I have concerns about this bank now. The lack of quality and knowledgeable employees to address…read morequestions and problems is sad. There must be some DEI hiring going on here.

Horrible customer service! The only available worker was Jon who was laughing and talking to a…read moresecurity guard when I arrived. Instead of going to help me at the counter he says "one moment sir" and proceeds to do something else in another business office for several minutes. He comes out and stops at another office and translates for another several minutes. I have no issue with him providing assistance but I was repeatedly not helped twice and had to wait over 10 minutes to do my transaction as the only person in line. Unacceptable! He eventually needed the bank manager to assist on the transaction for approval and he as well was not very professional and asked me personal questions about myself that was none of his business.

I had an appointment today 5/4/2022 at 10:30 am and the banker on duty called me to confirm. I…read moretold him I'd be a little late as I had a chiropractor appointment that ran a little behind. He told me if I could be there at 11:45 am he would be able to get me in. I show up at 11:48 am due to never been there and having to find parking. I sit and watch him talk to someone until 10:56 am and then walks over to me with a silly smerk and says yea I'll have to reschedule you because you came at 10:48 and not 10:45. Where in the world is the world class customer service? I was trying to bring them more business by opening a new account yet this gentleman couldn't make the time to get me setup with only being 3 minutes late. I'll never do business with this branch due to this poor experience. Very rude, condescending and politely unprofessional. Wish I could give him 0 stars!!!

This location is inside Fountain Place and very handy for people who work in the building or dwell…read morein the tunnels. There is an ATM and full service inside. I have gone in several times for deposits that were so easy, cashiers check purchase... easy and then when WF shut down my ATM card thinking I tried to make a fraud purchase they fixed that too. The poor lady was as befuddled as I was how they managed to change my area codes twice on my phone number and couldn't reach me! Now I won't talk about what I think of WF in general... but the service at this place is top rate.

They just tell you to go online no matter what you want. It's useless to walk in, they aren't…read morecustomer oriented. Basically locked me out of my checking account for no reason and they can't help and can't print a card. They tell me to call a number and have a good day.

Wells Fargo seems like a great institution to trust you money with considering the easy access and…read moreconvenience and it is FDIC approved but seeming that there are so many ways to get mixed up when ever they are creating an account and the service for so many other people including myself have been inconsistent, I would not recommend this bank fo beginners at all.

I had a valid card dispute and the compmany refused to follow the law. I will be contacting the…read moreTexas attorney General for these unfair banking practices

Our father passed away. Tony Smith with the downtown Dallas Branch refused to speak with our…read morefamily or allow us to make payments on a loan taken against my fathers truck. Two days before my father's funeral, she had the truck repossessed without notice. I strongly recommend that you choose a different credit union to invest and manager your money/retirement.

Beautiful traditional bank that has the best views from the top. The bank and lobby areas remind me…read moreof Gringotts Wizarding Bank. The building itself is a bit outdated but it's what makes it a must visit. Love the amenities this building offers and surrounding restaurants (as well as underground venues) are perfect for work lunch hour eats and errands. Parking is pricey and can be a challenge to locate. There are surrounding parking garages.

THE WORST! They cancelled a payment to a new payee, because they thought it was fraud, and did not…read morenotify me. People get new payees all the time! Wouldn't it be easy to inform the customer? Or just notify me in some form or fashion? With Chase that's asking too much.

I had been an active customer of Chase for many years…read more Then some person used my debit card to charge items online. Chase caught it and asked if it was me. When I said no then the card was canceled. Then it was 2 weeks until I got the replacement card. I have had troubles activating it. I contacted Chase several times. But there has been no activation yet. It has been 4 weeks and I have had automatic monthly charges hit that card that I am still untangling.

I left Bank of America a long time ago, but recently had to assist a family and the experience…read morereminded me why I left. The wait times are always ridiculous and most employees don't have any customer service skills, manager included. The by-the-books interactions rather than interacting like a person is frankly repulsive. Gives the feeling that employees are robots and only have pre-approved corporate responses. Most, if not all large banks have this atmosphere of pseudo-professionalism. I'd recommend staying far away due to the above reasons, and this isn't even going into detail about the delays and difficulty taking my relatives money out!

Worst credit card I have ever had. Service is horrible. Takes 30 minutes to get anyone on the…read morephone. Sometimes payments are applied in an hour and other times it takes several business days.

