Absolutely ridiculous customer service. The line was backed all the way to the door, and instead of…read moredoing his job, the young male employee with pink hair kept stopping in the middle of serving customers to scroll on his phone like there wasn't a lobby full of people waiting. He acted like he couldn't care less that the line wasn't moving. To make things worse, there was another employee in the back just sitting there eating. Maybe she was on break--I don't know--but from a customer's perspective, all we could see was one employee struggling to move the line while another wasn't helping at all. The wait was so bad that I watched at least 15 people walk out because no one wanted to stand there while the line barely moved. It was honestly embarrassing to watch. If you're scheduled to work, then work. Customers shouldn't have to wait forever because an employee is more interested in their phone than helping customers. Management seriously needs to step in because this was one of the worst customer service experiences I've had. I definitely won't be coming back if this is the level of professionalism they allow.

I don't write many reviews but terrible service, super slow!! The workers weren't sure of anything…read more None of the workers had gloves on, one even had a bandaid on with NO glove. They don't scoop everything into your cup I had to ask for what I was paying for! I won't be back!

The yogurt is very good and creamy. It's not all chemicals. It tastes really delicious. But the…read moreowner was working when we went into this yogurt place. He was very rude and we saw him be rude to a mother with two little boys as well. It didn't sit right with me. I thought he was rude to me when I said that "their yogurt is better than the place that was there before". The owner answered "well, I hope so!". But anyways, I doubt we'll go back now because I didn't like seeing the mom cry when the guy was rude to her because her son threw away a drop of yogurt in a cup. The atmosphere is pretty much the same as peach wave was. As it looks the same inside. It's clean looking and there's two table tables with chair chairs outside.

Such a hidden gem! The froyo flavors were delicious and tasted really high quality. The shop itself…read morewas super clean and cute inside, and the service was so friendly and welcoming. We were just passing through and stopped in on a whim, and it ended up being such a pleasant surprise. Would definitely recommend checking this place out!

I LOVE cookie dough and this did not disappoint! We got a flight of 4 flavors for $9, which is a…read moregreat deal! Each flavor we tried was delicious. It's inside of Union Hall, which we weren't expecting but that was fine. They are under a different name though, "Cookie Dough Bliss". I think the girl working said that this company just bought Dough Re Mi or something like that. The girl working was also so patient and sweet, as we were visiting with three small children who couldn't make up their minds! As a cookie dough lover, I'd definitely come back!

First and foremost this place is actually located inside a food hall...imagine our surprise when we…read morewalked in and discovered multiple places to eat we were in for a treat. The service is 10/10 and the employee was so sweet and even offered us samples in case we weren't sure if what to order. Now the cookie dough is delightful and not extra sweet. I'm happy that we found a place that serves editable cookie dough and no tummy aches after consuming. I will definitely make the drive to Waco to check this place out again or order online.

It's funny that every year I come to Waco to visit this ice cream shop I haven't done a review!!!…read more Ice cream is always best on a summer day or night here in Texas!!! Always a treat to enjoy an ice cream Sundae's with whipped cream and cherry on top!!! That's what I got ... SALTED CARAMEL SUNDAE drizzled with caramel and fudge sauce as well!!! Known for their best chocolates, fudge, and of course ICE CREAM!!! Their heritage chocolate and ice cream craftsmanship has been around for almost 75 years !!! Service was great by Jackson who served us with our orders!!

Just thank goodness they were alright - no kitchen/freezer accident. Came in on a Tuesday…read moreafternoon, a few minutes after 5pm, but no employees were available to service. Another customer had already been waiting a while. We called the business phone and even knocked on the "employees only" door. No-one came out. I waited about 12 minutes. A third customer even came in, but left. Finally a couple employees appeared. Their creamy ice cream and ready fix-ins hit the spot - cappuccino and marshmallow s'more. I even got some salted caramel fudge. Oh boy! Beautiful store! Fun sweet therapies! Excellent DT Waco location. Outdoor seating. Great walking area.

1st time here driving thru Texas. Greeted by "Shayla" who provided genuine EXCELLENT customer…read moreservice. AND with a genuine smile. Even when she got hit with a rush of customers, she maintained a friendly exchange. I got the brookie with ice cream which was fantastic! This is a small shop with approx 8 metal bar style stools. Air conditioned . 1 gender neutral restroom. Plenty of parking out front. This shop was very clean and bright. I do have one concern for the worker while watching the ice cream freezer be reloaded. Unless there is a better way to load the freezer, I foresee back injuries in the future . Just so I am clear, I was moved to give a five star mainly because of Shaylas beautiful attitude. She is a great asset to this business. Thank you Shayla for the happy memory

Dear baby Jesus! The peanut butter cup deluxe cookie is to die for. And it WARM!!! They serve is…read morewarm!! So delicious! Worth every cent

Great staff, great food and wicked good custard ! They honor Veterans with a discount everyday,…read moreand is so special because too many places only honor Veterans on Veterans Day.

The costumer service was amazing! Kiana was very kind and cared about her job. I had never been to…read moreFreddys before and was super pleased with the fact the lady who helped wasn't just there because she has to be but had a great attitude! Food was as expected with fast food.

Staff seems over worked and under appreciated, as well as understaffed. Girl at the counter seemed…read moreoverwhelmed and frustrated/ annoyed. I don't come here often. Management needs to do more for morale/support. Food was good. It's an old location and could use some aesthetic love on the worn tables and chairs.

Food is good, but you will not be able to use a gift card for this location! It never works. I've…read moretried many times and it works maybe 1/10 times because their system won't allow gift card to be selected as payment.

We stopped by yesterday for a 1/2 dozen cookies and they were so yummy! The guy that was working…read morewas welcoming and friendly. He got us our order quickly and thanked us for stopping by. I've stopped here 3-4 times in the last several months and found that the employees are all welcoming and the cookies are always warm and yummy. Thanks for the great experience.

Got as reward for students. They liked them. Wife gets these at her bank a lot and recommendedread more