i take my daughter to pediatric associates and recommend them to new parents. both dr. owens and dr. whittaker have cared for my daughter, and we found them to be responsive, caring and eager to engage us in decisions regarding our daughters care. the office allows you to enter through a different door when your baby is a newborn and go directly to the patient room (which is great during strep season). they also have a completely different area for sick kids. they do require an annual fee, in addition to your insurance and copay, but i think it is worth the added expense, especially with a baby. read more

I took my daughter in to see Dr. Whittaker for the first year we were living in Austin. I LOVED Dr. Whittaker - so much so that I was willing to endure 30 minute waits in the waiting room for him. Best pediatrician I've ever met. However about a year ago I scheduled an appt with Dr. Whittaker and when I arrived with my sick kiddo in tow, I was told he was no longer with the practice and I'd been scheduled with another doctor I'd never met before. Not even a phone call to let me know. When I asked where he'd gone the staff was completely unhelpful. I asked them to put me in contact with him and they agreed to, but never followed up. When I called to have my daughter's records transferred to a new office, PAA wasn't even interested enough to ask why I was switching. Since I left, I've never heard a peep from them. I guess they must get enough business to see mine as completely expendable. read more

NO "Value Added" here! It is ridiculous that you have to pay $200+ a year for mediocre medical care. Having recently moved from out of state, I was very interested in finding a long-term pediatrician with whom we could develop a caring relationship. After reading many reviews of the different practices, our family decided to go with Pediatric Associates. We wanted the best, and honestly, I thought you get what you pay for. I thought that the Value Added plan really would mean quality care. Unfortunately, Pediatric Associates did not live up the to standards we were used to. We came from an office where everyone from the receptionist to the nurses and doctors knew your name and truly seemed to care about how your family was doing, and the doctors were knowledgeable and knew all the most recent developments in pediatrics. At Pediatric Associates, the staff is very impersonal, the front staff especially is rude, and everyone, even the doctors, seem more concerned about moving patients through than spending quality time with the patients. There were times when I would wait 20-30 minutes to be seen by the doctor, only to have my visit last 5 minutes because they were running behind. Also, after hours, when you call the office (for an extra fee), you get the nurse. My opinion is that if you are going to charge a fee, then I should at least get advice from the doctor, not the nurse. There is a lab in the office, which can do blood tests and xrays. Sometimes this made things pretty convenient, but the lab is very limited in the tests that are able to be done, and I'm not sure that anyone, particularly a radiologist, even looks at the xrays. My overall feel is that despited being nickel-and-dimed for everything, from after-hours phone calls/visits to even just the privilege of being a patient at Pediatric Associates, more should be offered. The service falls short by quite a bit. I was sincerely disappointed and have found a new pediatrician who provides great care, without the added fee. read more

My mother took me here when I was a baby and they first opened up over 30 years ago. When I had my son, we brought him here as well--to the same doctor! (Dr. Gill). Sadly, Dr. Gill retired, but we were thrilled to see Dr. Griggs, another one of the original doctors. They are so knowledgeable and comforting. You know they've "seen it all". My son is deathly afraid of needles. Every time we go, they remember this and take special consideration and care in making everything as comfortable as possible for him. We love Pediatric Associates! read more

Love, love, love PA, especially Dr. Hargrave. He is always incredibly detailed and never rushes us when we have millions of questions at well-checks. We are grateful for his approach and that he is willing to tailor it to ensure that parents' concerns are taken into account without compromising the care of his patient. Not an easy tightrope but he walks it better than anyone else I've encountered. Cannot say enough great things - we have a ton of respect for Dr. Hargrave and are grateful to have our kiddo as one of his patients. As others have said it is a challenge to get an appointment with him, especially for well-checks, but remembering to call way in advance helps with that. Even with this, Dr. Hargrave is ten stars on a five point scale. Incredible! The other Drs. we've seen have all been wonderful too - Mirrop, Owens and I think one more. Like some of the other reviewers, I also have had a couple of surprising run-ins with one member of the front desk staff. However, the medically-related staff and Connie (at check out) are all so incredible, they make up for the lackluster experience at check-in. Plus, the run-ins have only been a couple times and the last few appointments have been fine. All around a great practice and always good experiences here. read more

