Biggest complaint with Paylocity is their refusal to have our designated account representative provide us with implementation assistance when we want to utilize a module of Paylocity that we already have available to us. For instance, we have "Action Forms" already available to us. However, we requested assistance in putting this feature into action. We specifically asked if our account manager could offer us implementation assistance and we were told no. This has been the case with every module that we've tried to implement. We are left to figure it out ourselves, and always directed to their library of resources instead of the personalized assistance that would make the process much more efficient and helpful. What good is having an assigned account rep? When we call for support, we get a random person that helps us. I am not sure we've ever gotten through to our account rep for direct assistance. Their overall service to their clients is disappointing. read more

Paylocity has terrible customer service. The Paylocity portal is also unintuitive and overly complex. Their handling of my FSA funds is atrocious. read more

This company is incredibly frustrating and unreliable. Due to their mistake, I lost $800 from my childcare FSA last year. Customer support is almost impossible to reach--you can spend hours on hold just trying to speak with someone. They block FSA accounts without explanation and show no urgency in helping customers. I uploaded multiple itemized receipts and valid documentation, yet everything was rejected without clear reasoning. They essentially lock your money until you lose it. I will be raising this issue with my company's HR and strongly advise others to stay away. I have worked at three different companies and have never experienced anything like this. read more

I really like the platform itself and ease of use. The implementation process and getting a response on anything is excruciating which is the entire reason we switched from our previous provider. The usual upfront promises until the money is already exchanged. read more

I had a problem. My payroll did not go through. Nobody from Paylocity would speak to me. My company fronted me the money, but I lost money because they had to eat the fees and so did I I don't have any idea who to talk to you about getting a new health savings account card overall, I can't seem to communicate with them in any way and I'm really dissatisfied with them read more

Our experience with Paylocity has been largely impacted by persistent issues with their wire team. On multiple occasions, wires have been processed at the last possible moment, often after funds have already left our accounts, creating unnecessary financial exposure. The team has made repeated transactional errors, which required immediate intervention to prevent payroll delays and employee impact. Communication from the wire team is consistently reactive rather than proactive. Updates are rarely provided without repeated follow-ups, and escalation paths are unclear or unresponsive. Leadership accessibility is limited, leaving critical issues unresolved for longer than is acceptable in a payroll environment. These recurring issues place an undue administrative burden on our organization, forcing internal staff to verify every transaction and maintain oversight to prevent errors or delays. While Paylocity's platform offers functionality, the wire team's lack of reliability, accountability, and procedural rigor significantly undermines overall service quality. Organizations should be prepared to actively monitor and manage every aspect of wire processing to mitigate risk. read more

The entire system feels designed around numbers, ticket closures, and metrics rather than actually helping clients or developing employees. As long as you can navigate the HR portal, give a quick answer, and close tickets fast enough to hit goals, you are considered "successful." Taking extra time to truly investigate issues or get to the root cause often feels discouraged because it hurts productivity metrics. Training quality depends entirely on the instructor you get. Some trainers genuinely care and put in effort to teach people properly, while others rush through material at an unrealistic pace just to get through it. The frustrating part is that the company seems to value both exactly the same, regardless of the quality of training employees receive. The environment can feel very production-driven, where employees are expected to constantly perform under pressure while being measured on numbers above all else. There is heavy emphasis on metrics, constant monitoring, and meeting goals, which can make the workplace feel exhausting and impersonal over time. Paylocity has good people and strong potential as a company, but the hiring, training, and termination processes need major improvement. Too often it feels like employees are treated as replaceable resources instead of people being set up for long-term success. read more

Forgets my password. Doesn't allow me to reset my password. I have no f---ing idea why anyone would willingly use this payroll service.

This is a HORRIBLE Payroll/HR solution. Their systems are buggy and they never answer the phone. I have been on hold for hours every time I try to reach them. Their FSA interface is horrendous. Claims and receipts disappear, claims are constantly rejected requiring getting receipts multiple times until they meet their criteria and claims are denied with no explanation whatsoever. To find out, you have to call and wait on hold for hours. And, there is no way to reach anyone except by calling one phone number. I will never work for anyone who uses them again. read more

A horrific company that kept me on hold for 90 minutes (which, per other reviews, is actually pretty short) and then treated me terribly. I needed to create a new user name and PW to access my HSA and pay myself for some medical bills after I got let go from my company. I was running out of time to do that. The woman on the other end was condescending and unhelpful. I'm happy to be moving on from Paylocity for this and a lot of other reasons. read more

Horrible service . Fastest they've ever answered their phone is 2 1/2 hours. They constantly decline medical purchases even with the detailed receipts - often claiming the receipt is overdue or never received despite it showing as an attachment to the expense. They make you repay charges and then a month later send you the same charges to be repaid again (double billing). For years they have been deleting my unused vacation days at the end of the year, despite that being illegal in Colorado. I had our HR force them to give me back last few years lost days. They are a pathetic company and I'd avoid them at all costs. I spend far more time getting them to correct their mistakes and do their jobs at all than it is worth to have them for anything. read more

