Excellent service, Great selection...My experience was superb. The staff was friendly, professional and patient with my cumbersome insurance questions. I was recommended by a fellow patient, who is also in love with Dr. Pelini and her staff. I've find it difficult to find glasses that suit my face. I have received so many compliments on my new glasses...I don't event consider wearing my contacts. read more

Dr. Pelini and her staff are very friendly and professional. I have been going to Dr. Pelini for a few years now because she really takes her time giving me a thorough exam. She came up with a much better solution for me to wear contacts effectively. Prior to seeing Dr. Pelini, I wore one contact for distance and one for close up. She was able to fit me with non-bifocal contacts that allow my eyes to work together. Gone is my end of the day eye strain! I also broke my glasses recently and they gave me an immediate fix until the replacement part arrived. Dr. Pelini and her staff have gone above and beyond for me! Thank you so much. Jeanne S. read more

Great place, staffs and doctor. Became a patient over two years ago through a refer by a co-worker and don't see myself deviating elsewhere. Friendly staffs and qualify work not quantity. It's very hard now to find a business where you appreciate and delight doing business with.I highly recommend this place and as a persons in the financial sector, I know what a good business is and what customer service looks-like. read more

The experience at Pelini Eyecare was prompt, friendly and professional from start to finish. The office is very clean and welcoming. The staff are kind. And the eye exam was very thorough. Overall I was very satisfied with my visit and would gladly recommend Pelini Eyecare to any of my friends and family- In fact, I already have! read more

Dr. Pelini doesn't excellent job fitting both glasses and contact lenses. Her staff is very helpful when you wish to pick out some new frames. She's nearly always exactly on time with appointments and is a caring and expert optometrist. I live nearby, but I would gladly Travel to have Dr. Pelini and her staff take care of me. read more

I've been seeing Dr. Pelini for my eye exams, glasses and contacts for years now. Easy to schedule appointments, always on time, great pricing and you have the feeling that she really cares about her patients and goes the extra mile to make sure you have the right solution for your eyes. The staff are all friendly, helpful and do whatever it takes to help out. Highly recommend. read more

I have only had great experiences at Pelini eyecare. I have met with Dr. Phu and she is throughout, knowledgeable, and also personable which is rare to find all in a Dr. Also, the staff is great. read more

This is in regards to the frames I purchased - not the optometrists. Initially I wanted to do the exam and purchase the frames at another store since they are significantly cheaper. Well the frames I received were scratched and I was told they were going to order another pair for me. I've stopped in a few times to check the status and was told they were being shipped from overseas. Well its been at least 5 months and nothing. Disappointed since these were not cheap to behind with. read more

Dr. Pelini has been my Optometrist for SEVERAL years, and I really could not have made a better choice. Dr. Pelini is a great diagnostician and problem solver, and I've been grateful for her time and attention. It's always my pleasure to have my annual visit because of the quality of care that I receive, and my sincere regard for Dr. Pelini and her entire staff of professionals. You won't be upset about this choice! read more

Dr. Pelini has been taking care of my eyes for many years. She is extremely competent and truly interested in her patients vision. The doctor takes the time necessary to determine the appropriate eye correction before ordering contact lens or glasses. It upsets me to see the few negative reviews that have been posted knowing what kind of person she is and the reasonable charges for her services. Dr. Pelini does carry many brands of designer frames that can be expensive but she never forces them on me. Her staff is friendly and has never avoided my requests. All of the franchise eye care shops have a staff doctor that is here today and gone tomorrow. I will continue to rely upon Dr. Pelini for my eye care. read more

I've been going to Pelini for these past few years. I even visited them during my trip back to Chicago (currently live in SF), because of their service and support. They also have really great frames! read more

Thorough appointment and didn't have to wait long. She took the time to explain every test to me before she did it. Everyone who works there was very friendly and informative! They knew all about my insurance plan and what options would be best for me in terms of cost. Highly recommend! read more

I, as well as my daughter and co-workers, go to Pelini Eyecare as my work insurance is through VSP and I work just a few blocks South. I have to say that although the exam itself was fine, I was extremely, extremely disappointed to find that I was charged $90 for a contact lens exam after saying, verbatim - "I rarely use glasses and do not use contacts at all because my eyes dry out when I've had them in, but have considered them as an alternative when getting dressy"....WHERE this constitutes I have given my permission for a contact lens exam and even WORSE not being told that this exam is $90 PRIOR to having it done as I AM NOT A CONTACT LENS USER is beyond my comprehension. I am sorely disappointed in this offices lack of communication and will never go again as I feel they were not willing to give details of charges upfront. I will also recommend to my daughter and others in the office of my experience. read more

Dr. Pelini and her staff are terrific. I've never had a problem getting an appointment there and I've never been kept waiting. Dr. Pelini is very thorough and informative; it's nice to have someone take the time to answer your questions. Also, I am so very picky and the front desk staff is both helpful and patient when I'm taking an hour to pick out new glasses. read more

