our AC went out so I called Payne Heating and Air. They were able to send a technician out (Brice) and he had the AC back up and running within an hour of my first call. I am very appreciative and impressed with the work and timeliness. I would definitely recommend this company. Thank you so much. read more

Excellent service! Payne's Heating & Air was able to pinpoint the problem and give explanations on why our unit was having problems. He had the part we needed the very next day and was prompt with service! Will definitely recommend and always call back if we ever need help again. Very knowledgeable and personable. read more

Heat quit working due to a programming issue in the thermostat. Mr. Payne was here within a couple hours. Made a few checks and determined what the issue was. He didn't try to sell me new parts or give me a bunch of bull on what was wrong. Very profession and extremely nice. Will definitely call his company agin if needed read more

I had company driving south from Michigan to spend Memorial week with my wife and me. Our upstairs unit which cools the upstairs bedrooms went out at the worst possible time. It was 14 years old and it's life expectancy was over. I called Paynes HVAC and they came out that day. Harold, the owner stated he would get it ordered and replaced by the day our company would arrive. He was able to keep that promise and no one had to sleep without AC. He was very professional and very conscientious to make the replacements to manufacturer's standards. Harold and son were very personable and answered all questions and concerns knowledgeably and patiently. I definitely recommend them and would call on them again should I need HVAC service in the future. read more

Wonderful company! Loacaly owned and operated, no nonsense HVAC repair. I called because my heat wouldn't come on. He asked a few questions over the phone to try and fix the problem with no luck. He said that he would be right out. True to his word only a couple of hours later, he was at the back of the house before he even saw the HVAC unit he heard part of the problem. In just a few minutes I had heat. But he doesn't stop there "as most would have" he checked other components to make sure everything was as it should be. Outstanding service! There is no other company that comes close to the quality they provide. My HVAC unit is approximately 20 years old and on barrowed time ,yet he didn't try to upsale me or play the you need new parts game. read more

Harold Payne was recommended by other friends with places on Smith Lake. Mr. Payne has been incredibly responsive each time I have contacted him. A/C repairs were performed the next day when needed. Last Saturday the old A/C unit finally gave out. Once we decided the unit needed replacement, he was very responsive with a quote, then removed and replaced the A/C unit as soon as we needed it. Dealing with Mr. Payne has been a pleasure to deal with and I highly recommend his services to anyone in the area looking for A/C services. read more