Very knowledgeable, helpful, prompt, professional. Explains things well and clearly in layman's language. Very pleased with his service

Fantastic experience. My computer went belly up at Christmas. I took it in and had it diagnosed. The repair was going to be less than a new one. After diagnosis, he recommended a solid state drive to replace my current drive. Luckily my father had been doing a great deal of research and concurred with his assessment. He turned it around in a day and a half. I have had it back now for 3 months and it is much faster and still working great! read more

I recently had my Dell laptop serviced by Ed Rossal of PC New Horizons and can't be more pleased. I'd experienced marginal support over the past 30 years with both business and personal computer repairs and wrestled with the decision to simply buy a new laptop or get this one fixed. I was very pleasantly surprised with Ed's expertise, customer service skills and cost. He went so far as to set up instructions on how to keep this computer running efficiently hence to boot. I don't think anyone would find a better value for their computer repair dollar than with Ed...he is definitely the best! I think he should get a bonus star for doing business right!! Thank you Ed. read more

We recently moved to Mount Vernon from Boise, Idaho. My wife's desktop computer had suffered from serious performance issues for months, but we decided to address the issue after our relocation, since we were hoping to find a reliable local computer service. Fortunately, we found Ed Rossal and PC New Horizons. Ed came to our home (right on time) and gave us a preliminary diagnosis, along with his estimate for improving our computer's performance. Part of it involved the purchase of additional RAM, which he ordered on the spot from Crucial. After reviewing the estimate with us, we wrote a check to cover the costs of the additional memory, and Ed took our computer back to his workshop. Within a couple of days we had an email updating us on his progress, and a few days after that we received another email to let us know that he had received the RAM and would install it -- at which point we could pick up our computer or have him deliver it. We chose the former option, since we wanted to see his workshop. We picked up our computer on a Saturday afternoon, at which time Ed went through all the steps he had taken with our computer, as well as the applications he had installed on a trial basis that would allow us to maintain the computer's performance as well as protect it from spyware and malware. We went through a final review of Ed's invoice (which was as detailed as you would want), paid our balance...and enjoyed a cup of Guatemalan coffee with him and his wife. Icing on the cake. Since having our computer back home, we have seen a huge improvement in its performance. Ed recommended the eventual replacement of our hard drive as well, since he detected early signs that it is wearing out. We plan to have him take care of this in the next few months, and will continue to use PC New Horizons not only for servicing our HP desktop, but for my MacBook Pro as well. Ed provided exactly the kind of service you would want and expect from any professional: competence, clarity, timely communication, equitable pricing, and a clear zeal for making the customer's experience not only pleasant, but delightful. I don't easily give out 5-star ratings, but my initial experience with Ed Rossal and PC New Horizons warrants this one. Michael Boss Marketing Associate STRITE design + remodel read more

If you need any computer repair, reach out to these guys first! After dealing with other companies, I can honestly say that PC New Horizons was not only affordable but quick with the repair. Most companies take 2-3 weeks and Ed had my new motherboard installed within hours. He was thorough and provided extra information. Went above and beyond for sure. Thank you PC New Horizons! read more

"Ed Rossal at PC New Horizons is a consummate professional. His technical expertise, diligence in solving the problems with our laptop, sound guidance in providing solution options, and gentle patience with all the questions we asked are exemplary! Once you meet Ed, you will quickly come to understand his unwavering integrity and courtesy. Thank you Ed. You can count us as customers for life!" Henry & Denise read more

I had some mechanical issues with my sony viao. Ed was so professional and kept me posted on the progress of the repair. Great customer service at a reasonable price. read more

Just as a trip began, where I traveled to Mt Vernon, my hometown, for Thanksgiving, my PC Laptop began failing to load windows. I tried for over two days to get it up and going but always received the same error message. I found PC New Horizons via a Google search and called right away. I dropped the laptop off that day for a diagnostic and heard back the next day that I would need to reinstall my system. I got the computer back the day after that, clean, brand new, running great - for a very affordable rate. 2 days from start to finish - would totally recommend PCNH for anyone in the area who needs a reliable computer technician. read more

Ed is amazing! Honest, reliable, knowledgeable, and very reasonable. Went over and beyond to help us get a new computer up and running in record time. Would highly recommend him! read more

A neighbor recommended Ed Rossal and PC New Horizons to help us transition from our old computer. We had an outdated operating system and slow internet connection. We also needed to duplicate and upgrade the MS Office software we were using. Ed was professional, conscientious and patient in ensuring all our needs were met. He handled the transition both at his location and then in our home. All for a very reasonable price. We highly recommend Ed Rossal and PC New Horizons. read more

Ed was responsive to my needs and replaced the fan in my laptop very quickly, so I was without it for just a few days. He was courteous, knowledgeable, responsive, and very reasonably priced. I would rather see my $$ go to local businesses over big box stores or out of town, so I'm delighted to have found him! read more

What a great find: A family business in Computer Repair and IT that offers a high level of expertise, professionalism, friendliness, and genuine personal care for the customer! Ed took care of my two laptop computers and I could not be happier. His knowledge of PCs is exceptional, and his ability to explain technical details to me in layman's language was extremely helpful. I highly recommend PC New Horizons to anyone who is picky about how their computers are handled and, like me, is always looking for the best possible service out there. read more

I recently had my computer repaired by Ed at PC New Horizons and I am 100% satisfied. I was very impressed with the level of customer service and professionalism that I received throughout the repair process. Within 24 hours Ed had completed his diagnostics of my computer, identified the problem, and recommended a solution. I was contacted regularly with updates on how the repairs were coming along and always felt that Ed was being honest and open about the work that needed to be done. All of the problems that I was experiencing with my computer have been fixed and it is working like new. I would highly recommend PC New Horizons for all of your computer needs. This is a family run business that provides an incredible personal touch to computer repair. Not only is Ed extremely knowledgeable about computers, he also really cares that everything is done right and that in the end the customer is completely satisfied. Thank you for all of your help Ed and keep up the good work. read more