Our experience at Southwest Pediatric Associates was extremely disappointing. Families deserve providers who take medical history seriously and who prioritize continuity of care, especially for young children. If you want individualized and medically competent care, this is NOT the place. read more

There are great care providers working here, however, they have a policy of requiring/dictating care to parents instead of recommending care solutions. read more

We have been confident and pleased with the care our kids have received at SW Pediatrics for the past 5 years but most recently my daughter met/saw Dr Boardman. She was truly exceptional in communication, patience and listening to the timeline of my daughter's symptoms, covering all bases and was very thorough in determining the best next steps! We are so grateful for her time and knowledge!! read more

Blown away by how thorough and caring this practice is - from the front desk, to the pediatricians, all the way to the billing department. As a first time mom with a newborn, I feel so incredibly grateful to have landed with Southwest Pediatrics. We've never waited longer than 5 minutes to be seen, we have great confidence in the care of the entire staff, and have met so many wonderful families when visiting. Highly recommend! read more

I would not recommend this place to anyone. Our doctor left their clinic, and they wanna charge us for Immunization request because they can see we aren't their patient any more and they don't have the proper consents to email it to us. 0 star easily read more

My son had a wellness checkup and he received two immunizations. The provider office billed the insurance company for $1280 for two immunizations with all insurance contracted discount then we ended up still owe the clinic several hundred dollars. That was an excessive charge for two kid's immunization therefore I would not go back anymore even we love our physician and had great experience. read more

Dr. V. Patil has been our pediatrician since my oldest was born 14 years ago. Throughout these years, she has been such a wonderful and trusted provider to our family - from babies to teens. She begins with drug-free solutions to try when appropriate, she is thorough in her wellness exams, she quickly makes referrals at our request; and her compassion, communication, and bedside manner are the best we have ever experienced with any healthcare provider. We are so grateful for Dr. Patil guiding our children's healthcare for all these years! read more

If you're looking for a job here... RUN!!!! They do not care for their employees. They will over work you & will be little you if you ask for a raise. Management? horrible. Your lead MA? horrible. They expect the most from you but cannot do the same in return. Always understaffed and management/doctors will put loads of work on you that is not your job but won't even consider giving you more $ THEY TRY DELETING MY REVIEW CAUSE ITS TRUE!! read more

So I called back to tell this office I now needed a referral since they won't return my calls and my baby has now developed a nasal infection. They claimed that they haven't received my messages and they changed phone services. The doctor told me she wouldn't be able to send the referral bc she needed to see my baby. Why would anyone want to go to the clinic that could have possibly prevented this in the first place? I would rather pay $250 for a new patient office visit to see someone who can get me in the same day. Then, the doctor tells me my calls have been going to "Lala land" smh ‍ I told her I was never sent an email to set up a portal and that when I told the front desk I wasn't getting any calls back they never mentioned having a portal. I don't know who this office is trying to scam but it's not going to be us. We have found a new pediatrician and will not be going back. read more

Dr. Amy White is the best pediatrician we could ask for. She is thorough, kind, and genuinely cares about my tiny person and our family. We felt pretty luke warm about our previous pediatrician until he gave us medically inaccurate information. We immediately switched over to Dr. White and have been thoroughly satisfied ever since. read more

Southwest Pediatric Associates - Exam room 3 - Pediatricians Near Me - Austin, Texas

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Dr. Wagner and Dr. Rimer are wonderful. I have not seen the other doctors here but I'm sure they are as well. The challenge is some of the front office staff. We really love the doctor and hoping to see some administrative improvement. read more

We had a wonderful experience today with Dr. Chapa in Saturday morning after hours. He listened to our concerns, which really mattered after a prior horrible experience with another local doctor who discounted all of our feedback and worries for our daughter. I've also had a good experience with Dr. Rimer. Dr. Chapa was warm, friendly, knowledgeable and what's best, decided to provide care to err on the side of caution. Also, my daughter has autism and he did great with her. read more

We love SW Pediatrics!! My son has been seen by Dr.Powell, Dr. Wagner & Dr. Chapa & they have all been awesome ! After our previous experience at other places , last one being the worse . We have finally found a place where my son doesn't cry when being seen at all. A place we're doctors make us both comfortable. They have all been very nice, the atmosphere is always great. read more

