I am writing this review a little late, so things may have changed at the store, but here goes: A friend of mine lands in the hospital in Burlington. Serious, serious situation. Audio books are all he can do to help distract. I go to T-mobile to find a wired phone to headphones adapter for him. They don't have it but they say to try Best Buy down the street. (Cool on you, T-Mobile). I go to Best Buy. Cashier says she sees 3 on inventory, takes me to shelf=nothing. She calls manager. He shows up. I tell him story of what I need and why, and WHOA.... They start digging. Manager on computer, cashier in the under-counter storage areas. Cashier empties the storages=no luck. Manager finds that the adapters are discontinued but he thinks they never left the store. The next thing I know they have dragged out this big cardboard box and both of them are digging through it item by item. And from somewhere in that box they find 3 phone-to-wired headphone adapters. I bought all 3. Now there were many times that they could have given up and I would have understood and held no grudge at all, but they didn't. I was stressed out at the time so I didn't get names like I should have, but they were amazing and it meant so much to my friend. You two have my thanks. I will say that when it was time for the purchase of a large order of PCs for a local business, they followed my recommendation and bought them from Best Buy in Burlington. read more

Didn't let me know they couldn't uphold my iPhone repair appointment and I drove 45 minutes to get it done when the man told me he's injured he was a complete jerk about it and didn't want to hear when I tried to tell him I received no calls or messages and he could have just canceled it on his end. read more

Purchased a SD card for a rasberry PI. Their counter person said he was very familiar with rasberry PI and told me it would fit. Got home and it was obviously way to large(never opened package) returned when i got back into town 20 days later .. while purchasing a LG monitor (screws missing) I tried to return the SD card. Manager said NO.. and said there was no way of collaborating my story (she asked know one.) I wont said she was rude but i will say she was not friendly at all. In fact just walked away leaving counter person just to look stupid. So done with this Burlington Wa branch. read more

Every single time I come to this store the customer service agents are very helpful and attentive in helping resolve whatever issue I was having a problem with. If Michelin stars are given to retail stores like this one, it deserves a 5 Star rating, absolutely, their service to their customers is beyond outstanding. GOOD JOB BEST BUY /BURLINGTON WA read more

It's nice they greet you with a smile at the door and help you right away. I had a rerun to do, they pointed me in the right direction. There was no line and the gal behind the counter was knowledgeable and in a positive mood. She made the return smooth and I will be back to purchase again! read more

Spent nearly $4000 on a laptop that made it 7 months before dying. I called to schedule repair and only appointments were 8:00pm 30 miles from home. I called the (360) number listed and was connected to India, rep was unable to schedule any repair within a week, so I asked to speak to Burlington manager, after some time on hold I was connected to someone else in Asia. Who said "I am all you get to speak to" When I contacted the Mfg of my laptop ASUS I was told that my 12 month warranty was registered 10 months prior to my purchase! It expired 2 months after my purchase. Today I expect to loose all my business data on the drive due to drive failure. I will never buy another product from Best Buy as long as I live. read more

Best Buy - Burlington - Asus hard drive failure after 7 months. - Computers Near Me - Burlington, Washington

Called on the phone, asked about having the battery replaced on my switch. Guy said no problem, looked up my account, let's get you setup with an appointment for this evening, I asked how much and how long, guy said 30-40 bucks and should be pretty quick. I left the phone call impressed except when I got to my appointment I sat around for 10 mins waiting to be helped. And everything the guy said on the phone was a complete lie, and they did absolutely nothing told me to call badapple and they could fix it. In case you're wondering YES I bought my switch from them. ABSOLUTELY WORTHLESS!!!! read more

I purchased a smartphone to use on my Verizon account. Since it could not be activated before the purchase was complete, I did not find out until later that the phone is not compatible with my hearing aids. I consider this a defect as other phones are compatible. When I returned the phone, I had to pay a restocking fee which I felt should be waived since the item's defect could not be detected before purchase. Customer service refused to even consider waiving this fee. read more

Over priced for everything in the store, The kids get in your face as soon as you walk in the door asking you whatever, And there is A lot of them standing around talking like there at A teen party, But when you need help with anything after your in the store, You have to go look for the kids that are working there to help you, They are very nice, But I like to be lift alone when I am shopping, And not have anyone in my face trying to sell me things that I am not looking for, Long story short, The prices are to high and the kids are like pit dulls in your face as soon as you walk in the door, It's there job, But I hate being stopped when I am trying to shop for what I need as I am walking in any store, It's like homeless people asking for money as your walking in anywhere, It's annoying. Best Buy sucks!!! Shop Amazon , it's way cheaper and no one in your face asking questions that have nothing to do with what you're trying to do. read more

