We were looking for someone to repair a sewer cleanout line that had been damaged and found River…read moreCity. Called and spoke with Chad about issue and made time to come out. They were there right on time and went right to inspecting the problem and within the hour had it all repaired. Great company to work with and they are now in my speed dial for any other problems that might come up. Coming from a trades background I can say that Chad and River City are ones to call if needed because they are up to date on everything and the rates are very reasonable for the work completed. Don't pass them up if you need plumbing work done.

Honest, timely service when I needed it most. No other plumber could answer the call when I needed…read moreit. Got the everything up and running, and even working better than before!

They were very prompt in coming out to my house and finished the work quickly. I'd definitely call…read morethem again with any and all of my plumbing issues

I need to update my review so dissatisfied does not even begin to say it.....Do not use this…read morecompany , water heater went out brand new unit, They say under warranty, came out to fix it 3 times did not get it fixed, i said I would pay for another unit if I have to, since they are not going to replace the bad one... Each time they had to order parts, and did not know when parts were coming in, mean time it was a new unit...So after 3 times and waiting for parts, with no hot water I had to pay for ANOTHER new unit,,,1500.00 again do not use these guys ..........could add alot more but you get the idea

Very professional. Answered all my questions. Did a great job on my bathroom fan. I would recommendread more

Update: After I still had leaking JR sent Joel out today. He found one of the new parts installed…read morewas defective. Joel was extremely knowledgeable & helpful. After the new parts installation he filled the sink with water to create pressure then let it drain. There were no leaks. I'm very impressed with JR Plumbing's prompt response to problems. Update: Kyle came back today to replace the plumbing under my kitchen sink & remove the evil garage disposal. He did a beautiful job. I'm completely happy with his work, timeliness and how pleasant he was. Finding a good plumber can be tough. Finding one that comes in a timely manner can be even harder. I'm in the midst of a major update & renovation of my mid 80's house. When my husband was alive he could do any household repairs & installation. It wasn't his profession. But he was really good at it. Now I have to live in a "Brave New World", Over the years since he died I've used a number of different plumbers, but none that completely met all my needs. Although my kitchen is planned to be the last project I tackle, I had to take care of leaks under the sink that have gotten progressively worse. There will be a 24 hour period when the bathroom vanities are having new countertops, sinks & fixtures installed. My Contractor's plumber will come the next day to connect them. So the kitchen sink will have to be the replacement for the bathroom vanities during that time period. The leaks must be taken care of before then. My Contractor looked under the sink, took pictures and recommended that I use his plumber. He contacted JR Plumbing for me, sending them the pictures and my contact information. I got a call from JR the next day and was put on their schedule for the following day, The company sent a text confirmation with my technician's name & a noon to 4pm window, which suited my schedule well. When the technician Kyle arrived I was impressed by his pleasantness & attire in a JR Plumbing shirt. He examined the area under my kitchen sink & understood what I wanted done. The leaks were in multiple places: the garbage disposal, P trap & the fixture. Since I would be having the sink & fixtures replaced in a few months I didn't want things replaced that I would be replacing again in a few months. I wanted the garage disposal removed & taken to live in a new home, preferably the City of Virginia Beach's Recycling Center. I wanted the P trap replaced and the fixture problem corrected. Kyle's response on the fixture issue made complete sense as I didn't want to replace it at that time. After inspecting he contacted the office & wrote up an estimate, which seemed very reasonable for the work to be completed. After approving the estimate, I was delighted to receive an early next week date for the repair. Kyle completely understood my needs and was an extremely pleasant technician. JR Plumbing is now my plumber of choice.

Do not book this company. I gave them my trust of showing up on time and they failed to do so…read more There was no update and I wasted a work day trying to work with them. Zero customer service whatsover which is already a bad sign.

Due to an emergency leak that was coming through my garage ceiling, I called this company 3 times…read moreon 2 separate days. Apparently no one cared enough to return my call. That's very frustrating and upsetting, especially since this company was recommended to me by someone in my neighborhood, PS. Customer care flat out failed.

Just bought a house in Elizabeth City & needed a small plumbing job done, we called Dickson…read morePlumbing on a Saturday and left a voicemail, I'm writing this review on a THURSDAY and still haven't received a response. So needless to say I won't be calling them again.

"We woke up to a leak from an upstairs toilet that then leaked into ceiling of downstairs'…read morebathroom. Not something you want to find on a Friday morning at 7am. Contacted Roto-Rooter and received a call back right at 8am saying they could have someone here in 30-45 min. Austin showed up and was able to determine what the issue was and make the repair very quickly. He also had someone come out with thermal camera to determine extent of damage to flooring and ceiling and advise on it. We could not be happier with the outstanding care and service that Austin and Robert provided. "

Tried calling during plumbing emergency with old pipes I had. Receptionist lady said they didn't…read moreservice my type of system and hung up with out letting me explain