Dr. Rimer is honestly the reason that I would NOT recommend this place to anyone. She simply doesn't care. This is the second time that I have had a situation with my oldest son (6 years old) that I believe she handled poorly. She has been his primary pediatrician for about 4 years but only ever had to see her for the routine physicals, an ear infection, a rash, and now a weird soreness in his legs. The first situation that she really disappointed me with was the rash. He had a rash and immediately when she saw it she was terrified and didn't even inspect it closely. She jumped back and instantly told us that it was some rare form of Scandinavian scabies. She was so scared of being close to him that she backed all the way to the door across the room. She wrote us a prescription and ran out. We got the VERY expensive prescription filled and rubbed it on him AND our entire family, as directed. After 4 days there was still no improvement in him and we never had any problems. We took him to see a skin specialist and they told us that it was only a heat reaction rash. We changed his pajamas and lowered the temperature in his room at night and it was gone in 2 days. This time, he had flu like sickness with a fever for 4 days. As he was recovering he woke up with extreme leg soreness and could not walk without pain. We took him to see her and she immediately told us how serious it could be and that we had to get immodesty blood work and tests. She said that she would call later that same day with the results. She never called. We thought that everything must be fine with the tests since we heard nothing that day or night. The next day at 2pm she calls us to tell us it is DIRE and that we get him to the emergency room IMMEDIATELY and to prepare for an overnight stay. We were terrified, obviously. I called the lab to see why they took so long to get the results in, as anything this serious should have been of the highest priority. They told us that they sent the results in at 5am. Why did the doctor wait until 2pm to tell us?! We even went today to get the follow up lab work done, we called her office and she said that she would send in the order...she never did. She went home and relaxed for the thanksgiving weekend, while we spent another night in the ER. So very disappointed. She is negligent and unprofessional. I am changing pediatricians immediately. UPDATE I spoke with Dr. Rimmer and she really seems legitimately concerned with making things right. Honestly, I care only about the best possible care and physician for my son but I recognize that her practice and that of her partners is very dependent upon what the clients think, so I am willing to give them another shot. I will update this review again after our next visit. read more

We only visited SW Pediatrics a handful of times - mostly seeing Dr. Wagner. Unfortunately we won't be returning as a result of the last appointment. I took my 3.5 year old son for an appointment because he had a lingering cough that had already been plaguing him for a week. Dr. Wagner performed a pretty cursory evaluation of him - I don't even think he looked in his ears (more on that in a bit). He told us that it was just a viral infection and to let it run its course. I should have pushed back, but in the moment I just took his word for it. Afterward, I asked for a flu shot for my son. They were more than happy to do so. We left the office with only an updated Rx for albuterol. On the way home, I got a call from the Dr's office - they told me that they had accidentally given my son the wrong dose of a flu shot (1/2 the necessary dose) and, if I wanted, I could come back so they could give him another shot. What? HOW DOES THAT HAPPEN? Obviously, I declined because I wasn't going to put him through another injection! I'm glad I didn't because the site of the injection got pretty swollen (normal, I know). Fast forward a week later and my son's cough hadn't changed. I knew he needed some actual medication to fight this bug, so left 2 different messages with the office -- I have yet to receive a call back. I decided that I was finished with that office and I took him to another doctor and, low and behold, my son has an ear infection AND walking pneumonia. The office was more than friendly during my handful of interactions with them, although I always thought it was odd that they never took a copay at the time of visit, but always decided to bill me. The checkout process always seemed so discombobulated. There are several options for pediatrics in SW Austin, much better than Southwest Pediatrics. read more

My daughter has been a patient of Dr. Chapa's and he's been amazing. I've now moved out of state and truly felt sad to leave this office. After searching for my daughters new pediatrician I realize even more how much I liked this practice - the nurses have always been kind, calm and professional and Dr. Chapa is really so kind and good with my daughter. He has been very respectful of us (the parents )and has given us as much time as we've needed and answered all our questions with so much grace. We're first time parents so we had a lot of what might seem like silly or obvious questions and he never made us feel judged. He's was always very reassuring and sensitive to our concerns and so mindful of my daughter. Even letting her stay on my lap while examining her just to keep her feeling comfortable and she really did feel so calm and comfortable . She almost never cried at any of her appointments. I've also had a visit with dr. Gu and she was also great. read more