We have been with Pediatric Associates since a little over a year ago when my first child was born. I am now expecting number two and am thankful that my family has such a wonderful practice. We chose Dr. Hargrave based on word-of-mouth recommendations, and he is wonderful. Very kind and gentle...never makes you feel rushed. On a few occasions, we have seen Dr. Whitney Morgan, who is a new associate with PA. She too has been wonderful! Dr. Hargrave was actually out of town when my daughter was born, so our first appointment was with Dr. Morgan. As new Moms know, this is the time when you are completely shell shocked at your radically different life...exhausted and guilt-ridden about everything. Dr. Morgan was very caring and reassuring. She has two little ones of her own and is very knowledgable about breast feeding and all the other zillions of questions and concerns you (will inevitably) have. She also puts a lot of emphasis on parent intuition and really makes you feel "listened-to." I have seen a lot of doctors in my 29 years (that's a whole other story), but I can attest that this is a rare and important virtue for a doctor. Additionally, all the nursing and support staff are equally kind and wonderful. Everyone I have encountered is extremely knowledgable and has always satisfactorily addressed my concerns. I cannot recommend Drs. Morgan and Hargrave -- and Pediatric Associates -- enough! read more

I've never left a bad review in my life, but I thought it was important since this is an important decision. You are nothing but a number in this office. They push patients in and out so quickly they don't even know what they are doing with who. They gave me information about the wrong child. It was awful. The doctor (Dr. Loomis)is nice but she needs to actually read her patient files and learn about the individual babies. read more

Dr. Mirrop and the staff show their experience with kids. Our boys may not like it when it's time for a shot but as for the staff and office environment it's great. Our thoughts are consistent with what others have shared. Dr. Mirrop genuinely cares and is receptive to all issues we bring up as concerned parents when it comes to our boys health and well being. read more

NOPE! The office staff is so terrible and so lost its not even funny. I understand that they are in the process of transferring everything over to electronic records, but i have to give them my insurance and license for them to make a photo copy, they CONSTANTLY bill my old insurance and then bill me send me bills for another patient etc. ALSO HUGE... THEY DO NOT HAVE COMBINED SHOTS FOR YOUR LITTLE ONES!!!!!! This means that most other places have to only give one or two shots and these people give at least 4! Talk about a pain in the you know what!!! Ive had two scheduled appointments that they told me when i showed up were an hour before. (i just so happened to keep the first ticket with the time and date, and remembered to keep it for the second) When i showed it to them they just said " Well that is not what we have so you will have to wait until a doctor can see you" I then asked them if my appointment was supposed to be an hour earlier then why did no one call me to ask where i was? there was ZERO response... I think that the doctors there are great, but honestly the amount of crap you have to go through to see them is NOT WORTH IT! read more

After rushed, impersonal, sometimes condescending treatment at Capital Pediatrics, we switched to Pediatric Associates of Austin and have never looked back. We began with Dr. Whitaker, and now we see Drs Owens and Miller. I appreciate them so much! They're both warm, respectful in their communication w the children, and knowledgable during office visits. None of the doctors we've seen have thrown antibiotics at viral infections, and Dr Owens and Dr Miller have been ok with spacing vaccines out a bit more than the standard schedule, when we've wanted to. We've had great experiences with After Hours Kids care and phone calls with nurses, too. I once had a 20-min long phone conversation with a nurse, during which she talked me through an issue that really didn't require an office visit. She listened well and gave great advice. The only reasons I'm rating PA 4 instead of 5 are (a) as others have mentioned, the front desk staff regularly comes off as grumpy and rude; and (b) the Value Added Service Fee. It's annoying, and I'm sure it excludes a lot of families from PA's practice, but in the end we're able and I'm willing to pay it for great care. read more

The staff is great, and the doctor's are excellent. We've been seeing Dr. Crowley since my son was born last June. Sad to see her go.

We love this practice so much! I only wish these doctors could be MY general practitioners, too! We have seen Dr. Loomis since our son was a newborn. We were nervous, first-time parents with no family in town. I will never forget how much time she devoted to helping us feel confident and capable!! It made a huge difference in those first few months. We are eternally grateful for that. Dr. Loomis is gentle, loving, experienced, a good explainer and a really good listener! I am so impressed with how up to date she stays on recent medical research and the tips/techniques she shares with us for bringing up happy and healthy kids. I remember when our son first became a patient, we initially hesitated at P.A.A.'s "value-added" service fee. We don't question it at all now. We trust the practice and their rationale for the fee completely. The care that we have received with all the perks (telephoning with nurses, after hours care, etc.) totally justifies it for us. We've received excellent treatment by all of the doctors in the practice now and they are all really fantastic. Can't rave enough. THANK YOU, everyone! read more

