Below is the note of appreciation I sent to my Loan Processor at Payless Mortgage for their excellent work on my recent mortgage transaction: Hi Donna, I would like to express my heart-felt gratitude for your support and assistance with my loan. I deeply appreciate your professionalism and steadfast support. Your bright and cheery spirit made what could have been a much more stressful situation less so for me. Thank you very much. Best regards, B.A read more

I dealt with this brokerage firm for the purchase of my first house in Jan 2015: Closing went ok, there was a set back with the closing date which in turn aggravated the sellers when we were finally able to sit down and sign the papers. A year later, I needed to replace the HVAC unit in that same home - I called the same broker that helped me purchase the house (which I am seeing was a HUGE mistake) and again, everything was good until the appraisal came through completely erroneous and challenges had to be entered against their report. After listening to this broker regarding the status of this refi, I signed the contracts to have the HVAC installed. Needless to say, after the challenges were entered and the contracts were singed, she did not return any of my phone calls or emails, leaving me to cover the cost of the HVAC unit from my own pocket. This company is NOT LOYAL and VERY UNPROFESSIONAL...DO NOT USE THEM!!! STAY AWAY. I have talked to others who have used this company and broker and they state the same thing as I do and DO NOT RECOMMEND THIS COMPANY TO ANYONE. read more