I have been using Russ Siebert for a number of years along with most members of my family. Their…read moreservice has always been just ok, nothing spectacular, but nothing to remind me to shop around until recently. Last week I couldn't find my car insurance card and called to ask for a copy to be sent to me. At that time I was informed that our entire insurance policy had lapsed: cars, home, RV, jewelry, umbrella. They informed me they left a message for us the night before, which was after the policies lapsed. I was shocked, it turns out our mortgage company had a computer glitch of some kind and the payment was stuck and never sent. When I asked how did we not know about this before it lapsed? Russ Siebert's employee Lisa informed us: "that they do not monitor billing, 'they did nothing wrong' and it isn't their responsibility." We had to pay $3800 on the spot to reinstate our insurance and then try and figure out what happened, again Russ Siebert in no way provided assistance or even an apology that this was happening. It was some of the worst customer service I have ever received and Lisa informed me she had been there 30 years. After making numerous phone calls on my end it turns out Secura who holds the insurance sent at least one letter a month ago to Russ Siebert's office letting them know the payment hadn't been received and that the insurance would lapse if they didn't receive payment. Again, Russ Siebert is not even acknowledging they could have been aware of this. While I understand the mortgage company is at fault as well, Russ Siebert was in the position to alert their customer. What if my house had burned down or one of my kids had gotten into a car accident? We had no idea we had no insurance coverage until WE called. They left one message the night before - they should have done everything in their power to make sure we got the message. They are completely negligent and I am already working to get family members out from underneath their services as well.

Russ Siebert Insurance Agency:…read more If you want good sound advice, a friendly voice, and great insurance prices these are the people to call! Home and auto insurance experts! They got me the coverage I want and saved me 100's of dollars. I could not be happier!

I highly recommend contacting RCRS Advisors. I was embarrassed about how I let my credit scores…read moreget so bad. They didn't judge me and put together a plan to improve it. I wasn't sure if it would work but it's amazing how quickly and efficiently everything works with them. Their knowledge of what to do and what not do to is impressive but their customer service and how they go about implementing the personalized plan they created for me is even more impressive!!! RCRS has even educated me along the way and I feel confident moving forward to keep my scores growing. They've done more for me in a few months then I could have ever wished for. Using RCSS Advisors is one of the best investments I ever made.

They are always very helpful and informative with getting taxes done. They make it quick and easy…read more Have been coming here for years and have yet to have an issue!

We dropped our taxes off and my lovely wife called last week(the week before being due on Monday)…read moreto see if they were done yet and the response was of the nature of "no, but we'll certainly call you when they are". She wanted me to call middle of last week, and I hate it when I get bugged about whether something is done yet while I am working on it, it makes it take longer as I have to stop and have a discussion on it instead of getting it done. Thus I refrained. Finally yesterday afternoon I called, after all taxes had to be post marked yesterday. I received the same response "no, but we'll certainly call you when they are, but I'll check anyway". The pleasant person came back on the phone and proclaimed "yes they were done and we have tried to call several times", so I went in to pick them up. We both have cell phones with working voicemail, so I am sorrily not putting much stake in this claim of calling either of us several times. One thing I noticed was a penalty we were being charged by the IRS for having to pay more taxes, ie: underpaying throughout the year. I asked about this and the lady proclaimed "a payment plan can be setup with the IRS". I did not ask about a payment plan, I asked about being charged a penalty for having to pay more taxes, but this was a bit of a tell. The amount owed was substantial, but I did not ask about that, so why bring it up when asked about a penalty? This kind of weighs on me that, they never called, I had to call and basically take care of all this last minute. Was this intentional, was someone being funny? I can see the humor in holding onto a tax return until a few hours prior to it having to be postmarked to stick it to someone who maybe isn't prepared, doesn't have the financial standing, or whatever, and it was a substantial amount, and they tried calling several times and my wife's voicemail was not working. Her voicemail worked for other people calling her. As much as I appreciate their sense of humor, but if being funny was their intention they obviously do not know me very well. The thing that I find humor in now is that I will never use Omer Tax Accounting again and will be more than happy to NOT recommend them to anyone. I recall dealing with Nancy Omer many years ago and she was awesome, very helpful, and very knowledgeable....

My experience with Ben Rister's office has been extremely positive. I have my auto and homeowners…read moreinsurance with him, and his staff is amazing, extremely knowledgeable, and very attentive. For most people, insurance is something you hope to never have to use. When I have filed claims for my homeowners insurance as well as collision for my car, his staff was very helpful and made the process so easy. After being insured with this office and seeing how great they have treated me, it's changed my outlook on dealing with insurance folks. If you are shopping around for quotes or looking for a new company, look no further! Ben will get you taken care of and it'll be the last time you look around.

Courtney helped us add a policy for our newly purchased boat and she was super helpful and…read moreknowledgeable. She said she is more on the sales side but she helped get us in good shape and ready to hit the water. She even helped us alter our homeowners policy in the same call. Elizabeth typically helps us and she is equally amazing!

Harry Reinagel is a great agent to have on your side. He's always very quick to answer any question…read moreas well customizing coverage based on my needs. He's always looking out for ways to save me money. Can't recommend Harry enough! Go to Harry for all of your insurance needs!

I've been using this State Farm office for 6 years and they are so great and easy to work with…read more Always quick to respond and super helpful in car situations that were difficult. Highly recommend!

I have worked with Bene-Kelly agents on and off for 10 years and their service is always stellar…read more They are always responsive and help you find the best rates for your auto, renters, or whatever your needs may be. Highly recommended broker!

I insure my home, car, and business through this agency. Kevin Kelly has been my agent for 8…read moreyears. He automatically compares my pricing with other companies in a yearly re-evaluation and let's me know when it's time to re-shop my policies. His staff has also been very helpful and quick to respond to emergent matters.

Just started working with Renaissance Financial I must say they are fantastic!! It was tough to…read moreadmit personal shortcomings with my finances aloud but the team at RF provided a welcoming and professional attitude at all steps of the way. Great people who always have a positive demeanor. Renaissance has been helping me manage my finances and work towards achieving my goals seamlessly. Highly recommend!!

I am a typical artist/academic with no real sense of long term financial planning ability beyond…read morekeeping my check book balanced (and not so good at math). I'd been throwing money at my retirement plan hoping for the best for year. These guys were recommended by other friends and fellow faculty and I made an appointment with them. Best thing I ever did, now i have a actual retirement plan and these guys seem like good, solid, reliable people to work with. A tall order when you think that if mess up your retirement accounts, your doomed to not only being old and broken down, but broke too.

I happy that I called this agency that my friend recommended. The staff was very knowledgeable and…read morefriendly. I think I finally found my future agent!