I was in the market for a new printer. I had good luck with my Canon printer, but after 19 years it finally needed to be replaced. Best Buy stocked Canon printers, so after doing some research I called them to see what they had in stock. I was finally connected to a customer service rep. and she said that every printer I was interested in was out of stock, and that I would need to order one directly from her, which I would not do without seeing it first. I got the feeling like the woman I was speaking with wasn't even in the United States, so I went to Best Buy in Burlington to see for myself, and sure enough, they had every printer in stock that I asked about. I had no one help me, and there were no employees on the floor that I could find to ask for help. So I left Best Buy, went to Office Depot in Mount Vernon, and purchased a great printer. I don't know where the woman was actually located who wasted my time on the phone, but I highly doubt she was in Burlington Washington. read more

I made a return of a Starlink system and was given a store gift card instead of a refund. I used half it's value to purchase a router modem after CAREFUL consultation where I provided complete info and specs on what I needed. I got home (a one hour drive) and it didn't even have a connecting port I could use. I drove back and returned. They supposedly put my refund back on the same gift card, but when I checked the amount for an online purchase, they had ERASED the remaining credit on it for the Starlink and it only had the refund, losing almost HALF of my store credit. When I returned to the store after another hour long drive, I stated my case, they claimed I'd been issued two refund cards (I hadn't) and even though it clearly showed on my account I hadn't spent the missing money, when I ask to speak to the manager, the person helping me went into a back room, came out, and claimed the manager was "in a meeting" and would call me at 3 pm. It was 10:30 in the morning. I drove the hour drive back home and waited till 5 pm with no call. I drove back again to the store and notice the "greeter" at the door gave me a very worried look. When I went to the counter to complain the manager had not called me back, the employee pointed to the greeter and said "that's the manager". I was gobsmacked since it was the same person who was supposedly in a meeting who would call me back, but she was NOT in a meeting; she was the same person who was at the door when I came in to originally return the router. No wonder she looked worried at seeing me. She claimed I was mistaken and she was in a meeting (I wasn't and she wasn't) and then said it had been taken care of by the corporate office but couldn't give any details. I called the corporate office and after four hours on the phone was told my refund gift card would arriving at my addres within five days. Two weeks later a gift card showed up with EXACTLY same amount as my refund for the router without any additional funds to cover what I had lost. Best Buy hand canceled my original refund card and simply replaced it with the same wrong amount. Store manager is a liar and cares nothing for a customer who's spent thousands of dollars in her store. I'm filing a claim in small claims court for the amount plus my time and driving, plus the amount I've spent renting a router from Ziply. The out and out lying is the worst, but I'm on a limited income and can't afford a modem router until I get my refund. They've lost a customer. read more

Friendly and great customer service from all employees and management. Found a 55 inch Toshiba smart tv for under $200! And they even loaded it in to my car. Thank you so much! read more

Totally done with BestBuy, their customer service is beyond bad. I wish this was the 1st time the screwed up and/or sent the wrong item. It's an ongoing mess with them. I ordered a Logitech MX Keyboard (BT) with next day delivery... got a message delivery is delayed, they may hold my $ up to 1 month, and then if they can't ship, they will refund in January 2020 (ordered 12/6/19) I tried to cancel the order, can't cancel as it was next day shipping... so it's locked. Tried to contact support, support 1-hour wait time, callback system = down, chat system for help = down. Got a notice that my item shipped, well I don't need it anymore, got one at a local office store, I needed it for a set up that next day. Then yesterday I get a notice my item shipped for delivery tomorrow (= today) I got something today, but not what I ordered. They substituted a cheaper keyboard/mouse combo. I tried to call the Elite Help... wait time 118-minutes or press 1 for a callback. Pressed 1, and entered my number... sorry the callback system is offline. I tried to chat them on their chat help = offline. So now I have to wait until Monday (no way am I going to BB on a Saturday this close to Xmas) and wait in line to explain they @#$#@ up yet again and to refund my money. Totally done... unless the item is in store for pick up, no longer ordering online from BB. So much for spending over $4K for Elite, it means nothing except maybe the use some lube when the @#$#@$ you in the !#$#@!. Holy crap, that is 3 orders screwed up in the last 12-months. 1st one I let go, it happens, 2nd one is OMG BB fix it, and 3rd one is honestly on me, why would I expect them to get it right. Hats off to you BB, you suck! read more

