Had to drop off a fecal sample for my daughter. I was told I would be able to drop it off during…read moreregular business hours. My daughter produced a sample at home and we rushed to get it turned in as we did not want her feces in our refrigerator all night. Arrived at the front door at 6:50pm (10 minutes before close) it was locked. Receptionists saw me and chose to ignore me standing there with a yellow bio hazard bag full of poop. Would have been nice to know ahead of time they stop allowing people in the door prior to business close. Would had also been really nice had the receptionist at least made the effort to not flat out ignore me.

The facility is very clean and spacious. All of the staff were friendly and welcoming. We always…read morefeel very taken care of!

They have been taking care of my daughter for several years and the physical therapist there are…read moreamazing! As well as all the other DRs that rotate in this office from children's every week!

The folks at Pediatric Associates have taken great care of our kids for years. They're always very…read morefriendly, understanding, and patient too. They have a handful of doctors across their multiple locations in NKY, which keeps things nice and flexible. Would definitely recommend!

From the owner: Few things in life are as important to you as your child's health. Keep your kids happy and healthy…read morewith excellent medical care from the skilled professionals at Pediatric Associates, PSC in Florence, KY. These trusted pediatricians are dedicated to delivering compassionate care and detailed treatments based on proven research in the field. For more than 25 years, families have counted on this practice's commitment to high-quality, coordinated, and accessible healthcare services. This local clinic accepts most insurance providers and the friendly receptionists will answer any questions or concerns regarding the claims process. Call them today at (859) 341-5400 to schedule an appointment or visit them online for more information.

I went in because I have sprained or broken my ankle. Their website indicated that they do x-rays…read morehere. They don't. So you wait to get a referral to go to the hospital and get x-rays. I thought that these places were designed to keep people out of hospitals so that ER could address real emergencies. A waste of 40 minutes. Plus the front desk attendant had zero interpersonal skills.

I went in on a Sunday for a UTI that I couldn't stand for a moment longer. First walking in, the…read morereceptionist was very kind and respectful. They had me fill out paper work and I did registration over the phone with a link, which was convenient. I got taken back quickly and the staff got my vitals right away. The PA was truly amazing. Got me taken care of quickly. I was very impressed. I'm so thankful for being able to be seen at this urgent care and the staff was awesome. The place is small and clean but I feel needs updated chairs and walls repainted but those are minor things that honestly don't matter as long as the care was amazing. Give this place a try!

After being on hold for 17 min for a sick appt, i was told they dont make afternoon appointments. I…read morewas then in a very important meeting during which the office called me multiple times for an updated insurance card. After 15 years, we are leaving the practice.

I wanted to like this place, but it has been an absolute disappointment. The doctors themselves are…read morefine, it's their reception and office personnel that are lacking. We have a newborn and have been three times to the office. Each time we arrive there are at least 4-5 people milling about behind the reception desk. Checking-in is an easy process but the personnel do not seem to know how to do anything else or even what the others in the office are doing. It was annoying but manageable and we put up with it for the first few visits because of the ease of getting in and out of the office. Although I was upset that on our first visit they forgot to ask for our insurance and sent us a ridiculous bill. This most recent time was the straw that broke the camels back. We were on our way for our son's 4-month visit and called to inform them that we were running a bit late but that we would be there as soon as we could because we were dealing with traffic from the down bridge. I called 10 minutes before our apt time and told them that we would be, at most, 15 minutes behind. Lady on the phone put me on hold three times and for over 15 minutes. We were less than 5 minutes away when she was finally able to talk to the doctor who told her to tell us, that despite us being so close and her STILL BEING WITH ANOTHER PATIENT (the one scheduled for before us!!) that we would need to reschedule and that she would not see us. She was not willing to push our apt back and see another patient before us. The lady on the phone was incredibly rude when we asked why and what the policy was for being late and simply kept repeating that it was based on "the time of the appointment and the time we checked in" but would not answer anything else. We have never seen a doctor there for a visit that has taken even 15 minutes. We simply wanted to get our son his vaccinations and be in and out. I understand that doctors can be busy but things happen. If they had simply said that they had a policy of making one reschedule if they were 20 or more minutes late then we would have understood. Instead, their policy seems to be at the whim of the office personnel. Having to be on hold for over 15 minutes and almost there just to be told that we need to reschedule is incredibly rude and inconsiderate of our time. If they had said that before we got most of the way there then that would have been fine. We are going to be switching to a different pediatrician due to this rude behavior.

I was utterly disappointed with the service and care my son received at the hands of the nurses and…read morestaff at St. Luke Pediatrics. Initially, I was impressed with Dr. Robert Siegel, who was attentive, caring, and professional, but the quality of our visits went quickly downhill when I we met with other practitioners. My partner and I were very concerned with the number of vaccinations the nurse practitioner wanted to give my son all in one visit. After we voiced our concerns and stated we believed it would be in his best interest to get just two or three and space out the rest, she reacted with such condescension that I was infuriated. Over the course of the next few well baby visits, it was more the same dismissive and rude attitude. Finally, we switched to St. Elizabeth Family Practice, where the care couldn't be more caring and welcoming.

I have been taking my older daughter to Dr. Siegel for 8 years, and my younger daughter to Dr. Daly…read morefor 1 year, and have had nothing but good experiences there. They are responsive to questions/concerns, they follow up on test results in a timely fashion, and their urgent care hours are quite convenient. Dr. Siegel and Dr. Daly have an excellent fund of knowledge, and great bedside manner, both for child and anxious parent. Drs. Heisel, Hughes, Defoor and LaCount have also been quite helpful when emergent issues arose. I would recommend this group without reservation.