Recently joined this practice for my 3yo daughter. Upon calling to ask the basic questions the…read morereceptionist was extremely helpful and courteous. I stopped in and picked up the paperwork and then returned it. Brought my daughter in for her first appointment. The general atmosphere is very kid friendly. They receptionist was extremely helpful again. We met Dr. Warner next. She was very polite and very thorough. I'm glad I was able to join this practice.

From the owner: Pediatric practice with "suites" instead of rooms-no common waiting room here! Boutique-style means…read moremore individual care for our patients

I went in because I have sprained or broken my ankle. Their website indicated that they do x-rays…read morehere. They don't. So you wait to get a referral to go to the hospital and get x-rays. I thought that these places were designed to keep people out of hospitals so that ER could address real emergencies. A waste of 40 minutes. Plus the front desk attendant had zero interpersonal skills.

I went in on a Sunday for a UTI that I couldn't stand for a moment longer. First walking in, the…read morereceptionist was very kind and respectful. They had me fill out paper work and I did registration over the phone with a link, which was convenient. I got taken back quickly and the staff got my vitals right away. The PA was truly amazing. Got me taken care of quickly. I was very impressed. I'm so thankful for being able to be seen at this urgent care and the staff was awesome. The place is small and clean but I feel needs updated chairs and walls repainted but those are minor things that honestly don't matter as long as the care was amazing. Give this place a try!

They have been taking care of my daughter for several years and the physical therapist there are…read moreamazing! As well as all the other DRs that rotate in this office from children's every week!

After being on hold for 17 min for a sick appt, i was told they dont make afternoon appointments. I…read morewas then in a very important meeting during which the office called me multiple times for an updated insurance card. After 15 years, we are leaving the practice.

I wanted to like this place, but it has been an absolute disappointment. The doctors themselves are…read morefine, it's their reception and office personnel that are lacking. We have a newborn and have been three times to the office. Each time we arrive there are at least 4-5 people milling about behind the reception desk. Checking-in is an easy process but the personnel do not seem to know how to do anything else or even what the others in the office are doing. It was annoying but manageable and we put up with it for the first few visits because of the ease of getting in and out of the office. Although I was upset that on our first visit they forgot to ask for our insurance and sent us a ridiculous bill. This most recent time was the straw that broke the camels back. We were on our way for our son's 4-month visit and called to inform them that we were running a bit late but that we would be there as soon as we could because we were dealing with traffic from the down bridge. I called 10 minutes before our apt time and told them that we would be, at most, 15 minutes behind. Lady on the phone put me on hold three times and for over 15 minutes. We were less than 5 minutes away when she was finally able to talk to the doctor who told her to tell us, that despite us being so close and her STILL BEING WITH ANOTHER PATIENT (the one scheduled for before us!!) that we would need to reschedule and that she would not see us. She was not willing to push our apt back and see another patient before us. The lady on the phone was incredibly rude when we asked why and what the policy was for being late and simply kept repeating that it was based on "the time of the appointment and the time we checked in" but would not answer anything else. We have never seen a doctor there for a visit that has taken even 15 minutes. We simply wanted to get our son his vaccinations and be in and out. I understand that doctors can be busy but things happen. If they had simply said that they had a policy of making one reschedule if they were 20 or more minutes late then we would have understood. Instead, their policy seems to be at the whim of the office personnel. Having to be on hold for over 15 minutes and almost there just to be told that we need to reschedule is incredibly rude and inconsiderate of our time. If they had said that before we got most of the way there then that would have been fine. We are going to be switching to a different pediatrician due to this rude behavior.

We were with Pediatric Partners for nearly four years before an out-of-state move forced us to find…read morea new pediatrician. This is a wonderful practice with excellent doctors who truly care about the welfare of your child, and I highly, highly recommend them to anyone searching for a pediatrician in the NKY area. They are associated with St. Elizabeth Edgewood and Children's Hospital in Cincinnati. This is a three-doctor practice, and each doctor is personable and knowledgeable, but they each have a very different style and personality, and so I think the practice could appeal to many different types of parents (and varied parenting styles). We specifically saw Dr. Cahill, who saw us through the birth of our first and second child, through illnesses, injuries, and check-ups. She was never rushed with us, we always felt we could ask as many questions as necessary and take up as much of her time as we needed. She was calming when my wife was stressed, filled with wonderful advice for a new mother, and was accepting (though not supportive) of our alternative vaccination schedule. I feel she truly got to know my children. In addition, the staff is warm and affectionate with the children, they are very good about getting sick and/or injured children in same-day without appointments (call ahead to avoid an additional fee and longer wait-time), and they have an after-hours answering service where you can call and leave a message if you have a serious health concern, and the doctor-on-call will get back to you within an hour. My wife used this service several times as a nervous new mother, and no matter which doctor was on-call, they always responded promptly, were extremely helpful, and never made her feel that she was putting them out or being silly by calling after hours. My ONLY complaint is that, because they are so good about seeing sick children same-day, because they do make regular rounds at the hospital, and because they don't rush through appointments but talk through parental concerns, the wait to see the doctor was always very long. I understand why it is long, but I feel it does deserve mention. My wife always tried to get the first appointment of the day to avoid the wait, but even so, we often had to wait longer than we expected to see a doctor. I did not deduct a star for this because, frankly, I feel the service and care my children received was worth the wait.

Had to drop off a fecal sample for my daughter. I was told I would be able to drop it off during…read moreregular business hours. My daughter produced a sample at home and we rushed to get it turned in as we did not want her feces in our refrigerator all night. Arrived at the front door at 6:50pm (10 minutes before close) it was locked. Receptionists saw me and chose to ignore me standing there with a yellow bio hazard bag full of poop. Would have been nice to know ahead of time they stop allowing people in the door prior to business close. Would had also been really nice had the receptionist at least made the effort to not flat out ignore me.

The facility is very clean and spacious. All of the staff were friendly and welcoming. We always…read morefeel very taken care of!