Hillcrest Bank has been my bank for my business as well as personal for years now. They really go…read morethe extra mile for their customers and make the comparison between the big banks a night and day comparison. During COVID they took especially great care to make sure I was in good shape both personally and with the health of my business. I highly recommend them to any new comer who is fed up with the big banks. You will be glad you made the change. Ask for Tina, Ramon or Wade. They will all take VIP care of you!

If you want a nice home like bank that will help you with anything like your parents would. Boom,…read moreyou found it. Best bank I've ever banked with. Shout out to Tina!

I opened a business account a few months ago but regret doing business with Texas Security Bank…read more While the bankers and advisors were friendly, I was coerced into an agreement without having the full details of the fee schedule. The fee schedule is difficult to find on their website and it doesn't even mention monthly maintenance fees with waivers for minimum daily balance. That information was sent after the agreement was signed. Also, despite bankers and advisors saying they would provide resources and help my business out, they have never followed through. Texas Security Bank is not suited for startups and small businesses and now looking for another bank to do business with.

I want to start out and say LoanStar Title Loans are not for everyone…read more But for what I plan to do it was perfect. The workers are all pleasant and very professional to everyone, and phone callers. At the Plano ,TX location Custer/Parker Janet always has a smile and is ready to help you with your need.

Senior Abuse - A Former Long-Term Member…read more I was a long-time member of Resource One Credit Union, maintaining multiple accounts and an auto loan. Despite years of loyalty, I received no written notice of default, no Right to Cure, and no communication outlining my options before my vehicle was stolen. There was no outreach, guidance, or attempt to resolve the matter, only sudden action. Unauthorized funds were withdrawn from my accounts, causing overdrafts and significant financial hardship. Additionally, my vehicle was repossessed from within my gated private property, and all surveillance cameras, both at the community gates and at my residence, were taken offline during the incident. This left both my home and the surrounding community vulnerable and without the ability to monitor the situation. Police further indicated that they have encountered cases in which burglars use illegal Wi-Fi jammers to disable or interfere with surveillance cameras, raising additional concerns about how this incident occurred. As a senior member, this experience was dismissive, unethical, and deeply distressing. I now understand why this institution has a 1.6-Star rating. Had I known this beforehand, I would have never considered doing business with them. Supporting documentation, including account records, system logs, timestamps, and a police report, has been preserved. These issues indicate potential noncompliance with notice requirements, account authorization controls, and lawful repossession standards. BE AWARE OF WHO YOU TRUST WITH YOUR BAKING NEEDS!

I recently evaluated my experiences with Resource One, credit union that is supposed to be a…read morenon-for-profit, client-owned but there inconsistencies and fees that are not typically prevalent at other banks and credit unions that are actually for profit. For their prime spending account to avoid their monthly fee they require at least $1,000 of ACH transfers per month. This requirement is almost double what other banks and credit unions ask for. Additionally, they expect 20 debit card purchases throughout the month, which feels quite excessive. Moreover, they impose a "transborder fee" when using a debit or credit card outside of the United States. There's also a $2 fee when using an out-of-network ATM (this fee is literally "just because") especially when their prime spending account supposedly reimburses all foreign and out-of-network ATM fees. This raises questions about the actual benefits of ACH deposits and the necessary debit card transactions. Furthermore, the $9 account maintenance cost is quite steep. Their Chiching app offers everyday discounts, which appear to be available online and only cater to a select number of places. This isn't a standard practice I've encountered before at any credit union. Having used Prestige Community Credit Union for over four and a half years without ANY of these types of charges, the contrast is stark. Perhaps due to offering loans with tax ID numbers, they attract a particular clientele, including foreigners. However, if they want to appeal to informed clients who have plenty of options, they need to reevaluate their fees and customer service. Responding promptly to phone calls and messages is imperative I left a message for a banker over 14 days ago and still no response. A prestige community credit union I have a payback checking they only require $500 of ACH deposits per month. They pay you $.10 every time you use your debit card no such thing as charges just because you use a ATM out of network and all ATM from third-party fees are reimbursed automatically you don't have to bring in your receipts Into a branch like Resource One requires It's automatically done at the end of the month. I never pay one penny of a fee to them and at the end of every month I even receive $4 to$6 dollar dividend from using my debit card. A world of difference from Resource One. Feeling bewildered and confused, I must rate them two stars, and I do give them two stars because their cashiers and people that work in the branch are polite and nice. But as a financial institution, leaves a whole lot to be desired.