I love Pediatric Associates. I went there as a child and saw Dr. Griggs, and now he take care of my children. My son has a rare childhood disease, and they've been wonderful with him and his many complications. They have a lab and an x-ray machine on site, so everything is done immediately and with as little pain as possible (for children and parents!). They also have an after hours call line, as well as an after hours clinic where you can bring children between 8 &11pm. Their after hours has saved us by treating many an ear infection. Dr. Mirrop and Dr. Gonzales are also wonderful. We moved back to Austin from NYC, and their practice beats out even the top fancy practices on the UES, with a lot less pretension. I would recommend them to everyone who asks for a good pediatrician, and nobody has ever been disappointed. read more

I called the office to make an appointment for my son to get a physical checkup. I was instructed by one of the receptionists that I could have that done with the After-hour Care service. I had to go online, they did not schedule that. So, I went online and scheduled it for the next day We came to the office 15 minutes early, only to find out that we could not get that done because of his well check was not up to date. My son's was last year. The office got confused with another patient who had not had a well check for three years. Well, we scheduled for another appointment for the next day. Early in the morning, I called and only to be informed that our appointment had been mysteriously cancelled by "somebody". All the while, we were reminded several times that we had a bill due, the bill which had been paid and cleared from our bank account for the last few days. This was the most frustrating experience I have ever had with the office. And, yes, not to mention, we had been their customers for more than twenty years . All of our children were seen by Dr. Aiello, who just retired last year. Our children had well check every year and my son had the physical checkup with them for the last there years. I am not asking for special treatment, but the receptionist was so rude, especially when it was obviously their fault in giving me the wrong information. If you asked me a few years ago a recommendation for a good pediatric office, I would not hesitate to recommend this office. But if you ask me now, I would say, go and look around, do some research. I am not so sure I can recommend this office any more, sadly enough. I am looking for another doctor. I am sorry Dr. Aiello. The place is not the same without you. read more

Dr. Hargrave is THE BEST. I truly love watching him interact with my son and he is the reason I have been loyal to this practice for a decade. I have also been to the after-hours clinic and seen a nurse practitioner that I had a really positive experience with. As I read through all the positive comments about the Doctors, I couldn't help but notice that not one review says anything positive about Dr. Morgan. I agree with that omission wholeheartedly. If you can avoid seeing Dr. Morgan, this is a wonderful practice. read more

I interviewed half a dozen pediatricians before going with pediatric associates. They were the only group that met virtually all of my requirements: separate entrance for infants, separate waiting area for sick versus well children, their own nurses, all pediatric RN's, answer after hours call backs ( and they have ALWAYS called me back in a timely manner), separate entrance for rashes, their own after hours clinic, weekend regular hours, and enough doctors that you can always get in with someone if your primary doc is on vacation or not available. We have been with them for 6 years and continue to be thankful we found them! I have no problem paying the annual fee for the quality service they provide. This is a professional, top notch group of doctors. We see Doctor Aiello, but have also met with Boes, Hargrave and Griggs---all excellent. I never met Whittaker, but I feel confident this group had good reason if they were tight lipped about this doc's departure or wherabouts---remember they are regulated pretty strenuously. I originally chose Dr. Aiello because I am a family lawyer and he was able to make 2 of my most difficult clients happy---my thought ---if he can keep them happy, I will be a walk in the park! We've never looked back. read more

Umm... really! A yearly service fee for doing your job! No thank you! Our family has moved around a lot and I have never heard of this from and pediatricians office - ever! The fee is called an "value service fee" for having access to the Dr's after hours. Sorry, but we have always received this at every practice without paying an extra $115 out of pocket. This type of practice should not be legal! read more

SUCH A GREAT OFFICE!!!! Dr Griggs is AMAZING!!! So kind, gentle, and understanding. Of course, when making a last minute appt, you might not get your regular Dr, but all the other Drs are amazing. Thank You Dr Owens for discovering our son's hernia. He is fully recovered! The MA's, nurses, office staff (usually negative) are ALL amazing!! Clean office, great class of parents. Not to be mean, but THANK you GOD they dont take medicaid. Just a difference in parents/vibes. Love you PAA!!!! read more

Love this office! Wonderful service-our main doctor is Dr Hargrave and he is so kind and listens to all of our questions without hurrying us. I have seen some of the other doctors when we needed sick appointments and they have all been great. So nice to be able to get in same day if needed and love the weekend hours! Highly recommend this office. read more

