The front office lady was very rude when we first called. It was close to their closing time and I…read morewas told they do not wait for anyone once they close and I would need to get there the next day with my pet. Where am I storing my pet at home for a day? That is so traumatizing to tell someone, luckily I made it in time but you could tell she was bothered I was there. I asked to know when my pet would be cremated and called multiple times until one of the times she told me "theyre almost done". I sank to the floor, I wanted to light a candle and say prayers the entire time they were being cremated. I just wish the staff would have the same amount of dignity as the funeral home side did when I went to make my pre arrangements for myself.

From the owner: Getz Funeral Home is proud to offer Pet Cremation Services to our Las Cruces community. Using the…read moresame high standards we abide by every day for our human family, friends and acquaintances. In addition, we offer immediate response and private pet cremation services, special pet tribute products, and other grief support materials to ensure this life passing is one with meaning and significance. Caring for your entire Family Many families have placed their trust in our firm over the years and we are dedicated to serve their entire family which include companion pets. Companion Pets are an important addition to families in the community. Pets are unconditionally loyal companions that profoundly touch our lives. Pets bring us immeasurable happiness, love and joy. It may be devastating to lose such an adored family member. As trained funeral professionals we understand the overwhelming sorrow that results from the death of a loved one, including a four-legged companion. That is why we offer families individual pet cremations and customized memorial services to help say goodbye in a loving and dignified manner.

DO NOT TRUST YOUR BELOVED CAT TO DR FAVIS! Brought my cat in…read morefor a routine dematting. While there Dr Favis injected her with a heavy narcotic so she could perform unauthorized testing on the cat. The drug damaged my cat's kidneys. Favis offered to sell me prescriptive cat food that could lengthen my cats life! This was a perfectly healthy cat! She came home heavily traumatized, vomiting, severely dehydrated. Coincidently Favis has a vested interest in selling catfood. ​​ It's been 2 weeks since the visit. Cat only eats Temptations & HydraCare. Took this long to get her purr back. Dont let Favis anywhere near your cat. I sincerely believe she's a cat hater.

Friendly and caring staff, both vets are very knowledgeable and approachable with any questions or…read moreconcerns. They deserve 12 stars!!

My dog had a really bad seizure Thursday night which turned into an all night episode. She didn't…read morestop looking around and shaking. She stayed up the entire night without going to sleep. I knew she needed immediate attention. My normal vet had no appointments for the day. I seen this animal hospital accepted walk in visits. I called first and they said they would see her. They had me drop her off and she spent about 6 hours there. Jon Morrow called me twice about what we were going to do. He was very knowledgeable. It was a very hard situation and they helped me feel more at ease. The bill wasn't too bad either. Much less than taking her to the emergency vet in El Paso. Thank you!

Always there for us. They knew each and every one of our pets and provided the best care for them.read more

I was very nervous to go here after seeing so many bad reviews but I had the best experience!…read more My home vet sent us here and they were so kindhearted and sweet to my husband and I. We ended up loosing our baby but they made us feel comfortable and gave us the space we needed. The staff took my kitty's issue seriously the moment we walked in and received the care needed. I loved all the little details that this place has to take care of their customers. There's a cute little coffee bar in the waiting room, in our room once our kitty passed they let us see him one last time and then told us to press the button on the wall that would notify them. I love that it gave my husband and I the privacy and space we needed. They also included paw prints of our baby which was a nice unexpected surprise. Will definitely be coming back for future pets needs!

When you arrive you have to complete paperwork and they quickly charge your card. It's been four…read morehours of waiting and they've ushered through the sixth animal through that arrived after us with zero communication. I raised that we have been waiting for four hours and this was the response from the employee with the beard: "we will get to you when we get to you, big boy". So from zero communication to just plain rude! Avoid these guys!!

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.

They gave her the wrong medicine. She was a senior dog she was healthy she got so sick with that…read moremedicine she passed so I had take her in and put her down she. was suffering with pain. Then once they put her down, they said they would contact me when her ashes were there. I called after two weeks. They said her ashes weren't there they said for sure they would contact me. I waited a whole month and all this time she was there sitting on the shelf to this day. I can't get over it I will never take any of my animals there again , communication there is Horrible .

My friend took her dog to Pampered Pooches for a haircut. This is what Jordan did to him!! He had…read moreto get stitches for the chest cut--it was an open gash and you could see the muscle. Upon examination, the vet found several more cuts on him and found razor burns all over him. This is a professional groomer? Look at the pictures. We're all furious for her. They weren't taking ANY responsibility for it. She said he was matted. She didn't say anything about him being matted when she dropped him off. Then she said he moved. Now she's offering a refund for the appointment, but she's not paying the vet bill. Update, she refunded the money for the "haircut" to my friend.

We took a break in our travels to visit Alamogordo and our little dusty dogs were in need of a bath…read moreat least. No luck with everyone booked up and we didn't think to call ahead. Our motel room only had a shower no way could I bath them in there! We hated leaving town without getting them groomed! This sweet place worked us in on short notice and did a wonderful job with Roxie & Gabby, they were happy & sassy again after some TLC. Such a darling little establishment and nice owner & daughter! Thank you! Next time we are in town we will call ahead and book here!

Good lil store, friendly staff. Love how they price match…read moreand are extremely knowledgeable!

I took my 3-year-old poodle to Petsense for a full grooming service, and it was a terrible…read moreexperience. The groomer claimed she couldn't finish the haircut because my dog moved too much. My dog is regularly groomed, and I've never had this issue with any other groomer. He was dropped off at 9 AM, and I received a call at 4 PM that he was ready--seven hours later! When I picked him up, his haircut was incomplete and uneven, yet I was still charged $110. This level of service is unacceptable. Petsense needs to provide better training or hire more experienced groomers. This is how my dog looked after leaving, totally unacceptable.