preferred to leave it to "solidify" because it would be easier to clean later. I strongly disagreed and directed her to the cleaning supplies. She was argumentative but said she would return to clean it. We arrived home the next day around 2 p.m. to find feces throughout the house, clearly from the prior morning. It was crusted, smelled like a kennel, and had been tracked everywhere by the dogs. This was despite three additional visits after the accident occurred. Since returning home, I have attempted multiple times to reconnect with Susan to discuss what happened. Communication has been minimal, and the responses I have received have been excuses rather than accountability. Bottom line: This is marketed as a premium service, but our experience did not reflect that. Between the lack of communication, rotating sitters, long gaps between visits, and the unacceptable handling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward. I hope this feedback helps others make an informed decision.

    Horrible! They have a few great sitters but do not tell you who will be coming for each of the…read morevisits. The owner Susan has no idea how to handle anxious dogs or follow instructions! I was gone for two days and my anxious pup did not get fed either day that Susan visited. And she lied the second day and told me she had fed her, but when I checked my camera, she definitely did not. I wish I could hire some of the sitters directly because I will never use this business again. I would give zero stars if it was possible.

    Rogers Pet Care - I decided to post this review, because I was doing the clean up and found the card, brought up bad memories.

    Rogers Pet Care

    (9 reviews)

    This review is way overdue; Several years ago, I hired Matt Rogers to pet sit my Pug for couple of…read moreweeks in a stay home basis;we live in Southern California. we had a trip coming, and few days before we left on our trip, I took my dog to the vet for a check up and regular vaccines; I also asked one of my sisters to stop by once in a while to check on Rocky ( my Pug). In one occasion, she stopped by to check on Rocky and I do not know until know what is what she found out, that she had to fired Rogers. I messaged her from abroad, and she only told me that she had arrived, and found my dog in a bad condition, and she just said " I think that guy is nuts", I asked her what happened, and she did not want me to worry about; she continue to say... I am sorry, however, I had to ask your dog sitter to leave; Rocky is not doing well, I will be taking care of Rocky now. She took my dog to the vet. We were about to return from our trip. When we finally got home, Rocky was still not feeling well; his rear was very sore, inflamed; he was very stressed out, he looked sad; very different than the way he usually was. I asked my sister what is what she found out when she came by the house to check on my dog, and she just told me, "I do not want you to stress out more, however, I think that guys is nuts, do not hire him again". I never found out what is what she saw, or in what condition she found my dog? The pet sitter was staying over- night at my house; so I have no idea what went on. My dog never recovered, his personality was drastically changed, he looked sad and afraid; he was not longer the happy playful dog. I was devastated and feeling guilty that I hired some one else to take care of him. My sister was the one who usually took care of my dog every time we went out, however, this time I did not want to bother her, and decided to hire a pet sitter. Totally regret it!

    I had to go out of town for a little over a week over the holidays, and looked at options to book…read moremy cat, Dexter, into a pet "hotel". I did some research online and stumbled across Matt at Roger's Pet Care. I was very glad I did. Matt took the time to come over and meet Dexter prior to my departure, and within the first few minutes I could tell he really loved animals. He was courteous, took copious notes on Dexter's care, and I felt really comfortable having him watch Dexter while I was away. His pricing is very reasonable, and he even sent me a few photos of my little guy throughout the trip to let me know he was okay. I highly recommend Roger's Pet Care if you don't want the price, hassle, and stress put on your animals by boarding them while you're away.

    Pawtoberfest - dogwalkers - Updated September 2026

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