I used to take lessons there and the people that taught me were very nice people. The owner was very kind

Ken and his team are awesome. Took my acoustic in for a tune up and re-string. They turned it around in two days and it sounds beautiful. Can't say enough good things about this local, small business. read more

I had a music lesson scheduled for 1/8/20 at 6:30pm I had a morning Dr.s appointment in Milwaukee The original scheduling would have allowed me plenty of time to got to the store. unfortunately The Doc found something worrisome and need me to stay for tests that is when I called to try and reschedule and this saga began. This store literally stole 3 lessons worth of my money with out remorse...because I had a medical emergency! It is very unfortunate that this store is not run like a local business servicing their neighbors. I have been going to Pearl Street for years. I have bought several instruments and accessories, including a previous owners personal guitar. I nave taught myself a bit and can play a bit but I decided to get some polish with lessons. I bought 5 lessons and took one that night is was great. The teacher was awesome. The following week I had an appointment in Milwaukee but was scheduled to be home for my lesson. Well the Doc found some stuff that need further attention. I called The store to reschedule my appointment but the told me I would be charged full price. I explained to deaf ears about the issue, nope, you lose the lesson, You can start back up with your remaining lessons next week. I don't care about the money but when a small, local business is this inflexible with it's neighbors then would rather go big box and get the pricing. So I got a call from the store and The owner tells me there is no refund or reschedule. I had asked him to refund the remaining balance on my account he said that I have to give 2 weeks notice. so he now has taken 3 lessons fees for absolutely no services rendered. In the Us code it is defined as theft. Please see attached voicemail transcript to see how this store treats a medical emergency. Here is the voice mail transcript from ken the owner (I believe). "Hi this message is for Gary this is Ken Pearl Street music um on the oil over here and _⁠_ signed up for lessons with Nate and then um we paid for the month and then you didn't show up today I heard you want to refund because you were upset um about um our policy um but we have a contract that you signed so I mean you know about _⁠_⁠_ policy it says it on the contract right on the contract it says anytime student _⁠_⁠_⁠_⁠_⁠_⁠_ _ lesson then um you don't get a refund for that lesson iMessage within 24 hours and um yeah that's just how that works um it's in the contract we can email you the contract that you signed _⁠_⁠_⁠_ that says that that's fine if you want um and if you wanna refund um for the rest of the lessons for the month um it also says on your contract that you need to put in a two week notice when you wanna quit so you would always for two more lessons anyway so I would say why don't you just finish out the month and if you want to put in your two week notice um starting today that's fine um but yeah he signed a contract um that you're fine with canceling the same day and not getting credit for it and _⁠_⁠_ also signed a contract I said you have to give it two _⁠_⁠_⁠_ notice before you quit so um yeah those are store policies if you can give us a call back or you can email me Pearl Street music at att.net if you have any other questions or concerns um if I have your email um I'll look and see if I have your email I can just email you the contract that you signed OK and we'll talk then thank you bye-bye..." You lack the charm of a neighborhood business. read more

We have been going to Pearl Street for about a year and a half. We love our son's piano instructor, he has taught him more than we ever imagined in a short amount of time. It is a great little place for any kind of lessons. They treat you like family. read more

I consider myself very fortunate to have found the shop, since the shop in Crystal Lake went to crap under the new owners. The prices on all instruments seem fair. They have several unique used instruments in stock at this time. They have a excellent selection of instructional books. The employee working, who said his name was Danny, was very informative and helpful in directing me to what I was looking for. I can't believe that I've lived here for 10 years and did not know that the shop even existed. They must not advertise, because I've never even heard of them before I did a Google search for music store, simply because I was in the area and needed something. This was a pleasant experience. If they advertised, they'd be a hell of a lot more successful. read more

Pearl Street music is not a terrible store in general --but never go there for anything relating to guitars. The people there are nice and friendly but when I took my guitar in for a full set-up, they said they couldn't do anything because the truss rod was stripped. However, the truss rod was NOT stripped, as I took it in to a guitar specialist at Sam Ash who said it was fine. This may seem like a small mistake- and it is- but it shows that when it comes to guitars, they don't know what they are doing. read more

My grandchildren take piano lessons at Pearl Street Music and I am so impressed with their progress. I asked if they wanted to take the summer off and they wanted to continue lessons and learning. I am so proud of the skills they have learned in just 9 months! I hope they will continue for years to come. Thank you PSM for giving them such a love for music and learning! read more

I really only come here when I need something that very day and don't want to make the trip to Algonquin (Guitar Center)... Most of the items are overpriced and low in selection... I imagine if you are looking for a school band instrument, reeds, oils, etc. this would be the place to check out, but anything else, I advise using Amazon if you have the time (it will be much cheaper, shipping included). read more

Two star simply for pricing. Went in for guitar strings and everything they had was at least double the price of other retailers. I know it's a small shop and need to have higher prices but it's too much. But I am glad there is a local shop so I can get something in a pinch, but I sure do pay for it. read more

we have had 2 children take lessons here. Very reliable and both kids loved it, took to their teacher very quickly. The waiting area has quiet toys for when I need to wait with the younger children. read more