Never recieved follow up call or email for very large residential insulation. Even reached out to…read morethe owner himself and never got a follow-up call . Terrible customer service

Very disappointed in their lack of follow up, no return phone calls, or any effort to schedule me,…read morea long time customer, with a service call. Do NOT recommend this company. There are many other sprinkler companies that will do a great job. Northern Sprinkler is not one of them.

Lautner Irrigation deserves four stars for customer training alone. One of my sprinkler heads…read morefailed. I didn't know the model - just the manufacturer's name on the top. It was installed twelve years ago, so a newer model was probably needed, but I had no idea what that should be. I didn't know how adjust it to get the degrees of arc I required. Sure, I did a hitch in the USN. But though the Navy said they'd teach me everything I'd ever need to know, they never mention sprinkler heads in boot camp and "A" school. Fortunately the Lautner Lady found the product I needed, and patiently explained how to get it to do what was needed. I just installed and tested it; it works fine. My wife no longer thinks I'm completely useless.

Have used these folks in the past several years. Granted pandemic has effected many businesses. For…read morethe last two years it has been quite challenging to get any start up service from them. Their latest situation is they do not have enough technicians available. Our work order has been on hold for over 2 months. We are trying to find another company to get our system up before the lawns turn completely brown. I feel for these nice folks yet this is a poor reflection on their business.

Poor follow up after making multiple promises. Unable to get response and have waited almost two…read morefull months for a response. Apparently too busy to meet responsibilities.

This was the service that the couple from whom I purchased my home here three years ago. Of…read morecourse, I continued their relationship with Wells. My experience, however, was of being ignored anything until a long-time neighbor's customer requirements caused Wells to come by. There was also a continued failure to respond to my telephone messages when I had a sprinkler system. I detected a general disinterested in working for me. I suspect that this company has lucrative long-term accounts and does not really care about anyone new. My advice? Consider another provider if you are a new resident in Grand Traverse County.

Called and emailed this company a week ago and have not gotten any response. Very disappointing.read more

Great group, Matt and his guys were professional we talked through the project and he had a few…read morecost saving ideas great to work with and would definitely work with them again!

Matt and his Crew did an excellent job from planning through to completion…read more They were all very friendly, professional and adhered to covid-19 restrictions. They do good work and keep the customer in the loop as the project progresses. I would highly recommend them for any irrigation needs.