I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff the salesman was straightforward about purchasing a new unit and no pressure. read more

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC on a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors. read more

Wilbur's Air Conditioning, Heating & Plumbing - Plumbing Near Me - Birmingham, Alabama

They have provided excellent service. On time and very professional. I have used them on several occasions and I have been 100% satisfied with their work read more

I used the Yelp tool to find plumbing companies that could come out for an emergency. Someone from Wilbur's got right back to me. The gals in the office were super sweet. They were able to get someone out within a few hours. The plumber who came was also very nice. He was able to fix our issue. I would use them again! read more

Wilbur's Air Conditioning, Heating & Plumbing - The water about to come through my ceiling. - Plumbing Near Me - Birmingham, Alabama

Service was unexpectedly needed on a Saturday while we were preparing an early Thanksgiving family dinner. Wilbur's assured us someone would be out later that day (whereas several other companies refused,) Andrew arrived ready to go, quickly determined the issue and was able to unclog the pipes after some time and effort. He also addressed an issue with the dishwasher hook up. He was very experienced and pleasant - he had to deal with all of us in the kitchen trying to prepare our dinner. Highly recommend and if needed will call Wilbur's in the future. read more

Did a great job. Came same day. Reasonable cost. Gave estimate before work done and professional people.

Me and my family couldn't resist writing a review for Justin Humphries today since he gave us a wonderful reminder of why we always call Wilbur's Heating & Plumbing whenever one of our rentals needs work. This morning, I got a call from a tenant who let me know her heat quit working last night and her house was freezing this morning. I was so worried when she told me she didn't have heat because she's a retired woman with some health issues. I called Justin right away. I was hoping we'd get lucky and maybe he could research and provide a quote today, and maybe he might be able to squeeze in some time tomorrow or maybe over the weekend to get everything fixed. Well, he did what he usually does... He exceeded my expectations by figuring out EVERYTHING, and then getting ALL THE WORK DONE the SAME DAY I called! As usual, truly amazing. Justin, I have two more requests for you today: (1) Please provide a training manual that will teach my kids how to run our business as well as you run yours once they're grown up, and (2) Find yourself some rest. :) read more

Cost $647 to put a toilet in that I bought. would never ever call them again. it was not an after hours or weekend job.They will never ever get my business. read more

Buyer Beware!!! They are very, very, expensive! We are a vendor for a property management company so I have a lot of experience to compare. The service fee is reasonable, but wait for the quote for repairs? read more

Our main HVAC unit wasn't cooling like it used to, and we called Wilbur. Even though it wasn't uncomfortably warm and we have a second unit, they sent Michael over within an hour. He diagnosed the problem quickly and gave us options regarding repair (buying a new coil again for this old unit) or replacement of system, which we had been considering due to how noisy it is. On the same day, (a hot day in late June) they were able to get us quotes for repairs and options for purchasing various types of units. Jake explained all the various features, prices, financing etc. Thanks Jake! We have used Wilbur before at two different addresses and they are always fast, dependable, honest, respectful and competitively priced. read more

Wilbur's called us from a plumbing request on Angi's. We have a side yard that is staying wet, and our last two water bills have been $800.00. We didn't know if this was a plumbing issue or a problem with our sprinkler system. The tech came out and dug around a couple of the sprinkler heads, and then told us he'd have to refer us to someone that had a way to locate the leak underground, for an additional $1300. We were then billed $799.00 for a leak detection visit. No leak was detected in the yard, but he found a very small problem in the basement and was going to charge close to 1k additional to fix. So now we're out a large amount of money and nothing has been done to remedy the problem we really need fixed. The technician and other staff we talked with were very professional, but this seems way too much money for basically a service call, since the leak we want fixed was not 'detected.' Lesson learned: ask what is going to be charged for the visit beforehand. read more

The Technician's were very nice and knowledgeable I would definitely recommend them Thank You

Knowledgeable, friendly technician that replaced only what needed to be replaced. He did not try to sell additional parts and services.

