Worst ever. Consistently applies payments wrong and is unresponsive. As often as payments are mis…read moreapplied it seems like they are just trying to find ways to apply late fees and add interest to accounts. Branch hours are extremely inconvenient and they often are closed during normal business hours. Do not recommend

After more than 25 years with NCU I am leaving because of rude treatment by staff at the flower…read moremound location. I had both daughters and a granddaughter open accounts at NCU and we are all in the process of moving our accounts.

This place is so clean ... with a friendly staff who is willing to take their time and sit with you…read moreand discuss what is needing to be discussed. But at the same time .. they are quick on their feet and very helpful ... not just friendly ... if ya know what i mean... Wink**

This is for all BOA's..... of you have your money there take it out! I deposited a check from a…read morelegit Bank that was for an ESOP Stock...... All I can say is I will not do anymore business with a bank that doesn't care..... screw this bank....

I called in 10 minutes before they closed to refinance my loan. Chelsea the store manager was…read moreextremely friendly and helpful in getting me taken care of. She stayed on the phone with me even past store hours to make sure everything went through. I am very appreciative of her efforts!

The manager at this place horrible. People skills are super bad and can't get people payment…read morestraight. No training.

This specific location the bankers talk too much and are oblivious to the people who wait for them…read more I've been in countless times to make it so my husband can also move money on my kids' accounts but still he can't. I've been sitting here for over an hour to do a wire transfer meanwhile the head banker is telling the old couple her life story.

THE TELLER IS A THEIF. One of them stole $300 from me last week. She purposely shorted me when I…read moremade a large withdrawal. She wasn't wearing a name tag. She is the white, around 5'3 or 4, brunette, 40ish year old teller. I watched her count my withdrawal, and thought it looked short. My kid was climbing on the furniture so I wasn't watching her as closely as I should have. That's on me, but I've been banking with Prosperity for years and never had an issue. That being said, this is the first time I've visited the Coppell location. I took my large withdrawal to deposit it in another bank, and that teller told me I was $300 short. I immediately returned to Prosperity and went to the same teller and told her the amount was short $300. Her response was, "I counted it out." She tried to imply that it was somehow my fault. I pretty much cut her off at that point and told her that I thought it looked off to begin with and I should have spoken up then, but that it most certainly was off. She said, "let me check my drawer." She then moved to a position where I could not view her and her back was to the security camera. She then came around to my side of the register and handed the money back to me: "here you go". That's it. That's what she said. She did not count it out in front of me. No apology. NOTHING. I actually had to ask her, "it's all there?" To which she responded, "it was in my drawer." Needless to say, I counted it myself about 5 times before I left. It was all there now. I left and called customer service to report it. They agreed - this sounded weird. They messaged the manager, and asked if I wanted a call back. I said the manager didn't have to call me back, and she didn't. NOTHING. If one of my employees tried to steal money from a customer, I'd most certainly follow up. DO NOT USE THIS LOCATION. IF YOU DO, COUNT YOUR MONEY 3 TIMES BEFORE YOU LEAVE.

STACEY DORSEY, of New Orleans, Louisiana is such a legend and shining star on their team. I didn't…read moreeven have enough credit history and she explained exactly what I needed to do to achieve it. Stacey D. was super kind and patient throughout the entire process and does her research and I thank her.

Do not borrow money from this company. They use very shady intrest techniques Recently we borrowed…read more16000 from this company and paid it back in the sum of 23000+. We were quoted payoff and we paid trying to get our auto title back. Since we paid our total due we received additional interest x 3 times in various amounts. we will never use this dishonest company again.

i went in the make a pai today and Yanet was rude. Act like I was bother her. She was so unfriendly…read morerude the whole time. Made me so uncomfortable... I can't wait to pay my loan off so I don't have to see her again... I would never refer anyone there at all

I'm a government employee impacted by shutdown after not receiving any income for weeks I went in…read moreto talk to bank manager Veronica she went above and beyond to see what the bank was offering to help. To receive a deposit with her help has lifted a lot of stress on me. Thank you again

I'm really happy to have this bank account. It's right next to my apartment and setting up and…read moreaccount was easy and everyone was very friendly. The best part is all I have to do to avoid a monthly service charge is make 8 transactions with my debit card or keep $100 in the bank. Neither of those options will be a problem for me. The first day I had the account I was able to log in to my online account and the app and use Zelle to pay a family member back. I also received a couple checks until my check book arrives which is exactly what I needed. Also they have a change counting machine in the lobby that will count all of your change for your and it's Free...Sold! I saw there was only 3 people complaining about this bank in the reviews so I wanted to leave my opinion. If I ever decide to leave this bank and I have problems I will update my review but being a new customer I'm satisfied.