I went to go with my girlfriend. There was a lot of nice clothing except the the customer service…read morewas very shameful. The owner was very rude and unprofessional and handled things very poorly. We walked out very disappointed and very irritated. Would not recommend.

Did you know that only 30% of people who wear bras are served by the traditional lingerie stores…read moreout there? Turns out I'm one of the 70% outside of the traditionally served market... As I've never been able to find bras that actually fit, until yesterday when I stopped by Nicolette's incredible shop. Upon entering I was greeted and immediately was guided towards multiple options that would fit my petite form and my particular style & taste. I got to try them on and walked out with new options that help me to feel empowered, sexy and slightly badass. ; ) Nicolette has this way of helping you to feel comfortable in a way I've never experienced in a lingerie shop before. She has this innate ability to match you with items that feel like they are meant for you. If you want to feel confident in your body, or if you love someone who deserves to feel confident in their body (as we all do - especially in a world where there are such unhealthy and extreme expectations on women's/afab bodies) please take some time at this shop. They offer gift certificates and you won't be disappointed. Thank you Nicolette! I'm so excited to wear my new items!

No 9 has a great selection of stylish and high quality but fun clothes - including lingerie, shoes…read moreand stockings- for all seasons and there's usually plenty of sizes in stock. Aly is always helpful as well if you're looking for something in particular. Love their antiques out back too!

I love No. 9 Boutique! The staff and the owner Aly are so kind and helpful! They have a wide…read moreselection of items and styles for all! Love this store, definitely my favorite!!

I waited in line to be one of the first 50 to receive a gift card at their grand opening today- and…read moreI was NOT disappointed. Let me preface this by saying that I moved back to VT from Philadelphia and in philly this is where I bought all my clothes, I was so sad that there wasn't a store here in Vermont or anywhere near by, I literally cried to my partner about where I was going to buy my clothes. I'm dramatic I know! Anyway, the store manager came out and greeted us all in line. She was super helpful, extremely personable, friendly and nice. The rest of the staff I met once we were inside were super helpful and friendly. The store itself seems a little small, but I think the location and store itself is really nice. The prices seemed the same as other torrids I've been too, the layout of the store was great, and they had so many if not almost all of the standard bra options in store- that alone made my day! If you haven't been inside a Torrid before- they carry women's sizes 10-30, plus size exclusive. I love their bras because I can wear the same size in basically every bra and have it fit. They carry super trendy and comfortable styles with a fit that never disappoints, and if you feel like staying home you can order online and have it shipped for free to the store for pick up. So glad my favorite store is finally in Vermont!

I have been here multiple times. My first time was when I first moved to Vermont from Maine. I came…read morehere because some of my clothes that were way back behind my closet had gotten small. And I didn't have a lot of clothes left. So I went to Torrid. The employees are amazing and are so helpful. There clothes are also very beautiful and trendy. I hope to come here again in the near future!

I had a similar experience to some of the other reviewers who have noted negative interactions with…read morethe store owner. I found her to be rude and generally unhelpful. When I finally found a couple of bras to buy I was shocked when I got home to find that she had cut out the labels and tags and did not include a receipt in the bag. So now I have two bras that I actually like and fit well but I have no idea what either bra is should I want to buy the same style again. I'm not sure why she thinks this is good business practice.

I stopped in today to be fitted for a bra. I needed one that wouldn't show through my clothes…read more(seam-wise) and that fit well. The owner was wonderful! She was very professional and helped me find a few different styles that worked and sizes, and I really had a great experience here. The bras were reasonably priced and I'll be doing all my future shopping here. Such a good experience - thank you!

AMAZING!!!! Best experience bra shopping I've ever had. Heather is fantastic and extremely…read morededicated to making sure you find a bra that fits you when she does a fitting. This isn't a store with seasonal employees who know nothing more than you do for how to fit a bra (ie measuring around your bust underneath your boob and then including your boobs)- the employees here know WAY more about fitting, bras, how to treat your bras properly. The selection is also quite nice and there is even a wonderful and gentle lavender detergent for handwashables that I particularly enjoy... but not as much as I enjoy how good my bra feels (which means my back and shoulders and everything else feel better too). Sorta pricey but worth it. You see you're paying for quality that makes a difference and there is a nice little bra buying club.