Love SW Pediatrics! We see Dr. Wagner who has been great. He really helped us through the newborn stage (reflux, colic, breastfeeding, etc) and got my little one to turn from a sad, screaming baby to a happy babe. His communication skills are fabulous. He explains his thought process when recommending treatment plans and provides good patient education as well. All of our well checks and sick visits have been smooth and informative. Dr. Wagner is very prompt and has called me several times to report lab results and check on my son. The nurses are kind and do really well with my baby. I especially love the receptionist with blonde hair; she always remembers my son :) Scheduling and insurance have been a breeze. I like the handouts on their website that coordinate with each well check. I have learned a lot as a first time mom from these. The food handout and baby handout are also excellent, and I have had several friends start using their website as a resource. The Saturday clinic is huge plus. Taking a baby to an urgent care is not something that I want to do, and the Saturday clinic plus excellent after hours phone care have made it possible for me to avoid that. read more

Dr. Jolet has seen my son since he was 1 and my daughter since her birth. My son has some special needs and Dr.Jolet has been an honest, FORTHRIGHT physician who has given us realistic, pro-active advice in a kind and educational way. She is WONDERFUL. She is funny. She is honest. She puts me at ease. Without her guidance, I do not believe my son would be as far along as he is today. We have never felt judged. I looked up the office to find their number and read some reviews that shocked me this afternoon which instigated this review. My husband and I both really respect Dr.Jolet and believe that she deserves 5+ stars across the board for all that she has done for our children and family. Thank you!!! read more

We have been taking our now 7 month old here for regular checkups, vaccines, sick visits, and the like. From the day our son was 4 days old, we knew we were in good hands with Dr. Jolet. Pre-baby, my husband and I had no clue where to even begin looking for a pediatrician, much less 'know what questions to ask'. Luckily SWP holds a 'Meet the Pediatricians' night about once every 2 months, so we had a chance to meet the entire practice and have a chance for Q&A. It was a good setting for us newbie parents because we got to sit in a room with other newbie and veteran parents and listen in on questions we never even thought to ask. All the pediatricians were very nice and welcoming to any and all questions that were thrown at them. When my husband and I left the Q&A we both ranked from 1-3 our favorite pediatrician and we both agreed that Dr. Jolet was our top choice. Dr. Jolet is a very laid back pediatrician. When I say 'laid back', I mean it in a good way. We have never felt like our decisions on our baby's health is being judged or scrutinized. Whether it be vaccine schedules, sleeping habits, or even baby's diet, Dr. Jolet has always been very open to our questions, opinions, and options for plan of action. Mix 'laid back' with friendly, humorous, and great baby bedside manner and you've got one great pediatrician. The nurses are also very welcoming and genuinely seem to enjoy seeing babies and kids all day long. We've also seen Dr. Wagner on one occasion when Dr. Jolet was out and he was very welcoming as well (he was our #2). read more

Don't waste your time on this place. The Front desk is extremely rude and unhelpful. The waiting room was stinky and had no toys, just a wobbly plastic slide on top of a dingy, thin rug. I witnessed a boy almost bust it on the tile floor twice while I was waiting in the long line to check in. They misplaced my first appointment in their system even though I received a confirmation via text. We never saw the doctor because I left before we even made it into the room at my second appointment. That's how disgusted I was with the way I was treated. No doctor is worth that hassle. I will not be back. read more

In the past year I have finally come to my senses regarding my daughter's pediatrician--she is too far north. It really doesn't work to drive from Buda to Parmer and MoPac every time the kid gets sick. So we had to find a new pediatrician. I found SW Pediatrics online and they take her insurance. We've been going to see Dr. Fasci since the beginning of the summer--trying to cure a pesky cough. The nurses are all very nice, Dr. Fasci is great with the girl. She even called Friday at 5:45 pm to see if the kid's fever had gone away yet. I highly recommend SW Pedi if you're down in the Southwest part of town that you give them a call. read more

Horrible experience with the office staff. They are so rude and abrupt, really makes you feel like they could care less about you or your child. So why in the world would I ever want to take my child back to such an environment! The doctor we saw was very nice and we would have been more than happy to have her continue to treat our child, however unfortunately we deal with the office staff more than the doctors, so we are forced to find a new pediatrician. Also they have an extremely inconvenient scheduling system, it seems like there are limited appointments for "well kids" and endless appointments for the "sick kids" I mentioned that I needed an afternoon appointment and got an "oh well" response! If the staff changes or get trained at least on basic manners we would consider coming back for the doctors! read more

