Absolutely terrible service i walk around for 15 plus minutes at a time trying to find an employee…read morewhich are never seen or on the sales floor, I should have learned my lesson when I went to the hot water heater section and pressed the customer service button I was in the market to buy the best tankless hot water heater I could buy for an upgrade for my home and I stood there for 20 minutes when the light was flashing and the intercoms were paging customer service in the hot water heater department over and over and over where two employees finally and slowly walked by and I yelled "oh! Hey!, can you help me with hot water heaters!?" They both shook their heads and both just kept saying "I don't know anything about hot water heaters" and just kept walking. So I gave up and just went to Home Depot. I then (stupidly) went back to Lowe's about a week later to upgrade my washer and dryer this time I ambushed an employee at the appliance department and he was very stern and NOT a nice person but my wife really wanted this washer and dryer so I paid $2,400 for a new washer and dryer and paid for the delivery and hookup fee. They showed up 4 days later with my new washer and dryer the two delivery guys couldn't have been more than 20 years old they were very inexperienced they clumsily brought the washer and dryer in my home banging walls and doorways I had to yell out for them to be careful with my home about 5 times. They "hooked up my washer and dryer" while me and my wife were in the kitchen and then they left without saying anything. We put the first load of laundry in the washer to test it out a medium sized load of clothes before we knew it the washer was bagging like a drum and walking across the floor so violently it unplugged itself from the wall!! I scooted it across the floor back to its original spot and took the wet clothes out. I tried again the next day with a small load, maybe 3 shirts and 2 pair of lie jeans. The next thing I know the washer was banging and walking across the floor AGAIN!! I went back to Lowe's and demanded to talk to a manager and explained to him what happened that there HAS to be something wrong the delivery guys weee very young and asked if they could send a professional to my home to double check the instillation and I would gladly pay a service fee again to make sure it was done right, the manager disagreed and denied my request saying nothing else. I reminded him that I paid $2,400 for the washer and dryer and that should get me some kind of cooperation. The manager just kept shaking his head no and denying. I ended up having to call a professional from Angie's list. The contractor came to my house the next day and inspected the washer and dryer and discovered that the delivery crew for Lowe's DID NOT remove the rubber block stoppers that were screwed in to hold the drum of the washer down during shipment from the factory. So ether the young delivery guys we're inexperienced and had no idea what they were doing or they tried to set me up for failure for telling them 5 times to be careful with my walls banging the washer and dryer around clumsily. Even though this Home Depot is just 2 miles away from my home I'll never be back! I'll drive across town to Home Depot.

We had a firm order to have pine straw delivered. We had to drive 1 1/2 hour to get to the delivery…read morelocation. They never showed up so we called customer service. No one answered after 2 half hour calls on hold. So we went to the store and found out one of their employees can amend our order and the pine straw was no longer in stock. We have now been waiting 1/2 hour to talk to a manager without any luck. Are zero stars allowed?