Bad customer service. Recently switched over and have had trouble understanding how they set up our payroll items and very hard to get someone on the phone that knows that they are talking about. Has potential but so far promises have not been kept and its not getting better at this point. read more

Complete dog$hit. Takes weeks to get anything through, FSA support is non-existent, randomly hangs when trying to upload receipts, and they'd be further ahead just firing their customer support staff (it'd be an improvement). Has a 3/10 usability score when it comes to its interface, but if you're trying to do anything other than look up your last paystub it's worthless. read more

Would like to have the option to give ZERO stars. This company doesn't assist the end user! Good luck on getting someone from Paylocity to show you how to navigate their product. If you are an employer you BEST take your money elsewhere or create a job opportunity for your new employee to just deal with Paylocity on an hourly basis. See attached screenshot of the bot from Paylocity who refuses to assist the end user! read more

Paylocity - A snap shot of my conversation with the bot working for Paylocity, refusing to help the end user. - Payroll Services Near Me - Schaumburg, Illinois

The worst thing my company could have did is went to paylocity but it happens when they're cheap. I used to receive early direct deposit with ADP but with paylocity they block it by offering on demand availability. I don't want to get money all throughout the week allow me to get my direct deposit a couple days early and I'm fine. I used to have my bills scheduled to come out at the same time with no worries with ADP but with paylocity I had to push everything up. They are terrible! read more

This solution is absolute garbage. Everything is hidden, the interface is confusing and incredibly difficult to interface with. Their process takes 2-3 times longer and requires several extra steps to complete a task that could have been completed faster and easier with pen and paper. I would highly recommend researching ANY other solution for your needs. Paylocity is by far the worst out there. read more

Some really wonderful and talented workers at Paylocity. Unfortunately, you're only as strong as your weakest link and Paylocity has some weak links. Long-story short, the switch over from Paycor to Paylocity was horrible. So much so that our W-2s are wrong and need correcting. Working with Paylocity to get them corrected was a nightmare. I have had to eventually just commit to doing them myself - or trying. My experience with Paylocity has been a big negative. I would look elsewhere if I were you. Payroll is too important to entrust to them. read more

Worst site to rest the password. If I can remember answers to my secret questions, I can easily remember the password. Only idiots can design this type of reset method to reset the password by answering secret questions. read more

Fees are ridiculous and I know from experience I could do payroll for a fraction of what they charge

Avoid at all cost. No humans to ever talk to. The FSA claim process is HORRIBLE. I can't get my claims processed. I guess I'm tryinh to steal my own money. I can't get a human to look at is. AVOID THIS COMPANY. read more

What a mistake! Change from ADP to Paylocity! We are saving money, but the volume of mistakes! Customer service.. NONE!! Mistakes after mistake with the mapping, the W-2 the 1095 C. It is horrible. read more

Switched to Paylocity after using Paycom for 11 years. Pros - somewhat easy to use. User friendly. Cons: Zero - I mean - ZERO customer service. They absolutely do not support their product after implementation. If you need assistance they drop the ball EVERY SINGLE TIME. It's a joke actually. Their philosophy is clearly - figure it out yourself. You just cannot get support for issues. Terrible custom reports and support for those reports. Seriously - reconsider payroll providers when switching. It is a HUGE task to switch providers and we agreed to a two year term. Changing providers is a daunting task and they know it. They assist you during the implementation process but are literally gone when you have support requests and need assistance. Think twice because if you are a company that requires some special features you are ON YOUR OWN. Horrible~ read more

**STAY AWAY!!!!!** It took me over 8 months to finally write this review, and the only reason I'm doing it now is to hopefully save another company from making the same mistake we did. Paylocity is by far the WORST payroll company I've ever dealt with. From day one, it was nothing but problems and frustration. Their customer service is beyond terrible -- agents are untrained, unhelpful, and consistently refuse to take accountability. The implementation process was an absolute nightmare, dragging out for nearly 4 months with endless "weekly meetings" where they never had answers and always tried to push the blame back on us. Once we were finally onboarded, every single payroll cycle came with issues. I dreaded processing payroll because there was always a problem with their system. But it didn't stop there. When we left Paylocity in December, they mishandled our tax filings. Their incompetence caused late submissions to the IRS, resulting in penalties and notices being mailed to us. Today was the last straw. I called to request critical forms and W-2s, only to be met with more unprofessionalism. The customer service rep refused to help me simply because I no longer had a client ID (of course not, since we left their service!). After repeatedly begging him to at least send part of what I urgently needed, he finally did -- but refused to send the rest, claiming he "would email it." He never did. Instead, he told me I'd need to log in and get them myself... I asked for assistance and he sent instructions because you're expected to troubleshoot your own issues!!! This company is absolutely unreliable, careless, and a complete liability to any business. If you value your time, sanity, and most importantly your taxes, stay away from Paylocity. read more

After implementation, you will have zero support. You will be assigned an account manager who you will never talk to. It takes days sometimes weeks to get a response. Rarely, will they provide the solution. I've had to figture everything out on my own. If you are a small business and thinking of switching....DON'T! read more