Best Buy - Burlington - 3rd time in the last year, BB shipped a different item than I ordered. They get it right about 40% of the time. - Computers Near Me - Burlington, Washington

I tried in vain to ask for help to b purchase a laptop, I called 3 sales staff and ALL 3 not only ignored me but waved me away. While I understand they were busy due to Xmas shopping, common sense, customer service training, care and respect, should've been enough to at least acknowledge a customer and respond. Furthermore, I asked for the store manager, who was at the time talking with one of the sales staff who casually ignored me and brushed me aside, I y told her about my experience w her staff, she asked if I could tell her that unless I could tell her who the staff were she couldn't do anything about it. I told her that one of the 3 was the one she was speaking with while I waited to talk with her, she also brushed me aside and responded "ok" there was no appology, I asked where's the apology? She ignored me! I intend to write to Corie Barry, Best Buy's CEO to inform her of my experience, I will provide her with the name of the store manager. I know from my experience after working for publicly traded companies that the CEO or someone in charge of the stores will respond. read more

Forgot to pack my camera battery charger for this trip. Was fairly certain I could pick one up at a Best Buy. Brought the camera in with me - a Canon SuperShot. A sales associate knew immediately what I needed and guided me to the product. Turns out it was a third party charger - not a Canon-branded one. But that was fine. Good service! read more

Best Buy - Burlington - Computers Near Me - Burlington, Washington

My poor wife just spent over an hour and 3 attempts by phone with her Geek Squad annual paid coverage and was subjected to continued repeated questions to which she had already given answers about her phone etc., and then continued questions about the source of her problem and why it was not working, which is why she called in the first place. If she knew how to fix it, she would not have called and would not be paying for Best Buy's expert help, much less being subjected to the most uninformed, discourteous service. When renewal comes up, we will rethink signing up for idiocy again. read more

Sales guy on the floor, Jim, was terrific in explaining what we needed to upgrade to a smart TV with wall mount, sound bar, Apple TV, etc. So I dropped $4000 in one trip and paid for the "Geek Squad" to deliver and install. Geek couldn't get the TV to work. Sound bar was defective and had to be returned. He told me to call about replacing it and rescheduling the delivery and installation; store employees hung up on me three times. Asked to speak to the manager and was hung up on a fourth time. NEVER WALKING IN THE PLACE AGAIN. UPDATE 11/6: The audio system I purchased was defective. Installer who delivered it took it back. Took me over a week to get another appointment for him to come back with it and do the installation. He calls at 7:00 this morning to tell me he went to Burlington Best Buy and they wouldn't give him the replacement, they said it could only be issued to me. Goodbye installation appointment unless I drive the 40 miles to get it and bring it back. So immediately I drive the 40 miles to Burlington Best Buy and, lo and behold, nobody knows what I'm talking about. I find a manager type who looks up the account and finds that the defective audio components were indeed returned -- but they don't even HAVE a replacement in stock to give me. Wtf? I canceled the order and demanded a refund. You might want to pre-cancel your own order by never setting foot in the place. read more

I am a total tech member and years ago purchased the iPhone screen saver that Best Buy will replace for free; Geek Squad also puts it on for me for free due to my total tech status. My husband and I went into the Burlington, WA Best Buy yesterday 8/11/24 to have screen savers changed on both of our phones. My phone was changed with no real problems other than it taking about 25 minutes due to the person helping us usually working in the back and had no real clue of what he was doing. My husband's however was a disaster. They didn't have the same product so we spent $16.30 for a different one but the Geek Squad rep brought that one back out stating it was for a Samsung phone while ours are iPhones. He told us that that since they refund the cracked one and warranty the new one and that that had been done and wasn't reversible he needed my husband's screen saver and reached over and grabbed it off my husband's phone which he was holding. We left with no screen saver which I have had to order off Amazon and a very strong conviction to NEVER step foot in the Burlington Best Buy ever! That is how their customer service has been every time. We like the products in other Best Buys but that store is HORRIBLE! read more

