Friendly staff, good experience the times I've been there. My pet was handled well. I would…read morereccomend this facility.

Love this place! Great Drs and great staff. Thanks for taking good care of my pup! Easy to make…read morean appointment and be seen immediately.

We had our beloved 17-year-old "kitten" put to sleep. I found Peaceful Paws here in Alamogordo for…read morepet cremation. I am overwhelmed by the care and service they provided. Very caring, compassionate and a nice clean facility. I highly recommend them if you have the need for this service.

I was very nervous to go here after seeing so many bad reviews but I had the best experience!…read more My home vet sent us here and they were so kindhearted and sweet to my husband and I. We ended up loosing our baby but they made us feel comfortable and gave us the space we needed. The staff took my kitty's issue seriously the moment we walked in and received the care needed. I loved all the little details that this place has to take care of their customers. There's a cute little coffee bar in the waiting room, in our room once our kitty passed they let us see him one last time and then told us to press the button on the wall that would notify them. I love that it gave my husband and I the privacy and space we needed. They also included paw prints of our baby which was a nice unexpected surprise. Will definitely be coming back for future pets needs!

When you arrive you have to complete paperwork and they quickly charge your card. It's been four…read morehours of waiting and they've ushered through the sixth animal through that arrived after us with zero communication. I raised that we have been waiting for four hours and this was the response from the employee with the beard: "we will get to you when we get to you, big boy". So from zero communication to just plain rude! Avoid these guys!!

The most organized, up-to-date, compassionate, and helpful vet clinic I have ever sent my pets…read moreto...kudos to the vets and staff at Callista.

this is the worst place to go to not only does the MAIN VET THE OWNER mind you hate her workers by…read morenot paying them their own dues IF your out sick or call in for whatever reason but also is booked up the ass! forget apts, what apts??? the business itself would function spectacularly if she got out of managements way TO WHICH SHE MICROMANAGES HERSELF. it'd be a god send if she got out of her own way, not only are techs leaving but also her own vets and for good reason too. she won't respect your time nor she does hers or her own employees. emergencies aren't the even emergencies and *Pro tip! if u just pay their 100 "emergency fee" you can cut in front of everyone waiting!! * cause again theyres no structure. She WILL put someone ahead of you if they just come in or have a chat with her! AGAIN NON EMERGENCY. most of her employees and vets would agree if she would retire or EVEN JUST LET MANAGEMENT do their job this place could be so much better. let's also not forget the nepotism having family members who weren't even allowed qualified to be on these positions I mean cmon??? Also effective 5/29/26 What: Emergency Bonus Previously, all employees were awarded a bonus every 3 months calculated on the total hours worked for each staff member. Updated Policy Per Dr.C, in order to reward staff members for good attendance, this bonus will now be awarded to those employees that have not called in more than 1x a month They're emergencies WORKED BY REAL FUCKING PEOPLE BTW yea fuck this place

Today I had to take my dog, Batman, to Eastwood Animal Clinic because the cast on his foot had…read morefallen off shortly after he first got it. When he originally got his cast, I had drawn a little heart on it that said "Mom loves you." When they had to recast his foot today, the staff paid attention to that small detail and put a heart on the new cast for me. That meant more to me than they probably realize. It showed compassion, attentiveness, and that they truly care about both their patients and the people who love them. Thank you for not only taking care of Batman, but also for taking care of my heart as a pet mom. I really appreciate the kindness and attention to detail. Highly recommend this clinic.