This is the worst HCM / HR platform I have used in my entire life. They keep sending threating letters to me demanding information from me on my FSA spending that they ALREADY HAVE ACCESS TO IN THE FIRST PLACE and the reps -- who take week(s) to reply -- are unaccommodating and rude. read more

Would give 0 stars. They have been the absolute worst payroll company i have ever used. They messed my payroll taxes all up the left me high and dry when quarterly were due. They are the worst with asking for a supervisor it's obvious no one's cares because you will sit on hold for hours with no recouse. They can't seem to pay my employees with direct deposit the money gets taken from my account then they say oh it's on the banks end and it's not. Do yourself a huge favor and save time and money with ADP. They are little more but no problems with my other companies ever. So much for giving Paylocity a shot they are nothing but a joke! read more

Horrible service! We closed our account with Paylocity in February of 2022 and changed to ADP. We received a collection notice. Why? They continued to bill us in 2023 after the account was closed a year prior. This was resolved by PAYLOCITY after 14 hours of my time. I wake up this morning with another collection notice from CCC in NY representing PAYLOCITY same collection company as before. They are billing us for work they said they have done in 2025 SERILOUSLY WTH! We closed our account in 2022! Today 2 more hours getting supervisors contact information for both parties. Keep your e-mails for proof when you take them to court for your loss time. Its time they pay for my time! read more

Cobra Customer Service may very well be right up there with Verizon's Customer Service. I have spent three days and a total of 4.75hrs trying to determine why Paylocity has billed me for COBRA insurance yet my insurance company tells my plan has been deactivated. I have been on the phone with a hierarchical series of entry level customer rep, their supervisor, their manager who proceeded to tell me he represents only the consumer side of the house, not the employer side of the house. Yet, they have my money? You've got to be kidding me. Guess what? I'm still on hold. 0 out of 10. Their response is entirely unacceptable. read more

Under no circumstances, should anyone hire Paylocity as their payroll company. This failure of an organization did not submit quarterly taxes for our small business for two years, then proceeded to blame us for not putting in the correct tax codes and to top it off will be charging us over $10,000 for resubmission. They are an embarrassment And an absolute despicable organization. Do yourself a all of your friends who need a payroll service to avoid Paylocity at all costs. Date of experience: November 19, 2024 read more

BC of a glitch/bug in their system, I couldn't fill out the 'Withholding Form Wizard' and I did not get the job. I spend numerous hours to fill out forms and then that. I tried my phone, my laptop, another computer, different browsers. ALSO IF YOU ARE NOT A CLIENT AND JUST AN EMPLOYEE YOU CANNOT CALL THEM FOR SUPPORT. In another job situation I couldn't clock in and out, bc of working a nightshift job, also couldn't add meetings etc. VERY USER UNFRIENDLY APP! I CANNOT RECOMMEND PAYLOCITY! read more

As an employer who uses Paylocity for payroll, every time something goes wrong, which is often, we get bad instructions to correct the issue. The majority of the time we get someone new who isn't properly trained. There are 500+ different departments and none of them communicate with each other. Further complicating the matter, we never have a qualified dedicated rep assigned to us so you never get consistent service. Even if we attempt to work with a supervisor, when we email them, 90% of the time we get an auto-response saying they're away at training programs. We have 5 companies, don't you think we'd have a qualified dedicated rep? Avoid this company at all costs. read more

horrible customer service I was on hold with them for an hour and to talk about my fsa benefits and the person hung up on me. horrible experience. read more

Confusing and opaque platform with horrible customer service. I wish my employer didn't use them.

The system is great, but the customer service is horrible, you call and get a different person everytime, the response time is horrible. Paylocity never wants to correct errors they make and always put it back on the client. If you ok with sub par customer service, use the software otherwise, run the other direction. read more

leadership is out for themselves and doesnt have their employees backs. It's very obvious when you are on a call with them and then a leader gets involved. read more

Payroll is too complicated to run. Reports are time consuming. Customer service is of no help. Would NOT recommend if you are trying to save time. read more

Their customer service is terrible. They send you instructions and you're expected to troubleshoot your own issues. You rarely get the same agent, typically someone different which creates gaps in communication and the need to repeat the same issue multiple times. very displeased with the service. At times I regret changing HRIS providers. read more

Terrible experience. If they were on fire and I had water, I'd be drinking it. We wanted to use them for payroll as, on paper, it appeared like we'd be saving a considerable amount of money from our previous provider. We were sorely mistaken. They have cost us a ton of money in administrative fees dealing with the massive snowballing tax prep problems that they've created for us. It's astounding to me that they're still in business. I wouldn't even wish their "service" on Satan himself. read more

For being a "payroll service", I give them an F- . There are NO excuses for not having employees payroll done on time. Avoid PayLOSSity at all costs. read more

I'm currently a customer and am very disappointed with the service. The company is so soloed that none of the customer service agents actually have agency to do anything. Strongly suggest avoiding this company. read more