I was looking online to buy two large upright freezers. I found one on the Best Buy app and it said it was unavailable. So I tried to call my local Burlington Washington store and was on hold for over 10 minutes and I hung up. So today I swung by the store to ask questions about it and was rudely told that to be on hold for 10 minutes is nothing most people are on hold for hours. Now why in the world would I buy anything from a store that if I have questions I'm gonna be on the phone for over two hours? Or go to the store and be treated with such rudeness? I know it is very hard for stores to hire people right now but that is no excuse for poor customer service. Never well I step foot in the store again. read more

Store Hours listed on Yelp are incorrect. The store hours for Best Buy are Sunday through Saturday 11:00am - 7:00pm for general shopping or browsing on your own. The Geek Squad department, for repairs, is open Sunday - Saturday from 11:20am - 6:40pm by appointment. The Cell Phone department for Verizon, Sprint, ATT, T-Mobile and Lively Activations, is open Friday, Saturday, and Sunday from 11:30am - 5:00pm by Appointment. The store does not have a direct phone line to the store and should you call the number listed on the website you will be directed to a call center. To schedule an appointment visit bestbuy.com, download the Best Buy App, or call 1-888-237-8283. read more

I have just spent over an hour on the phone to Best Buy on a billing issue. I purchased a Toshiba tv and they could not install it, so they installed an Insignia which is $90 cheaper. I cannot get anyone to answer my question as to when they will credit me the difference. If I had known that I cannot contact the Best Buy store DIRECTLY, I would never have purchased anything. Their nationwide call center "support" is useless, and did not even have a record that they installed a different tv. I have had four spinal fusions and it is very painful to drive. Apparently, I am now going to have to drive to the store and get this handled. WHAT A HASSLE!! Do not buy as much as a thumbtack from any Best Buy store! The one good note was that the Geek Squad guys were very nice and tried to do the right thing. This is a Best Buy issue and I hope they go bankrupt. read more

When I'm shopping for electronics, or looking for a particular video game or movie the first thing I think about is Best Buy, and on the way home from a long road trip, I needed to test my luck and walk in hoping to find a movie that was on sale. Having no info reported on the website but knowing this one was in driving grasp I pulled in here before I hit the border back to Canada. The parking lot in this plaza is huge, there is zero issue of anything related to parking. So after quickly parking the car, we scooted into this store. It's your standard Best Buy, greeter in the front, cell phone sales in the front, and I'm going all the way back to the video games and movies, and it's easy to find with big titled signs hanging above for you to find your way to whatever you are looking for. I didn't buy anything here, but still had a pleasant experience as the sales guy, even though he was helping someone, made contact with me, and just acknowledged he was going to help out after he was done. He even went the far distance to check the system, and go to the back of the mystery stock room to see if there was anything left, and gave alternatives. As a sales person he tried without any pressure to sell alternatives to what I was looking for, and to help me out and check other stores in the area, that alone, I would have no hesitation in sending people here. Best Buy, it is what it is... but I can say the service is here... if you are shopping for video games and movies. read more

My laptop was just out of warranty and I feared the worst when I went into the Geek Squad with a keyboard problem. They gave me best and worst case scenario on what might be the problem and the cost, total transparency. Then my personal geek said, "Just a minute and let me check with my supervisor. It could be a software issue." Went in the back, came back a bit later, I logged in and he was able to go into settings and fix the problem. And he never called out "user error". "We have a minimum charge ma'am," he said "but that didn't take much time at all so just have a nice day." Indeed. Thank you Best Buy. read more

I'm here trying to upgrade my phone.. NO THANKS to me, let's just say it was a cluster %*%#. I CANNOT thank Alex Stum and his new manager Chris I would have gone ballistic. They are / were both AWESOME!!!! They went so far above and beyond it's not funny!!!!! read more

Best Buy is one of those places that I resort to when I am not willing to wait for online shipping or when I want to actually see a product in person before purchasing it. If you ever wondered what it feels like for a salmon to be swimming upstream into a stream full of people fishing, that is how I feel when I walk into a best buy. There are all these "sales" people ready to hook you and reel you in. As I walk through Best Buy I treat the sales people the same as I would with a bear in the woods, when approached I don't make eye contact and I slowly back away hoping that things don't turn ugly. Occasionally after running the gauntlet of salespeople in the store, I occasionally end up buying something, but most often I just get frustrated and walk away. This would be a great place to shop if there were less sales people and if they were way less aggressive in their approach to closing the deal. They seem to have good products at reasonable prices, but most of the time it is just not worth the hassle of dealing with their sales people. read more