I LOVE THIS PLACE! I had to look for a new pediatric home after the problems we had at our last pediatrician. We have been clients for the last 3 years, my oldest is 5 and my youngest is 2. Today we had a little scheduling snafu with an issue with insurance. The lady at the front (Ashley? Amanda?) went above and beyond to make sure we could still be seen today. We saw Laurie Blanch, nurse practitioner, and we love her! The girls were so comfortable with her. I have never had a negative experience there, we've seen various doctors. From Wagner, Powell, Chapa, various nurses and nurse practitioners. All amazing. Can't wait for the years that follow with this amazing facility. read more

I can't say enough good things about dr white. She told me to trust my instincts, reassured me and gave me all the necessary information. She also encouraged me to call or come in whenever I had questions. read more

Um... Loved my doctor here. But was just treated so poorly by the office staff that I can't see continuing the relationship. Called in to schedule an appointment for my 1.5-year old and my newborn baby and, rather than say something friendly like "wow new baby congratulations!" the angry staff person told me they I had a "bad debt" of $63 and wasn't welcome to schedule any appointments. A transfer to an equally rude billing person was equally kind and gentle. Umm... This is my first time hearing about this, no big deal but.... I have spent thousands in this office and you're treating me like a criminal over $63? Did you send a bill? You didn't ask but we recently moved so I may not have seen it if you did. Really not concerned about $63 but you clearly are - enough to alienate a patient who called trying to schedule appointments for not one but two babies. Explain to me why I would allow you to touch my child if you're that rude to your patients? Update: my newborn will have her first appointment with her new doctor on Monday - which means she will have her first vaccination at 4 months old. With the measles outbreak that's super awesome. Haven't heard a peep out of SWP about "how are your kids, how is the baby, how are you?" But, since I took the time to update my address on the infamous call reviewed above they did take the time to send me certified mail demanding $63 or they won't see my kids anymore. No "hey you're baby is 4 months old and your 1.5 year old is way overdue for some vaccinations." Heart warming. I should also mention here that my vet calls me every 3 months to check in on my black lab and remind me when she's due for a shot or vaccination. read more

If I can say one thing its interview your pediatrician before selecting one. I chose wrong the first time then I found Dr Wagner. He is amazing with my 6mth old. He is also super amazing dealing with me and my first time crazy mom questions. My first pediatrician had no patience for me. His staff is amazing and so welcoming and they remember my son when we go in which means a lot to me! Highly recommend him and his office! read more

The doctors here are very good. Have no complaints against them. But the office staffs and nurses are extremely rude. Their attitude towards us is very bad. They treat us as if we are getting some sort of free service. Many times they will simply make us wait near the counter while they keep talking on the phone. Making an appointment over the phone is another nightmare. You have to explain the full story to 1 person and then she will put you on hold for like 10-15min. After this a new person will pick up the phone and ask us what we are calling for. Then you explain everything again and they will put you on hold again.. and the cycle will continue.. read more

I have to agree with others. My kids have been going to SW Pediatrics for over seven years and the administration staff has gotten progressively worse to now down right rude. I have decided to switch to a new Pediatrician. read more

Absolutely love them. My daughter has seen Dr. Wagner since she was three days old, and he's gone above and beyond for us. Very personable and open, and I never feel rushed. His assistant, Laticha, is incredibly sweet and friendly. I've never experienced rude staff, nor have I had an issue with billing. Highly recommend any of the doctors here. read more

We love the doctors at this office and the nurses are all really awesome. We were with Dr. Powell, whom we really enjoyed, since our son was born until she left and now we have met and really like Dr. White! Dr. Chapa is also really wonderful! Would give 5 stars if it weren't for the front desk staff! Some of the girls have been sweet, but within the last couple of visits, we have discovered some bad seeds. On our last visit, in particular, it was an older woman with short light hair. She was very rude and impatient. She ignored us when we were attempting to check out and then got snappy when she finally acknowledged us. I truly hope that they do some "spring cleaning" and rid their nice office of these unpleasant people who don't even seem like they want to be there in the first place! read more

I've been taking my daughter here since her birth. She's a little over 2 months old now and has been seeing Dr. Powell. Dr. Powell is so attentive and knowledgeable that we've decided to continue to come see her after we moved out of Austin. She checks my daughter thoroughly at each check-up and has lots of suggestions when I bring up an issue or ask questions. We never feel rushed here. As for the office as a whole, I haven't had a problem with scheduling appointments or the staff there. I get checked in right away and the waiting time is usually less than 10 minutes. The location is tucked in away from busy shopping areas or traffic so that's definitely a bonus. read more

