Paint is great for the climate. Their stock Bone white color works well with everything!read more

Good paint, but this is the filthiest store of any kind that I have ever seen. The floor is…read morefilthy--not just with paint drippings, but with ground-in dirt. Footprints, black dirt under the counters... the whole store needs cleaning by a top-notch professional cleaning service. Even the store sign out close to the street has been missing--presumably broken?--for months. I go there because they do the best paint matching job around--way better than big box retailers. But wow, get a mop!

These guys are great. Always helpful and have quality products. Their paint is the best.read more

Staff helpful but.....they did not specify that it cost for samples.You pay for a gallon per stain…read moresample.Should be specified before customer asks for specific stain colors.Otgerwise customer is paying for stains they do not need.The samples on cards and stain board do not justify color.You have to look at the stain on the wood you are using.Highly recommend selling the stain in small sample containers,like pint size.Luckily,we chose a neutral exterior house color and white for interior.

Going to Knights Paint / Benjamin Moore Paint in Chico was a very good decision when we had to…read morepaint a 92 year old family house. The guidance was excellent, as has been the after sales service. Not cheap paint, but should hold up for decades.

I went into this store because of the Benjamin Moore paints that they sell. I no longer care about…read morehaving Benjamin Moore paint after being in Knights Paint store today. I was selecting paint colors and ready to order a gallon when I heard a man who works there say in a loud voice, homophobic slurs. He said the f word, and many other offensive comments, describing a person. It was so beyond offensive, that I went to the register and told the two men and the woman who were behind the counter, who worked there. I let them know how offensive it was what was being said, let alone during business hours while a customer was in the store and that I would not be giving them my business. I will not be returning to this store again after this experience.

They have EVERYTHING! My contractor insisted on using their paint and now I see why! The staff are…read morealso very knowledgeable and helpful! THANKS!!

We had a misunderstanding with their staff about what paint was ordered, which I imagine happens on…read moreoccasion. It was their word against ours. They refused to remake the paint we wanted and we got strong armed into purchasing the mistake paint. Looking back, we should have refused it. It looks like they need to revamp their customer service and/or policies. It's easy to give great customer service when all things align, but the true colors of a business really shine through when a problem is revealed. I really wish they would have risen to the occasion. If they want to make this right, I will take this review down. *update 8/07/17 - I was told weeks ago in an email that I would be contacted to watch to this out. I have yet to hear from them. This is disappointing.

I have been getting all our paint here for our own home and our 12 rental homes for the past 40…read moreyears since we built our home in1984!!! They have impeccable service and always happy and patient to help with color and product selection. The quality and longevity of their paint is outstanding...excellent value. Highly recommend.

I special shout to Tyler for his excellent customer service!! Ask for him if you visit this store!read more

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

I thought it was a nice store but asked for some advice and was treated very unprofessionally and…read morerude. Employees more interested in talking amongst themselves. Too many other options in town to give my business to so will not be coming back.

Service! After 25 years of using this establishment as our primary paint and stain store, we are…read moredone! Two wildly incorrect stains - from a list of standard colors. Trying for regular dark brown. First was bright orange (no dot on top of can), second was light brown (some -no dot on can). Don't mix stains...Trips back and forth to town to fix. Received 'apologies' that they entered the incorrect code. Never happened before! Ever. I confirmed stain was mixed by seasoned employee/owner, not a new employee. Apology felt insincere. Mistake was too off - felt deliberate. Lost our business and our neighbors' business. They know why.

This store is AWSOME,we are a new business and Jen AND Scott were remarkably amazing…read more.. A $1200 mis understanding was made between two stores and a client,though without a accusational intention that one would expect to confront in everyday retail. Jen has the mixing and matching down to science the passed it off to Scott who handled it from there Top notch customer appreciation Thank each of you,and I'd like to nominate Jen as a stand in and soon to be DISTRICT MANAGER....

Ive ben a painting contractor since 1989 so I have had a lot of experience with paint stores…read more This particular location has a very nice staff especially a guy i think his name is Sam. thank you for professionalism.

Lowe's is still my go-to big box hardware store, but a little disappointed to find they are now…read morelimiting what their military discount applies to and they have significantly reduced the benefit. Went to buy a ladder today and found out that they no longer apply it to many of the durable products. What's the point of having it if I only save $.15 off of a $200 receipt.

Have been trying to call all morning. Three times on hold for 12 minutes or better each time. The…read morevirtual assistant is absolutely as worthless as the associates who don't answer the phone when you finally do get through. My recommendation is they dump the whole system and get some employees that actually care about the business, customer service and answering calls. I can't very well tell what the selection is because nobody will pick up the damn phone. As far as value, I can't really make a comment on the cost because again, nobody answered the phones.