I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

The staff here is nice, friendly and helpful…read more The online and phone customer service sucks. No one is ever going to respond to any request over the phone or online. They do have loans with good interest rates though.

they use to be good but not anymore. Horrible company now. They will not help you with none of your…read moreissues, they will just transfer you to someone else. At the end you will be told F off basically.

Currently in the industry new authorities are having issues hauling freight with a new MC number…read more Most established brokers want to work with trucking companies with an aged MC number from 30 days to 9 months before they will do business with them. That has been an issue for us. TruckStop has new brokers on their load board and they will use new authorities on their load board and factoring services. When you put the MC number of the new broker, Triumph does not have them approved. We are not a good fit for Triumph, they signed us up and we did not match their ideal profile. We have not factored a single load with Triumph and called to cancel within 30 days of signing with them. Lori Herrera excitedly stated that we are in a contract and it is $2500 to cancel the contract. She did not offer solutions to work around our problem, she did not offer insight or work around the termination fee. She is the rudest person I have worked with for a long time and possibly ever worked with. Her attitude is abrupt, unpleasant, sharp, and disrespectful. Unhelpful and not understanding. She is not a salesperson or a customer care representative. She does not possess an attitude to work with customers. I have received a call from Triumph and we are working out the issue, and appreciate their quick and proactive response. If you work with Triumph, please work with anyone other than Lori Herrera. You will be happy you avoided her.

This company is a third-party credit card issuer for several other companies, ranging from…read moreretailers to banks and even credit unions, which is how I got to know them. Had I known that Elan Financial Service was part of US Bank, I would have never applied for a credit card with the local Nevada credit union I had a good relationship with. Even though setting up my login information was easy when I got the card a week ago, I found problems with logging in to my account this morning after getting email telling me that my monthly statement was ready. I tried logging in with my credentials and was told that I could not. Then the web interface wanted to send me out challenge questions. When I set up the account, I was given the option of selecting at least 3 challenge questions, but the web interface was sending me challenge questions that I did not sign up for, thereby guaranteeing certain failure. It got to the point that I had to call customer service, which was the number on the credit card, not my local credit union's customer service. On the plus side, it was nice that I got a person that sounded like they were either in or from North America and had almost the same accent I have, but when I told the representative my issue, they forwarded me to their technical support desk, who hung up on me after 25 minutes of being on hold. At this point, I was so fed up with the process that I scissored the credit card and mailed it to the credit union whose name is on the card and explained to them my reasons for returning the card and closing the account. When supporting customers over the internet, make the web interface a lot more user-friendly. Even though the web interface may ask for a username and password, the reality is that the web interface wants the company-generated username instead of the one the user created just to access this account. On top of that, the web interface, when it requires answers to security questions, please make sure that these are the questions that the user actually selected, not the ones that the user did not...I never selected the question "who is my favorite hair stylist?" and because I did not select that question, any answer I put down will always be wrong. Hopefully, severing relations with Elan Financial Solutions does not impact my relationship with my credit union. As for US Bank, I've had bad relations with them ever since the FDIC gave Pasadena Financial and Downey Savings over to US Bank and both Bailiwick and TEKSystems had me work on a Bay Area IT conversion project in 2009 and since then, I vowed never to work with US Bank or any of its subsidiary companies, or even set foot in a US Bank institution or facility for the rest of my life.

I had to pay off my balance ASAP including the interest charges, because they are money hungry…read morepeople and when l did it showed another interest charge of $1.40 from rewards which l didn't even know l had l call and ask where did this 1.40 cents come from she said l have no idea so l get a text message and they tell me because l did not pay off the balance from my previous statement if l had not paid the 1.40 when it was due they would have charged me a late fee of 30.00$ they are about they money that's all they care about they Wii not give you any fee wavers like others credits card company l check my reward l have $25.00 to redeem heck I'm afraid to do that they might say l owe interest charges on that! I'm done with EF I'm closing my account

On five separate occasions my regions check card was denied in a restaurant…read more On four occasions I disputed a fraudulent charge and the bank ruled against me. On three occasions a teller gave me counterfeit $100s and they refuse to exchange for real currency I reccomend looking for another bank!

Don't do business with this bank!! Regions bank financed our car a few years ago. They lost a…read more$2,000 payment we made. They didn't allow us to have online banking because we wouldn't open a checking account with them. I was forced to drive to nearby towns to make the car payments. It was either that or pay by mail. Thank God I paid at the bank because I was able to have proof of my payment. After they harassed us for non payment we emailed them a copy of our receipts and just like that the calls ended. I never got a call back or a response to my email to find out what happened to my money in the first place. I couldn't wait to pay them off and be done with them. After that experience I laughed every time the teller would ask me to open an account with them. This place is shady shady shady.

Monica is responsive, diligent, and reliable. Most importantly, she cares about her clients and…read moreproviding them with excessive service. Highly recommended.

Hello, I am Michael Rayford and I own Lone Star DOT Consulting and Compliance. We decided to go…read morewith Escale Business Solutions a few years back and have been extremely happy with our decision. Escale is heads and shoulders above anyone else we have ever used. Monica always answers our calls and provides solid advice and guidance. Our business brings in at least 30 percent more money with Escale because they are so much more efficient at getting our invoices out and keeping our books organized. They are professional grade! Great for small businesses. If you are using someone like Cal Vetti Fergeson and are not happy with your results, I encourage you to call Escale and see what it is like to have a professional handle your finances.

If your a SBO, you are always looking for ways to reduce your time doing things (like the books)…read morethat are non-revenue generating, improve the bottom line, increase profits, gain and serve more clients, and maintain or improve your services or products. We were too! After being introduced to the Profit First method of keeping track of our books at our yoga studio by a business coach, we decided to implement the concepts. Sure it was scary...because it was different. We found a local Profit First Specialist to help guide the process. Although there was a learning curve, in our first quarter of running the PF system the stress of the books have reduced to next to nothing, payroll and taxes have been simplified, and the owner has a quarterly bonus check...on top of the salary she receives that is double what it was before PF. Xact Numbers (Jen) is a Profit First Specialist and if your looking for worry free predictable results from the finances of your business, we recommend you give them a call. We wanted to spend more time gaining new clients and serving the ones we have to the best of our ability. Having amazing people to support you will make a world of difference. Don't wait and wonder....call Jen.

From the owner: Xact Numbers specializes in small business bookkeeping services, including monthly bookkeeping,…read morebookkeeping cleanup, and catch-up bookkeeping. We help business owners get organized with accurate financial records, bank and credit card reconciliations, and clear financial reports. We work with businesses using QuickBooks Online and Xero and provide reliable, judgment-free support so owners can understand their numbers, stay compliant, and make confident decisions.