This is a mixed review because, at the time, I thought the care I was getting from Health Quest was…read moregreat - I felt much better and liked the chiropractor I got paired with, plus their location was right in the neighborhood and I really like supporting small businesses. However, I encountered major issues with the ethics of how they operate as a business. And I have since come to learn that the care I received from them, while it felt good short term, may have caused long-term damage. Now, over a year later, I am writing this review, because despite all of my efforts to communicate that I want NOTHING to do with them anymore, they continue to reach out to me for more business. Hopefully this will finally make them stop.
After my household lost the job our insurance was through, Health Quest proactively offered to check if I was still covered so I could continue to come in (because I explained up front if I wasn't covered by insurance, I would have to cancel my appointments, which were non-urgent for me). Health Quest checked on this immediately prior to my next three or four appts until the end of the month, which was a great convenience for me (who has time to wait on hold with an insurance company, especially when someone else is offering/willing to do it for you?), and I know they were happy to not lose a customer since I was with a new chiropractor who didn't have a long client list yet.
Then, at end of the month, the receptionist called me up to explain I actually owed them HUNDREDS of dollars because, despite telling me they had a dedicated staff member for all their insurance work, "I" was misinformed of my coverage (they were careful not to claim any responsibility at this point, or even apologize) and they were now billing me retroactively, at FULL PRICE. This was infuriating to me as a patient since they were the ones who OFFERED to check my insurance coverage in the first place! Frankly it felt downright like a scam.
I fought them back and forth and eventually they agreed, begrudgingly, "as a courtesy," to split the cost with me 50/50. This "favor" that they did me - first, in proactively offering to check my insurance coverage when it was in question so as to not lose me as a customer, and second, to still charge me loads of out of pocket costs when this was their mistake, or maybe lie? - was infuriating. I felt cheated and taken advantage of.
I considered reporting them to the Better Business Bureau, but I figured maybe it was just one person - one of potentially a few - who was just really bad at their job, and as long as they were aware and could correct this, I would give them the benefit of the doubt and just move on. So a week or two later, I reached out and asked for the owner to give me a call back so I could "discuss some recent issues," because I believe in awareness and positive communication more than negative online reviews. Well, he never called me back. Then a few months later, I received a chipper message from Health Quest asking for referrals, then a week later, ANOTHER call asking for referrals. I ignored the first one but with the second was annoyed and told them I'd asked to speak to the owner about some issues a few months ago but never heard back. I told them if the owner was not going to call me back, I wanted to be removed from their system and never contacted again.
I have since learned from doctors and other specialists that the chiropractic work Health Quest performed to resolve the issue I was having was actually quite detrimental to my condition - they NEVER should have taken me as a client in the first place. Also, you guessed it, I never got a phone call back from the owner (which is fine, as my interest in trying to help them improve their practices has long since expired). But now I'm suddenly getting texts asking to make an appointment and come back in.
I very rarely write negative reviews: it's not in my nature, and I don't like to do it. But the ethics of Health Quest's business practices are questionable, repeatedly the owner has not been responsive to my outreach to communicate or discuss issues, and they don't listen to or respect their patients when someone tries to leave. I don't recommend this business.