Absolute best group of pediatricians and nurses in Austin! The practice has a great policy of bringing newborns directly back to the exam rooms instead of risking exposure in the waiting area. Weekend office hours, nurse help over the phone during office hours, NO wait in the wait-room and super kid-friendly office. EXCELLENT CARE for newborns, toddlers and children. Perfect place for any little one! read more

I LOVE Pediatric Associates and our pediatrician Dr. Miller. I also absolutely find the Value Added fee to be well worth the money (unlike another reviewer). As a new mom, I am never rushed in and out during the well checks (as I was when we were with another well known pediatric group here in Austin), Dr. Miller always remembers little details about my daughter, and genuinely cares for her well-being. I also enjoy the staff and nurses, who are always kind and helpful. I can't find one thing to improve--I am genuinely appreciative of their hard work and grateful that I found such a smart, caring practice where my daughter is treated with care and concern and I am treated like an intelligent human being. Kudos to Pediatric Associates!!! read more

Love Dr Owens. sits, listens and gives her opinion but most of all ask for your thoughts or concerns. Mandatory value added service fee leaves a bad taste but with inhouse lab and after hour care for PCP price you just cant beat it!! read more

Dr Crowley was the pedi for our child as a newborn - six months. She gave us horrible advice (we now know) when our daughter was experiencing terrible gas and reflux. She was very dismissive as it being "normal" and then even dismissed more severe signs, as well as what we now know to be very obvious signs of allergy/sensitivity response like eczema. She did not even let us know about other options (like hydrolyzed formula) which was a last resort. Dr Crowley told me that going on an elimination diet to try to ease my daughter's digestion of breast milk was "a waste of my energy" but when we finally ended up at a pediatric gastro specialist he told me my daughter's issues were "100% connected to what I was eating" which was true. So thankful we now have a different wonderful pedi. Unfortunately, our daughter was in pain much longer than she should have been because of Dr Crowley, which is heartbreaking. read more

We did not have a good experience at this office. Some good things about Pediatric Associates is that the office was clean and our appointments were punctual. Our doctor, Dr. Kibbe Crowley (formerly Miller), was sweet but inexperienced and gave us bad advice regarding breastfeeding. She also clearly did not remember our issues and concerns from appointment to appointment, which she could have easily read from her chart if she cared. She just didn't seem to care enough about us and our child for us to keep her as our pediatrician. Their lactation consultant, Heather Henry, was not helpful and in fact, she referred us to a different lactation consultant at another clinic. Also, they charged a "value-added fee" (over $100/year), which is not covered by insurance, and which no other pediatrician that I know of charges. The fee would have been worth it if we felt like we were receiving extra value, but we did not. read more

Dr. Morgan is the reason I strongly advise against using this practice. I moved to Austin 2 years ago and was referred to Pediatric Assoc of Austin by my sister who said she liked the practice but to steer clear of Dr. Morgan. A Mom on my daughter's soccer team said exactly the same thing last Summer - "avoid Dr. Morgan". I liked the other doctors very much when I took my youngest (of 4) for annual check ups. The problem came when my daughter had a sinus infection and we had to see Dr. Morgan. She came in the room hostile, my daughter physically recoiled when she started to examine her AND she misdiagnosed a simple sinus infection. Dr. Morgan was condescending and abrupt. It was only our 3rd visit to the office in 2 years so it isn't like we were in all the time. Two days later, my daughter ended up in an after hours clinic where a nurse practitioner made the correct diagnosis. Within a day on antibiotics my daughter was feeling better but she missed 4 days of school and had a lot of unnecessary pain thanks to Dr. Morgan. read more

I have been a patient at Pediatric Associates since I was 9 years old and I am now 21- they still can't get rid of me! Dr. Griggs has seen everything and is always so happy to see me (even though I barely fit on the table). I am a very healthy individual, but I get the annual sinus infection. If I'm sick, they will see me the same day- it may not be with my usual doctor but they are all qualified doctors and provide the best care. Dr. Hargrave is wonderful- so funny and makes being at the doctor's office pleasant. The after-hour clinic is amazing for a college student like myself (and for the kiddos too). There is an additional annual charge for this service, but it means having access to medical care until 11pm 7 days a week. As we all know, you only get sick when the doctor's office is already closed! The staff is so friendly- the nurses are all sweethearts and very understanding (especially with the needle-fearing children). I love being vaccinated against the ugly microbes and Pediatric Associates offers the flu shot at the beginning of the season. My only "complaint" (if you can even call it that) is that well-check appointments are a little more difficult to schedule, but if you're well, I suppose there isn't as much of a rush! read more