My first experience with Wilbur's Air Conditioning, Heating, and Plumbing was excellent. I woke up Saturday morning to a warm house. Called the 24 hour hotline about 5:45, gave info to the operator, and received a call back in less than 10 minutes. She took down my information, told me about the service charge, explained the technician was currently unavailable on another call, and said she would call me when he was on his way. Received a follow up call telling me the technician was on his way. He arrived - very polite, knowledgeable, and explained that he would diagnose the problem and then come back to me with the repair estimate. He came back in about 15 minutes (thankfully my issue was minor), gave me the cost, discussed other services they offered, and then did the repair work. He took the payment, asked if I had any questions, and then left. I highly recommend them and will be calling them again if I have issues. read more

I have the Wilbur's Pink plan. And after looking at the charges on the last few services i had done by this company; I have realized their charges (value) for services are VERY HIGH -- FOR EVEN THE MOST basic and simple services. I will not be renewing my pink plan when it comes due again. I AM 72 years old, and at this point feeling very taken advantage of by this company. read more

Fixed my leaky toilet in about 30 minutes. $400+ later for a missing gasket or flapper or poor installation from the former contractor, never really told me what was wrong in the first place. Bottom line: cheap part and expensive labor. First day, they came out for the diagnostic to find out what was wrong with my toilet. After diagnosing the toilet, they went to my attic and wanted to replace the hot water heater, expansion tank, insulate all the pipes, and fix the toilet...the quote was $10, 429. All of the parts they wanted to replace totalled less than $1500 at HD...profit minimum would be $9k in a few hours. Once again, original problem was to just get my leaky toilet fixed that they diagnosed in less than 5 minutes. Overall, service was good enough, guys were polite and clean. They ended up replacing my entire toilet tank (which was brand new) and told me they were being generous since I was "sour" about the quotes and why they were in my attic. Overall, just felt like I was taken advantage of. Toilet is fixed but would not use again. read more

I have used Wilbur's Techs for multiple projects. Plumbing issues and Furnace issues. They respond quickly and do a good job.

UPDATED REVIEW: I'm upgrading my Wilbur Air Conditioning Heating & Plumbing rating from one star to three stars. The reason is once the owner/service manager got wind of my bad and grossly over-charged service call, he contacted me directly and even came out to my house to take a first-hand look, and after he personally inspected and evaluated the job, and to his credit, he refunded us 68% of the total charge of $624. He also checked our water heater configuration for carbon monoxide leaks, and gave advice on what's considered "out of code" and what's considered "in code". I must say most other companies wouldn't even bother to do a follow-up phone call, much less come out to your house and personally issue a refund. So kudos to Wilbur ACH&P for having very proactive customer service and marketing departments. In case you're wondering why I don't give a rating higher than three stars, well, this bad experience did actually happen. We can't just simply erase from memory the reality of enduring such an outrageous, perplexing, and astonishing experience of how replacing a simple water heater shut-off valve (again, a replacement valve I already had in hand) could cost 624 bucks! Most importantly, however, they did make it right at the end of the day. So I reverse my previous statement review and would indeed recommend Wilbur for your Air Conditioning Heating & Plumbing service needs. read more

We had an issue with our furnace so we called Wilburs and they came out the next day. The techs were very friendly and this is the reason I gave 2 stars. They gave me an astronomical quote ($1500) to fix the issue. We asked for a detailed breakdown of why it was so expensive and they couldn't give us one. My husband even called into the office and they had a manager call back. Even he couldn't give more information. We did end up paying a $59 service charge since we opted not to have the work done. We called another heat/air company out of the area and they came out the next day and fixed the unit for only $500. read more

We've always used Wilbur's for emergencies, but decided to do a service contract with them for some added piece of mind. Brian Fulton came out and was extremely helpful. He was able to diagnose the issue, and had a solution to our problem. Performed the service with his colleague and was finished in less than 30 minutes. Thank you Brian, and Wilbur's for exceptional service and customer service!! read more