Love Dr. Patil, but I can't put up with the office staff. We are looking elsewhere. Edit: A nice person from the office staff called me after my last appointment, to apologize and explain the miscommunication among the office staff that caused me so much anxiety and inconvenience. read more

I absolutely love Dr. Fyda. She is so thorough and wonderful with my daughter. I also have a friend with a son that has Autism and she has nothing but praise for this doctor. My husband was out of work last year and we were forced to pick up Medicaid for our child for a few months. I heard horror stories about finding a good doctor on Medicaid so I was nervous. My daughter loves Dr. Fyda and she even calls me personally to check on my child after she has come in for an illness. I love Dr. Fyda so much that when we got back on traditional insurance I did not think twice to continue my childs care with her. It is hard to find someone to care for your child with the love and tenderness that she gives. read more

We absolutely loved Southwest Pedi and Dr. Wagner. We were so upset when we had to leave because of a change in insurance. The staff is super nice and Dr. Wagner is absolutely wonderful. Our son saw him starting at 2 days old...and let's just say our precious baby boy wasn't one of those "easy babies" people tell tale of. Dr. Wagner was always so patient and knowledgeable and is a great balance between professional doctor and genuine down-to-earth guy. I highly recommend Dr. Wagner and wish him and the SW Pedi team all the best!! read more

We've been taking my kids there since birth and these doctors are outstanding. I also think Dr. Fasci is outstanding, although she recently departed for another opportunity. Regardless, her replacement was great in our first visit with her. Highly recommended if you're near the Oak Hill or Circle C area. read more

I love Dr Patil beyond words, just the staff makes me crazy

This place never lets me down. Every time my little one gets sick they fit her in right away. In addition, Dr. Wagner is the BEST. My daughter LOVES him and he treats her with humor and kindness. What 5 year old likes going to the doctor? In addition, he's very good about explaining things and never rushes out the door. He takes his time to make sure we are taken care of. Can't say enough great things about this practice. read more

They very seriously need major revisions in their billing department, among other things. They mess up my billing ALL THE TIME and then are so nasty to me and refuse to fix the issue even when I present them with FACTS. Most recently they sent me to collections over $40.00, and the worst part about it was that it was their mess up to begin with! I then find out that they terminated my child as a patient because of this. When I tried to explain the situation and that my insurance company even verified that they billed the appointment wrong, I was highly frustrated, as you can imagine. We have been patients for over 5 years and this type of treatment is unacceptable. I spoke to someone else who said we could be reinstated, but still refused to acknowledge their billing mess up, even though I had documents from my insurance company stating I owed 0.00. Just to move on, I paid, as I usually do with them even when it's not warranted, and scheduled my daughters appointment. Fast forward to now, I'm trying to switch doctors because I can't handle their incompetence and abuse, and just found out the new pediatrician I found won't take us as patients because of the scathing notes they put on my daughters file saying that I was problematic. This office has messed up my daughters immunization records, double vaccinated her because they don't keep records accurately, overcharged me and made me pay for things my insurance covers simply because they bill wrong, and then they keep slanderous email communication and gossip in my daughters medical records. I feel like I'm in a Seinfeld episode, except it isn't funny. The amount of damage this office has caused is astronomical. I highly advise you to avoid them at all costs. They are rude, messy, and will ruin your reputation. I'm so appalled with the way we've been treated. Oh, and you will be judged and looked down upon for everything, especially things they recommend that you don't agree with. Scheduling well checks is impossible. You have to do it within a two month time frame, so if your next well check is in three months, you have to call back in a month, and the odd thing is they're always booked! So when you do finally get in, and it's two months past, the doctor is very rude to you about being late on the appointment, which is hilarious because it's all they had! But somehow it's your fault as a parent, doing all you can. Your child's pediatrician should be a safe space that you feel comfortable taking your child to in some of your most vulnerable and frightening times. This place is not that. read more

I LOVE this clinic. The staff is wonderful. Dr.Fyda hung the moon as far as I am concerned. Bryan is a sweetheart and my daughters adore him. Every time I have called in the staff has always been super sweet. WONDERFUL!!!!! read more

We love Dr Wagner! He has gotten us through 2 1/2 years of a child with chronic ear problems... and now has gotten us through 6 months of a newborn with acid reflux. He's watched me cry and made me laugh. He knows me, my husband and our children and our little quirks. I haven't had any problems with the staff or setting appointments, so I am not sure why there are bad reviews on the staff. Highly recommend! read more