They keep deleting my review BEWARE. GOLDEN VALLEY ANIMAL…read moreHOSPITAL PROVIDES FNAs for $65 dollars while they were trying to charge me $110!!! Also, no other vet asks for photos of IDs, not even airway hospital, golden valley, desert east, or golden valley. RUN RUN RUN!! They have no compassion when youre upset and sad, no customer care! BEWARE OF THIS PLACE. FULL OF CHISMOSAS. Very terrible experience. The ladies in the back lie and gossip about customers. The recepcionist does not call you to the front to communicate with you, she yells across the desk 3 times to say the same thing as if you cannot hear. They also do not mind their business, we were referred to by another DR who is supposedly friends with this DR, yet this DR gets mad when we say that his friend from El Paso Veterinary Hospital is also a good doctor. My mom met a retired friend from customes and mentioned how we were sent here. Than the recepcionist lied and started we told people not to come here. After we recommended they spend more money on this location got a biopsy. I asked for camera proof, in which they refused to show proof. The Doctor refused to come speak to us as my mom explained that she was mentioning who sent us. DO NOT GO HERE. THE LADIES SPEAK BAD ABOUT YOU IN THE BACK BC AS WE WERE PAYING THE "SUPERVISOR" WALKED OUT AND LIED AND DENIED EMERGENCY SERVICES. So that means they were all in the back lying and discussing. They do not teach customer care and do not have any policies postex stating their employeed cannot leave the front desk, that theyre allowed to yell your personal business across the lobby. To add insult to injury, our friend whome is dealing with an issue with their dog, they didnt even bother to close their door, allowing all the people in the lobby to hear devastating news.

The business responded to my questions promptly. Customer service was professional and my furbaby…read morewas very well taken care of Owner seemed to be very experienced at what they were doing. I will definitely be bringing my business back!

On May 13, 2022. My baby bulldog Cheech had died in the care of bonz & harmony, within 1 hr of…read morebegin there. This was our first time taking our pup to a groomer, ever! Did not take accountabletly for the death of my dog, but rather saying they paid for his cremations out of the kindness of her heart.. Cheech was a healthy puppy, with no issues. When she gave us the call that Cheech was not doing good and that we needed to go pick him up, she said that he has hardly breathing with blood coming out of his mouth. Of course we head out asap to go get my boy,, on our way to her shop, she finally answers her phone to which she says "im on my way to the eastside anaimal clinic with Cheech, meet me there!" When we arrive, which we were way farther than she was and still beat her to the vet! Calling her, telling her that we are there, already waiting! When I first got there I immediately ask for my pup.. front desk says she has no dog there by that name.. I let them know whats going on, she checks again and continues to tell me that there were NO EMERGENCY CALLS ! About 10 mins go by and she finally shows up.. my dog was still alive, struggling to breathe..my husband picked him up and took him inside immediately. Watching my dog struggling to breathe and suffer and them deciding to take my dog to her clinic, approximately 13 mins away from her shop, becuase she has credit there! (How she paid for cremation) Come to find out, there is a vet clinic only 5 mins away from her shop, one man that was there was the one supposedly bathing Cheech when it happened, so she was not there alone. Why didn't she take my pup to the nearest clinic as soon as she saw something was wrong? Cheech died of anaphylactic shock (fluid in the lungs). They go on to send a text saying "the vet said it could of been anything".. truth of the matter is, he was in YOUR CARE, YOUR SHOP. "Could of been anything" IN YOUR SHOP! Nothing was wrong for my pup to just all of a sudden die..

This clinic and the staff are super wonderful! We were visiting in the area and unfortunately…read moreneeded a vet. When we called, they did not hesitate getting our pup seen by a doctor. Initially, they told us that we would have to pay the emergency fee/rate. We were fine with that and appreciated them telling us up front. The doctor and the staff were helpful, knowledgeable and caring. When we checked out they actually only charged us for a regular visit, which was much appreciated! Thanks to the vet and the staff for their help!

Ourl appt was the 1st appt after lunch so no reason for the vet to be late. Dr. Botkin still…read moremanaged to be 20 min. late, didn't even acknowledge her tardiness when she walked in the door, was very flippant about the concerns I have for my dog, and then condescendingly explained to me what the word "intermittent" meant as if I was a toddler. Was pretty rude and condescending throughout the visit. Very sad bc I've had Dr. Thurstonson before who is a very nice person and actually cares about the animals (and the owners) she treats. If you use this vet, I'd stay away from Dr. Botkin If you want actual care and concern for your pet.