Because my phone service was upgrading their network I was forced to purchase a new cell phone. Getting a new phone to work properly while retaining my existing phone number proved to be an ordeal. But Alex refused to be beaten by (1) a defective new phone or (2) the network's glitches. After four hours of trying everything to resuscitate my first purchase, Alex helped me select a second phone and spent yet more hours getting everything running smoothly. Thank Alex, and thanks to your manager, Chris, who back-stopped for us both. Best. Service. Ever. I will be purchasing more gear here! read more

How can you not be a fan, that's what a 4-star is for ;) While BB is generally all the same for layout and service, I usually able to flag someone down. What's important to me is they're open til 9pm on weeknights. read more

TERRIBLE SERVICE. Hey there, it's me Jeremy H. I'm a local Skagit County guy that knows a lot of you. Just though I'd share by experience with the Burlington Best Buy. I went in last weekend to buy a Dell PC . I was told that it came with Microsoft Office. I got back to my office, fired it up and there was no MS Office on it nor a product key code. I called and spoke to member of management (Alicia) and the store basically refused to honor it. I was told my only option was to return it. I plan to do so HIGH recommend that others don't make this same mistake. These kinds are super shady and clearly don't stand behind anything the products they sell. If you need a PC head over to Costco. If you don't have a membership, buy one or call me... it's that worth it not to do business with these guys. read more

Will never shop them again. Bought a printer online, I could have it shipped free for 2 day shipping Said available same day at this store. I needed the next day. I go to pick up and am told wont be there until the 31st a week later. I then asked the girl if they had another printer around the same price, she said i should go look. So I said so your telling me to go look for myself she says yes. Wow I said just cancel the one I paid for and went to Costco. Terrible customer service and their info not true online. read more

Welcomed upon entry, but didnt seem like there was alot of people on duty. I had to walk to the front of the store and ask the greeter if he could send someone to the audio department. The audio department guy was on lunch so i had to wait 10min to get any answers cause he was the only one that could answer questions about the stereos, weird. I was also looking for CB/PA system, but they didnt have any in stock. A side tracked looking employee was nice enough to look them up on the best buy computer and showed me prices read more

I'm not real happy with Best Buy today. My printer broke yesterday and I was looking to replace it. Checking out on line what was in the store and what the prices were. Now I bought the ink both ,the color and Black HP ink last January thinking I always what spare ink just in case. So this morning I went to the Burlington store looking for a HP printer. After finding one that I liked I walked up to the sales person asking if I could return my unopened ink and buy the printer I found and get credit for the unopened ink totaling around $80.00. The sales person said he had no problem with it but I had to pass it thru his manager. So I talked to the manager and he gave me a no way because it was more then 15 days after I bought the ink. So I left went to another store and spent $300.00 dollars on a printer and #67 ink. So you people lost out on a pretty healthy sale ....... Ron Shirk Anacortes Wa. read more

I have been buying electronics from Bestbuy for almost 20 years. I don't recall a problem ever being had the stores or associates. I do miss the old rewards program but things change. As long as the prices remain competitive and the warranties hassle free (for the most part), ill continue to shop there. In the past I have purchased multiple laptops, flat screen tv's, Pc's and major appliances from Bestbuy. read more

I would give them 0 stars if I could. The 'help' I got could not have been more rude, and not even in a passive aggressive way, he straight up was saying rude things and making implications about my life. I should have known not to try and shop here, but I've learned my lesson now. Best Buy in Burlington is the worst store I've ever been to. read more

Today, 11/20/19, I was totally abused by David, or so he said his name was, who was apparently the Manager on duty this evening. After picking out three items, all of which were under $100 each, to purchase totaling over $150, I asked the young man, Dominic, who had been helping and was great, whether they offered a military discount as he was ringing me up and he said yes on accessories under $100. I said great and that is when this is when the Manager David who was a total ass came over to put in whatever code he does to authorize this and my bill changed to $149 and some change which amounted to $2 off. I questioned what their percentage off was and I was told it was 10% but was at the Manager's discretion as not all Best Buy stores offered it but they did there. I said well why is it only $2 off then and he informed me that technically it was only for one item which I said that I could buy all the items one at a time and that's stupid. He then said or I could not sell them to you at all which, which I have to say, I snapped at that moment and said a four letter word to him which then led to him throwing me out of the store and telling me I could never come back! Now my family and I have shopped there for years and have spent many of thousands of dollars there and have never had a problem. As an 80% disabled veteran, I can 100% say that I will never spend another penny at any Best Buy and I would encourage any other military member, active or veteran, to never shop at the Burlington Best Buy and be subjected to this guy's complete disrespect and obvious dislike for our military!! read more

