Absolute terrible customer service! Criminally overpriced RIP OFF for simple taxes. Dont trust them…read morefor anything, ever!

I have been working with Shane and Edie down at Desert Edge Tax and Accounting for a year now and…read morethey have turned what was a mess of a accounting system into an absolute great system! They have taught me about payroll,quick books,and so much more! When walking into their office the customer service starts there with Brooke,she is always so friendly and greets me every time. When Edie is unavailable Brooke makes sure she gets a message to her that either I stopped in or I called and I get a call back at her earliest convenience,which is in 24 hours. They have done our taxes for the business I work for and also my personal taxes and I have referred many more people to them and always hear the same great things and am thanked for doing so. This company has shown extraordinary service and their level of expertise is beyond words from Accounting,quick books and quick books training,payroll,taxes even has taught me some exel.;) I would highly recommend this company for all your accounting needs and much more.

Horrible service been going here for 10 years dave was good always charged me $435 to do my tax…read morereturn he retired this year they raised their price on me to $635 no notice??? I am done with these crooks!!! I am sure there are better and more honest accountants in arizona

I followed my old CPA to this new office and had a good experience. Easy appointments, no wait…read moretime, and all my documents were in order.

I am very happy with my first visit to Sun Income tax services. I will be their client for a long…read moretime. My accountant explained exactly how we will proceed. I feel very confident with them.

Not only will they not prepare you for your taxes, but…read morethey'll continue to charge monthly fees to you even after terminating services. I was paying them monthly to do my accounting and help me prepare for taxes quarterly and twice! Twice, they blindsided me with what I owed and then made me feel like I should've known...no, that's why I hire you on a monthly basis- to have you be the expert to strategize with me on what I'll owe instead of surprising me every year.

We brought our taxes here to get done. It was easy peasy. We went in. Told them what we had going…read moreon. That took about 15 minutes. Gave them all our stuff and 1.5 weeks later we had our return. They mailed us our stuff back and that was it. Taxes 2020 on the books. We will go back there next year.

For years I've been using Jim and his team. I'm a really low maintenance client. I carefully keep…read moreand organize all of my tax stuff (receipts, forms, etc) and then once a year deliver them to his office. The only time I really ever talk with him or his team is when he calls after completing my taxes to let me know what the outcome is. He's been friendly and and enjoyable to talk with on the few occasions we've talked. He's done a good job, though I've never had a CPA before so I base that only on the fact that my return is better than when I did it myself using Turbo Tax. I have noticed that my costs for his services have gone up several hundred dollars over the past few years but I understand there's a price to pay for good service so I've never complained about paying $700+ each time. This year (2011) for the first time in the 4 or 5 year history of using Capital Accounting's services I needed Jim's team to go above and beyond and file my taxes immediately. I sat with him during the first week of February and personally explained that I was at risk of losing my entire return ($8K) if he didnt file so that I received the return prior to the end of the month. I was very detailed in my explanation and he explained that the IRS needed to update some files that would not be available until Feb 14th but that he would file my returns on the very next day (Feb 15th). Since that was the best that could be done, I agreed, thanked him and shared my appreciation. On Feb 15th (Tues) I called his office to ensure he had everything he needed to file and to verify that it would be done that day. I left a message with a woman who answered the phone. She assured me they had everything and would call immediately if not. I heard nothing from them so I called back on Friday (18th) just to make sure. To my disappointment, I recieved a call from Jim later that day asking me to remind him why I needed them filed on the 15th. My heart sank. I couldnt believe my ears. He hadn't filed my taxes, they were just going out on the 18th and I wasnt going to receive the return until March. All of it lost. Every single penny of that $8k is lost. This is no way to treat customers on the ONE occassion when they ask you to do a little more than usual. The cost to use Capital Accounting's services to file my taxes? Over $8K, plus I imagine he'll even submit an invoice for his time. Talk about a disaster.

Dont bother calling they are not accepting new customers unless you know a current customer. Sound…read morelike a good place.

Did a quick search on Yelp to find a professional CPA. Heidenreich & Heidenreich was the first…read moreopportunity/choice. Great!! I called and was not able to get through, but I was able to send an e-mail and received a quick and prompt response that they are not taking on new clients. Bummer, I was hoping with such a high rating they would be able to squeeze us in. No worries. However, I did think it was important to make a post so others don't do the same thing.