Glad to report an excellent experience with two (2) plumbing professionals on yesterday (12-8-2023). Both Jason, and Brittany (lol) ... actually I mean Brady, were professional and courteous from the time they entered my home until the time the job was completed. They moved about fluidly and efficiently. This customer should also note the professional and respectful way these men work as a team. I observed a perfect veteran/mentor type way they performed. This customer felt the total cost to be a bit higher than preferred. But ultimately determined the cost as reasonable when considering the finished product and my comfort level of the services performed. Would recommend this company's plumbing services highly. AD LEGGETTE read more

Updated our gas furnace and AC with a Hepa filtration cabinet. Hats off to Travis and Brewster for accommodation, efficiency and personable service.I would highly recommend Wilbers for plumbing ,heating and cooling. read more

We had a plumbing emergency in the form of a leaking pipe that was creating damage. We call Wilbur's and they set out their technician Dale quickly. He was a true professional. He had the problem solved quickly. He cleaned up after himself and was a pleasure to interact with. I highly recommend Wilbur's and Dale read more

The tech was very professional and prompt in doing the repairs requested. We are very pleased with the service that we received today. We are interested in a whole house filtration system and the tech provided us with several different options along with a quote for us to study over. read more

I had a few issues one was very minor but meant I had lost the use of two sinks, they came out the same day I called, jumped right in and resolved the issues. The price was very reasonable considering the amount of time they spent here! Justin and Spencer were very polite, professional and had everything on the truck they needed, I will ask for them by name next time. I have had a bad experience in the past with a plumbing company and really did not want to call but I cannot say enough nice things about Wilbur's plumbing, just a great experience dealing with their customer service and the plumbers I don't think I would ever call another company. read more

We requested a pre-season A/C check. Several issues found with existing unit and supply line. We were provided various options and quotes for repair and new units. Very pleased with time to explain options and no hard sell that we had to move forward with anything today. Appreciate the knowledgable feedback. Wilbur's is not the cheapest company but they seem to be honest and straightforward. read more

I've been using Wilbur's for both A/C and Plumbing for several years. These guys are the best and I love Wilbur's "Pink Plan"! Every technician I've had was friendly (like they've known you all your life friendly), professional, and experts in their field. They always give you options, at least 3, on whether to repair, different repairing options, and payment options. The technicians also explain things where even I can understand the entire situation. Thanks to Wilbur for hiring such exceptional employees! read more

I feel as if I was overcharged by your company. I kept asking the technicians how much was the disposal, but they never gave me a price for how much the garbage disposal actually was, they only give me a grand total of how much it will be including the labor. I decided to go ahead and have them replace the disposal due to circumstances out of my control. Both technicians were very nice and knowledgeable. So I actually trusted their judgment and did not think any more about it until I ask for a receipt and I was told someone from the office will email the receipt to me. Every company I have done business with has given or emailed me a receipt right then and there. After the technicians left, I decided to go look under my sink to see what was the brand of the garbage disposal. In-sink Erator Badger 5 1/2 HP with 3-year limited warranty. This brand can be purchased at all locations below: Lowes - for $144.00 Home Depot- for $114.11 Walmart- for $94.99 Amazon - for $89.48 Why did they charge us $667.78 for a part that cost under $200 and took only 20 minutes of labor? That's just not right! So you charge me over $500 in labor?? Do you treat all your customers this way or just certain ones?? With much regards read more

Wilbur's has always been there to help me out of dire situations. Like today when the A/C wasn't working and it was 85 in the house. Got it going again in a hurry and didn't charge me. I had let my plan expire but I signed up again immediately. Thank you, Wilbur's, you guys rock! read more