We bought a new home and wanted it done right. We thought we were going to have experts at the Geek Squad who were the best at what they do install our smart devices, TV's, Alexa, wi fi, Arlo Cameras, Sonos Speakers, etc.....Nope, the geek team arrived after delays, when they did arrive the helper to "Joseph" our "Double Agent Geek Guy" thought he would use the bathroom and apparently after a hearty breakfast of Sautéed Hyena and prunes, dropped a Duce in our bathroom, this jack wad was born in a barn, flush toilet,,,ohhh don't think so, use all the toilet paper, you betcha, shit on the toilet seat, ohhhh yeah, SLOB. Now for the work performed. The Arlo Cameras were supposed to have speaker and siren capabilities, nope they installed the wrong ones. Ryan our sales guy is knowledgeable and a nice guy but follow up and follow through is non existent, I specifically said, PLEASE have them program the harmony remotes and link Alexa to the compatible TV's, he promised he would talk to the shit squad and make sure they do the job, Nope not done. All but one ARLO, camera was mounted into the siding of our home in plain view, (we had to hire somebody to move the cameras and seal the siding the Geek Guys drilled into). The $400.00 Mounting charge for the TV was to SET IT UP and tie in the DVD and Harmony remotes, Nope, the shit squad mounted the tv and and and wait for it, that's all...no programming of the remotes as promised, nope..... The $700.00 Sonos sound bar was mounted incorrectly and is still hanging down under the tv, our handy men turned it around so at least it was mounted in the upright position. I specifically asked Anthony, the "Manager", at Best Buy Burlington to make sure this all went well, we assumed that a customer spending 8 thousand dollars over a month period with Best Buy, would get more personal attention, au contraire, Anthony could give a shit. We feel like they went out of their way too do a fukking terrible job every chance they had. Bottom Line for us, the shit squad arrived and left a literal shit storm for us to fix. Way more trouble than they are worth. For a company that's supposed to enhance daily activities they failed miserably in every way possible. TOTAL waste of TIME and Money! read more

Dear Bestbuy, I stopped by your store, went up to your counter, run by your people, and was told I could not use your credit card to purchase a part I needed. Found it online afterwards for $90 cheaper somewhere else. I bet if you allowed me to use your credit card at your parts department you would have made that extra $90. read more

First I must say that Best Buy is one of my favorite places to browse. You always get a friendly greeting as you walk in and c'mon electronics are cool. Oh by the way I'm dumping the use of punctuation in my reviews so read onto my run on sentences. Went shopping for the Apple Watch 4. The first guy didn't have a clue about them and just kinda stood there not doing much of anything. So being the polite impatient bear that I am I left him and walked to the front of the store to find someone else. I met up with Josh. What a laid back friendly dude. Knowledgeable in store operation and customer service. All I wanted to know was price differential, size, and color of the watch. When we were able to come up with the choice and availability what happened next was pretty cool. On his screen he was able to pull up price comparison from top stores that sell the watch, even Amazon. Best Buy will price match any of them and Josh was able to offer the best price. Having a Best Buy credit card will help with financing if you need it. I was able to get 6 months at 0% interest. As far as the watch goes I didn't see much difference than the version 3. This is because aesthetically speaking all you notice is slight difference in size. The major change is in the inner specs. My impulsiveness talked me into the purchase because I have to keep up with the Jones's. Josh was a great help, without him the sale may have not taken place. Just so the right Josh gets the recognition the purchase was made on April 15th at 7pm. read more

By far, my favorite store to shop at! Every experience I've had at the Burlington Best Buy has been outstanding. Not once have I ever been treated with disrespect, all of the sales associates and the geek squad have been too notch! I strongly recommend this store to everyone I know. read more

Tried to get help with the refrigerators but no dice, all we got was the security dude following us, and stalking us around the whole store. We went in there to buy a refrigerator, laptop, and a 65 TV, but after watching this guy peek over shelves, and walk behind us while we were looking, made us decide to shop elsewhere, we don't even look sketchy. What a dunce.... read more

Absolutely the worst place to go. Employees can't find a product when their system says it's in stock(no big deal, they do store to store with free pick up) except they can't get the system for that to work, insurance policies don't apply to the new product if your product breaks, and management is beyond rude and likes to call little children stupid. Will never go back to this Best buy. read more