Came her for the first time with a friend today because we heard about the free bra fittings. I am…read moreso glad that I decided to get that done and as it turns out, the size I have been wearing was totally wrong!! My right size was completely different and Heather, the lovely lady there who helped us, found me a few really great ones. I wore one of them out of the store, that is how big of a difference the new bras were. Already I can see that my posture is better and the bra fits absolutely perfectly. Heather helped both of us and was super helpful and accommodating. While the prices are high, I see now that you really do need to pay for quality with these types of things and first and foremost, make sure you are wearing the right size!! Overall, this was a necessity for me to have done and I left the store with three perfectly fitting bras.

THIS is the ONLY invisible COTTON boyshort:…read more *It's amazing and worth the $30 pricetag *Yes you have to wash it like it's a fine knit, as in, put in bag, cold water, air dry *There IS a reason why it's ALWAYS sold out, I've only had luck in store at Saks and online with Nordstrom *Yes SOME thongs are invisible, but they also don't breathe, and give you all kinds of girlie infections. And seriously who wants to permanently have something up their crack ALL DAY?!!? Check it out for yourself: http://www.wearcommando.com/collections/bottoms/products/cotton-boy-short Hallelujah for Commando cotton boyshorts!!! Switched over a year ago and never turning back. You're welcome ladies.

Low selection. Some rude employees. They have never sold bathing suits in this location. No one…read moreneeds to try on sweat pants. There's just no logic in this store on any level.

Do not go to this store! This store used to be great and I shopped this store frequently because of…read morethe great customer service but recently they hired a new general manager who is grouchy, miserable and downright rude to customers and not willing to go out of her way to help them! I frequently buy multiple items, try them on and return the items that don't fit (especially with covid more so now) and have never had a problem returning items even with no receipt or even if the price tags have been removed. It says in their return policy keeping the tags on the items is not required for a return and they have always been able to look up receipts with the card the items were bought on. I have never ran into any issues return items with no tags or a receipt. Long story short I recently went into Victoria Secret and was helped by the new General manager who immediately was rude and started yelling at me and refused to return my items because the tags weren't on them and I didn't have the receipt. I argued with her for 20 minutes in the store while she just kept saying that its policy and she can't return my items with no tags or receipt even though it's not policy when the policy actually states you don't need the tags or receipt to return them. She clearly doesn't know the return policy very well or how to work the register well enough to return items with no tags or how to look up a receipt. I spent all day on the phone with corporate and this manager to try and get my hundreds of dollars worth of clothes returned. I wasted my time and energy when at the end of the day she was able to return them anyways (go figure). If she would have actually wanted to help me and if she would have taken the time to learn how to return them or how to look up a receipt instead of just refusing I would be a much happier customer. I now will take my money to other victoria secrets in my area.

I bought a vibrating wand at the Essex Jct. location on Pearl St. At that time, my experience was…read morea good one... ...until 6 weeks later. Granted, it WAS 6 weeks from the time I bought the wand until I opened it. The packaging was supposed to have a storage bag and a USB cord for charging. It did not. I went back to the store to get an exchange, not a refund. A female employee greeted me and I asked her about an exchange. As I was telling her my issue another female employee (I assume some sort of mgr. or owner) came to the counter and immediately started berating me. "Really? Six weeks?" I said I wasn't looking for refund just exchange. Her: "How do I know you didn't just take them?" I told you she wouldn't. "See?", she said. The she said, "You'll have to contact the manufacturer." I said "You sell me a defective item and it's MY fault?" Her: "Well...you don't have to shop here." Furthermore, their prices are outrageous as I was to find out after doing some comparison shopping. They know they have a captive audience when it come to adult novelties. This sorry excuse of a customer service person totally shocked me. ZERO knowledge of how to work with customers. If this infected boil of an employee were on fire and I had a glass of water, I'd drink the water. My rating is actually ZERO stars.

Been to many locations, its overpriced. You can get all of that store from aliexpress.com…read moredhgate.com for those who like the whip cream, you can probably find them on online using google... You'd think they'd be a bit more personal and not mean. The best interaction was in saint albans a few years back, she was actually friendly, did her job well, was courteous.