When you have to use a repair service for the first time there's always a concern they will try to over charge or cheat you. Complete opposite with WAC not only did they get back in touch at five in the morning after we discovered our A/C had stop working they sent out a technician on Father's Day first thing in the morning to diagnose and fix the problem. Mr McCloud was very professional and friendly. He diagnose the problem and gave us several options to fix the issue. I can't recommend them enough and will definitely use them in the future. read more

Our AC went out on a very hot weekend. I contacted Wilbur's and the response time was refreshing. They got me scheduled in and repaired my unit efficiently. The HVAC tech (Jacob), was very courteous and was knowledgeable. I highly recommend Wilbur's and will be using them in the future for all of my AC, heating, and plumbing needs! read more

Highly recommend Wilbur's for Plumbing and AC. This was a plumbing call made by Dale who is excellent! Very professional, experienced, & courteous. Called ~20-30 minutes ahead of appointment time to let us know he was on the way. He replaced a bad pressure regulating valve on incoming City Water, adjusted household water pressure, installed a new garbage disposal, re-plumbed piping below sink, unclogged kitchen sink drain line down about 20 feet, fixed another leak in hot water piping in garage . . . . all perfectly done in a timely manner at a reasonable cost with upfront pricing too . . . No Surprises! Well run biz. read more

Awesome service!! Air conditioner install in less than a day. House went from no AC at the morning to a cool 68 degrees by 5:00 pm! We will use them for any future repairs or new products! You can't go wrong picking Wilburs. read more

Everyone was fast and courteous when I gave them a call that my air was running hot in my downstairs. They got we worked in on their schedule the next morning. Todd S. was very thorough with explaining the details on how everything works and had the house cooling again in no time. I would definitely recommend to friends read more

Had an issue with my sewage ejection pump. Wilburs came out and didn't even take it apart and said the pump and basin needed to be replaced. Sent quote for $3600 (5% discount made it $3439). Had second plumber (Git er done Plumbing) come look and he unclogged the pump and got it working in about 30 minutes Charged me $125. Even if the pump had needed to be replaced (which it clearly didn't), $3600 is highway robbery. A brand new pump and basin is less than $600 and there is easy access to the pump in my basement. There was no reason to replace the basin as it was intact and free of flaws. They wanted around $3000 to do an install that I could have done myself in a couple of hours. Avoid at all costs. read more

Very Unsatisfactory Experience. The Technician, Connor, who was extremely pleasant diagnosed and serviced my A/C unit with the description of pump refrigerant into outdoor unit for containment. Install a liquid line filter drier and piston metering device. Properly evacuate the system and release refrigerant being contained in outdoor unit. After two months from servicing, I noticed on June 6th the upstairs A/C unit was leaking a profusion amounts of water, permeating through the ceiling which caused the sheetrock to crack in multiple places. Wilbur's Service Manager, Matthew, came out the next day. He did a great job addressing the mistake of the technician and recognized the technician did not properly clear the line. I call the office on the next day to report a claim to repair my ceiling damages, no one would give me answer. I have called the office repeatedly since June 7th, but they avoided assisting me with this request or given me a direct answer. The response from Helen has been, Mr. Wilbur will call you back. I have been waiting over three weeks. This has been a disastrous experience. I am very dissatisfied with Wilbur's delayed follow up to return my call and resolve this issue. read more

Excellent fast prompt service. Called after hours and a repair had been started within an hour. Complete satisfaction. Greg H.

Absolutely great company to work with. Michael was incredibly responsive throughout the duration of the project. Our experience was fantastic. I Highly Recommend!!!! read more

We set a time frame of 9:00-12:00. The plumber showed up at about 9:05. Unheard of in my world. He was direct and honest. He did efficient work and made great suggestions for the near future. I'm always a little shocked at how much it costs to get a plumber out to do work, but I am happy with the work and professionalism. These folks are worth your phone call. read more

They have charged way too high. Should not have used this company at all. I wish I had read the comments below before choosing Wilbur's.