DO NOT FALL FOR THIS SCAM OF A DEALERSHIP!! I gave a huge downpayment for a truck that broke down…read morenot even a week after i purchased it. Yes I understand it is a used car but that had to have been a prior issue to me buying it. Which means I am entitled to my down payment back. After assuring me they could fix the issue there and picking it up a day later...yes a day later. The issue happened a day later AGAIN!!! Needless to say I am beyond disappointed about this dealership. I do not even think those "mechanics" they have there are even certified or maybe they are certified in being sneaky and breaking things so that you have to go back and back. I would have been better off going to Boggus Ford then this crap of a business.

Once again, AWESOME JOB Cardenas Mazda team for making sure my Mazda 3 is ready for a 1700 mile…read moreroad trip! I will be moving to my new home soon. Because of your amazing service, I am a super happy and spoiled Mazda owner. I sure am going to miss you all! Andy Hagan, you are absolutely the best at making sure your entire team's priority is to always be courteous and perform a job well done! And for extra sprinkles, you guys washed my car! She looks great! Thank you!!!!!

I recently purchased my first car from Sames and I could not have had a better experience with the…read morehelp of Carlos and Stephanie. From the get go, Carlos made it very clear that transparency was his #1 priority and delivered it every step of the way. He was eager to help and made the whole process feel so relaxed. When I initially didn't find any cars that fit my preference, Carlos offered to bring in some from other locations that did, without any pressure to commit. What really impressed me was how much he advocated for me, coordinating with his team to work out the best deals like securing a lower car note and pushing for a zero down payment. He was even able to find affordable insurance for me! On top of that, he was super responsive, keeping me updated and addressed any concerns I had. You were really able to see how much he cares about his clients. He definitely made the entire experience feel like I had a friend helping out rather than just a salesman. And to complete my dream team, Carlos introduced me to Stephanie in finance. She was an absolute gem. She broke everything down so clearly, from understanding the pricing, payments, and optional coverage. Considering all of that was unfamiliar territory, she did a great job at making sure I never got lost in the process. She was extremely considerate when it came to finding me coverage that still fit within my budget. On top of that she shared a few tips that would help in the long run. All her help was a huge weight off my shoulders. I'm really grateful she was able to help me secure that safety net without stretching my wallet too thin. Between Carlos and Stephanie, I couldn't have asked for a better team to work with. So whether you're also a first time buyer or just looking for a great deal, these are the people you want by your side. I've already recommended them to several friends and will continue to do so. They truly made this experience stress free and memorable. A big thank you again to both of them! :)

I recently bought a truck at this dealership. They advertise one price then at financing come out…read morewith an additional $2000 for some protection plan which is total BS. The manager says he has no choice but to include it. I negotiate it down to $900 and then when I actually try and use the protection plan they literally do nothing to the truck. They covered up some scratches on the paint but at the first carwash the scratches come right back out. The plans they sell are garbage and they know it. I do not recommend this dealership at all!

This was the first time I came to Charlie Clark and it was a great experience!…read more We literally drove in and someone was already waiting at the front. Cesar Flores helped me out with everything I need and made it SO EASY to find a vehicle quick and easy and with the budget I was asking for. I went not thinking I'd be able to trade in my vehicle and I ended up leaving with a brand new one that was washed and fill up with gas! I even had my car parked behind a sign that said my name on it! How awesome! If you want a good deal, this really is the place to go. I used to go to Bert Ogden. Never again!

Inside of the Harlingen Service center there is a Nissan Customer Promise poster where one of the…read morestatements shows "We will respect your time." Our June 2026 experience definetly did not honor this promise. We dropped off our vehicle Friday, June 12 and didn't receive it until Thursday, June 25. Almost two weeks! Did they advise us it was going to take this long? Absolutely not. We had to hound them for updates because allegedly the "cell carriers block their calls and texts," as per Isaias M. The only text we got from this service center was on Friday, June 12 when we dropped off the vehicle. The text confirmed the service appointment. After that text, we recieved one phone call on June 15 to tell us the parts were arriving that Tuesday/Wednesday. Radio silence until we physically went in on June 20th. Rudy C. told us our vehicle would be ready on Monday, June 22nd. We went in that Monday afternoon to find out why they hadn't called us. Isaias was attending to another customer on the phone while we waited for him to be available. One of the other techs asked if we had been helped while the "managers" in black did not bother asking how they could assist. What happend to the "we will respect your time?" The conversation with Isaias and Matthew S. was frustrating and unbelievable. Instead of apologizing or accepting blame that they dropped the ball, they went on about how the weather delayed parts, how they have other service tickets to attend to, "first one in, first one out," how they couldn't offer us a rental because someone had to pay for it, and how the last rep that touched our vehicle no longer works there. Mind you, we found out the serivce manager's name after because he didn't even introduce himself or have a name tag. They could've helped ease this experience by offering us a courtesy tank of gas, a car detail, or a car wash or something. We had to ask for that. Guess what though? The answer was "Let me ask the manager." Isaias even told us that they couldn't wash our car because "their water connection was damaged." When we finally got the text to pick up the car, Isaias was not the one to check us out. Still no apology or sympathy for our experience. This exeperience didn't end there. We had to call back to find out where our lanyard was because apparantly they remove them. A simple heads up would've been nice. If we could give zero stars we would as our time was definetly not respected.

I had two deferred down payments to complete the total after paying $1500 day of. the $500 first…read morepymt was due 9/1 closed so on 9/3 I'm told I have to pay it by 5. I work school and live in Edinburg and told her give me til 6 at least and nope they sent repo out for my car. I havent even had it one month. the manager Jennifer is rude based all her clients on one person in the past who didnt pay and pretty much said I'll be late always. she talked over me and no paperwork signed says repo $200 2 days late on the payment but she only accepts them til 5 what if I work til 6 they will repo it? on top xm antenna needs replacing and volume knob doesn't work and they won't fix that

bought a pickup with 3 spacers and drilled in wheels to reveal only about 1/2in of thread for the…read morelug nuts to hold everything in place very unsafe