Great experience with whistler towing - quick, kind, and reasonable price. We made a silly move…read moreinto a forest service road and got stuck in snow but they got us out quickly and with compassion!

Came back at 5 pm on Saturday to a flat tire after a long hike up Whistler. The automotive shops…read morewere closing for the day and weren't open again until Monday morning. We called Whistler Towing so we could have them put the "donut" spare tire on our car and we could get to our place in Squamish. When Matthew arrived, he quickly determined the cause of the flat and suggested a patch rather than us driving on a donut all the way to Squamish. We were beyond relieved! We really appreciated Matthew's quick thinking and honest service, especially when he probably just wanted to finish up for the day and grab a beer! Thanks again for all your help!

I've owned cars for 24 years, and in that time, I've worked with my fair share of mechanics--but…read morenone have come close to the level of care, professionalism, and genuine customer service I've experienced at Barney's Automotive, especially from Owen. From the very first visit, I was struck by how personal the experience was. Owen greeted me by name, took the time to listen, and made me feel like more than just another service ticket. That personal touch means so much--especially in an industry where it's easy to feel like you're being rushed in and out. What truly sets them apart is their unmatched customer service. Even when I've needed last-minute help, they've always gone out of their way to fit me in. You can tell they genuinely care about their customers and their safety. Owen is also incredibly thorough when it comes to explaining what needs to be done. There's never any pressure, just honest recommendations and clear communication. Whether it's routine maintenance or unexpected repairs, I always leave feeling confident that my car--and my time--were respected. Barney's isn't just a great shop. It's a rare gem in the automotive world. After two decades of car ownership, I can honestly say this is the best experience I've ever had with any mechanic. If you're looking for a trustworthy, knowledgeable, and truly customer-first place, this is it.

At the end of a day of skiing, I discovered I had a flat tire. I had to drive back to Vancouver…read morethe next day and didn't want to drive that distance on my space saver spare. A friend took me and the tire to Barney's at 5 pm and they told me they would repair the tire first thing in the morning. At 9:30 am, I received a text saying the tire was "good to go". I drove to the shop where they installed the tire and I was able to drive back to the city. Thanks guys, Clark W

Can't say enough about this shop! Without a scheduled appointment they inspected my Mazda SUV and…read morefixed the brake problem by next day! Excellent price too. Definitely know where our BC wheels are bring maintained going forward!

This shop squeezed me in to their busy schedule and helped me out immensely this weekend. I am very…read moreappreciative of their assistance, especially Angela, who was amazing.

I am not a "car person". I see the car as taking me from here to there, and I am lack serious…read moreinterest in anything other than the Bluetooth, but I have been happy with this garage. It was recommended to me by soneone I know in town, so it has a good local reputation. I have used it twice, on to get my snow tires off and once to install my Thule bike rack, and they were very reasonably priced. The owner also told me that it was possible to get a two inch hitch on my car, which the Ford dealer in Squamish said could not be done. So, at least, in the future if I ever do need a four bike rack, I know I can upsize it. It can be a bit hard to park, but other than that, it seemed like a very good place to bring the car to me.

Avoid this shop. At…read morefirst all seemed well as Rob helped us get a quick repair to our vehicle while on a ski trip in Whistler. Unfortunately, they installed the wrong part on my car (windshield wiper motor) that wasn't a direct fit to my vehicle and was not able to calibrate and kept popping up halfway up the windshield. The issue was obvious the moment I picked it up. Unfortunately we had to leave for our 5 hour drive home and couldn't stick around Whistler area for him to fix the mistake. The owner acknowledged it and refunded labor--but then failed to follow through on the rest. We agreed on a clear resolution: I'd get it fixed back home and return the incorrect part, and he'd reimburse me for the part (1st half before I shipped the part back and second half after he received it) for ~$445 CAD. I did exactly that--paid for the repair, shipped the part back internationally (cost me about $90 CAD in shipping), sent tracking, and followed up. He never paid a cent of what he agreed to for the cost and return of the bad part. Instead, he stopped responding entirely despite me calling 30+ times over the course of multiple weeks, leaving multiple voicemails and sending email. One time he answered the phone, said "hi this is Rob," and the second he realized it was me, he hung up. After that--no responses to calls or emails. He also refused delivery of the returned part at customs (leaving it abandoned in transit), which shows exactly how seriously he takes honoring his word. This wasn't just a mistake. It was a clear agreement to fix it, followed by complete avoidance and no follow-through. If something goes wrong here, don't expect them to stand behind their work. Finding mechanics whom you can trust can be difficult, fortunately, your search can be a little bit faster as you can scratch this one off the list.

At the end of September, I had my winter tuneup as well as install my snow tires, on rims. I had my…read morerear brakes done as well. The service was done promptly, ready at the end of the day. While I gasped at the cost of the parts, the labour portion was most reasonable.

ALL CUSTOMERS READ THE FOLLOWING EMAIL:…read more The following email was sent on October 26, 2021, and there was no reply from SMD Auto. Dear SMD Auto, On July 27th, 2021, I booked in a pre-purchase inspection on a GMC Sierra 1500. The only concerns listed on the report were a broken oil pressure gauge and no tread on the rear tires. Your mechanics gave us confidence that the vehicle was in good working order for our cross-Canada road trip and I went ahead with the purchase. A few weeks after taking ownership of the vehicle, we noticed that the brakes would occasionally shudder or make a grinding/scraping noise when braking. We ignored it for the meantime. On August 31st, 2021, just outside of Thunder Bay, Ontario, the brake pedal dropped almost to the floor while driving, and the 'Service Brake System' message was displayed on the dash. There was no braking material left in the rear drums and the wheel cylinder ruptured. This left us in need of a full rear brake replacement - drums, wheel cylinders, shoes, and a new master cylinder, which set us back just over $1100. On the SMD inspection report it says that brakes, pads, shoes, and drums were inspected as part of the pre-purchase inspection. The brake lines were also identified as badly rusted. I'm not sure how such a severe safety issue could pass through your rigorous pre-purchase inspection report checklist, raising concerns about the thoroughness of your pre-purchase inspections on other vehicles. The tech who performed the inspection was Jens Steinebrunner and the service advisor was Shanice Smith. We paid $119.56 for the service. I look forward to hearing back from you, Kieran Clark

Dispatchers are polite and helpful. Drivers are courteous and friendly any time of the day or night…read moreat Wally's Towing in Chilliwack

I called Wally's towing on a Monday morning early. They were there within 25 minutes up on Rider…read moreLake in the Hills. Curtis did an excellent job hooking up the truck and telling me what's going on. Very helpful and informative. Great guy good service.