very pleased with service from initial call to installation of a water heater. Our water heater sprang a leak and our basement was flooded. They arrived in a timely manner, called the water heater company due to being under warranty. they provided excellent customer service. would highly recommend. read more

We had another company come 3 times to no avail. Jim the owner came promptly with 3 other men who got the job done within an hour. Wished we'd call Payless Plumming first. Great work, great guys and great price. Thanks Elaine and Gary read more

Incredible service! Contacted them and they were there the next day. Hardest working and efficient crew we have ever experienced. Very pleasant and easy to talk to and answered all our questions easily. Were willing to work with us on not damaging or removing trees and/or our sidewalk, and took extra steps to prevent damage to our yard. And even though the job took longer than, we're sure, they anticipated....they stuck with our quoted estimate. We highly recommend this plumbing service! read more

Horribly rude owner! When I asked a question about the unnecessarily complex tub/shower faucets he insulted me, then cussed me out. Refused to guarantee the work, accusing me of sabatoging the installation. Way overpriced. Do not call these people! Zero stars, had to press 1 to register the review. read more

Posting for my mother...she was very please; her response is below. "Very satisfies with how quickly he got back with me and set up an appointment. I had sewage backing up in the upstairs shower causing a leak in the ceiling. Assessment, action, and clean up was very professional. Did not have to deal with any bull crap. He is a straight shooter which I like. Pricing was affordable. He'll be coming back in spring to do some additional work for me and also at my other property. Thank you Payless!" Marion H. read more

They were very late showing up then charged way more than originally quoted. Stay away

I've tried to hire them several times, but they never return my phone calls. They have a good reputation. I guess they have all the work they want. read more

Payless quoted a great price to re-do our plumbing, then did the job quickly and well. However, they failed to give us a receipt, even after us calling the boss several times to try and get it. We needed the receipt for our case with our insurance company. Yet, well over a month later, we still don't have it to prove we fixed our plumbing. Bottom line: These guys work quick and do a good job but you might want to go elsewhere if you actually need a receipt for your records. Their workers don't carry receipt books with them, while everyone else we've worked with does. Something to consider. Or you could state upfront that you won't pay without a receipt. I wish we had, to avoid the delay with our case. I know I'll certainly remember this inconvenience going forward... read more