In the beginning, about 12 years ago, I was very pleased with the service I received. However, over the last few years, the service I received from the support staff has been less than great. Speaking on my last few visits this year (2019), I was not pleased at all. My June 19, 2019 visit was incident-free. However, after picking up my glasses (2 pairs), there were issues with the prescription. Everything appeared as a trapezoid shape. One pair continually fell off anytime I looked down (July 23). I took them back to get readjusted. It took about 2 weeks to get them back (@July 15). Once again, there was no change in how the glasses fit or the prescription. I still have the same issues. I took them back again and left them. I waited another 2 weeks to get them back. When I got them back, the same issue. I had to wait until I came from vacation to bring them back. I sent an email to Dr. Pelini's office on August 13, with the following message (I still can't wear either pair of my eyeglasses. When I look at a sheet of paper, they still have the Trapezoid shape. See attachment. My progressive are still too loose. I've already brought them back and had the lens replace and tightened. They seemed fine while I was in your office, but not once I returned to work and started wearing them. So I'll just keep both pairs, but not wear them. I'll continue to wear my old pair for 3 years ago. I'm going on vacation 8/19/19 - 9/2/19.) I never received a follow-up call or email. At that point, I was very dissatisfied and inconvenienced. I can not recommend this establishment. read more

I went to Pelini Eye Care on the recommendation of several friends, and I was very satisfied with the experience. The staff was friendly, and there was no wait to see the doctor. Dawn was extremely helpful and patient with me in finding a pair of glasses frames that I liked. She even ordered an additional frame that they didn't have in stock, just so I could come back the next week and try them on before I made my decision. I'll be coming back for all my future eye exams. read more

Dr. Pelini goes above and beyond for her patients. After seeing her for years and getting great exams and the most stylish glasses (the whole staff is fun to work with in making that decision), I decided to make the leap to Lasik. Dr. Pelini talked to me about the process and hooked me up with the best Lasik surgeon in Chicagoland, then she handled all the after care and follow up exams. She is really wonderful to work with - thanks, Dr. Pelini! read more

I've been wearing glasses for 20 years, and Dr. Pelini is the first eye doctor to ever ask me questions and explain things.. She helped me figure out the right solutions that wouldn't be super expensive (unlike other doctors who try to push things on you that aren't even appropriate). The office is in a great location - very convenient for those who work in the loop. read more

When you're at work and hit yourself in the eye after unjamming staples, who do you go to? Dr Pelini. She took me about a hour after I called (the wait was a little longer than I wanted once I got there but it wasn't too bad) and soon put my worries to ease. She has a great receptionist too!! Super friendly and accommodating. It can be the small things that make all the difference. If I'm in need again, I'll know where to go downtown without hesitation next time. read more

I randomly picked to go to Silvia Pelini to get new contacts. I just moved here from Michigan to go to school and I didn't have any insurance. I was wonderfully surprised! She catered to my tight budget and helped me heal an irritated eye as well as find the right contacts for me. I will always go to Silvia as long as I live in Chicago and will recommend her to any of my friends! read more

I've seen Dr. Pelini for several years and have always had a good experience. Dr. Pelini is thorough, unhurried and very pleasant. The reception staff is friendly and helpful when I've tried on numerous pairs of glasses. A recent eye infection has required several follow up visits and I've never waited more than 10 minutes... and I don't mind waiting for the quality and care I receive. Highly recommend! read more

Pelini Eye Care is the best. I would recommend them to anyone! They will go out of their way to help you, provide professional service, and have top notch glasses, etc. I can always count on Pelini for all my eye care needs. read more

Over the holiday i was talking with my sister about my experience at Vision Works eye care and how terrible it was and that I was looking for a new eye doctor. My sister recommended Dr. Pelini so I called and made my eye appoint and I am so glad I did. From the time I arrived it was so pleasant. Both young laides at the front desk were outstanding. My experience with Dr. Pelini was very professional and she explained everything she was doing she was very detail.I will recommend my family and friends to Dr. Pelini. read more

I have been a patient of Dr. Pelini's for over fifteen years and I've put up with her tardiness in keeping appointments in the past, but today was the last straw. I arrived early for my appointment that was scheduled for noon and, after waiting for ten minutes, was told that Dr. Pelini had called and was running ten minutes late. At twelve thirty, I finally asked the receptionist if she was expecting Dr. Pelini any time soon and she told me that she would call her. She then told me that "there must have been some confusion" and that Dr. Pelini had thought my appointment was at three and was now stuck in traffic trying to get into the office. That's when I left. I later received a voice mail from the doctor in which she told me that she had had "an emergency" and had to leave the office that morning but was sure she'd be back by noon but then got stuck in traffic. So, definitely some shadiness there since she had previously told her staff that she thought the appointment was at three. This is after I had received no less than two texts, one phone call, and one email to remind me of my noon appointment for today. For a doctor that's so concerned with the timeliness of her patients in keeping appointments, she doesn't seem to be much concerned with her own. Her staff has always been very nice, but Dr. Pelini's rudeness has caused me to look for another eye doctor and I suggest you do the same. She will only waste your time. read more

I wrote a rave review on another website thinking it was this one, but I'm glad to repeat. I have only had one appointment with Dr. Pelini at this point but it was a completely sensational exam. Beyond being thorough, Dr Pelini explained everything she was doing in very clear terms. I posed her some questions that a long-ago optometrist had raised about my long-term vision, which a subsequent eye doctor had basically shrugged off. (I've moved a lot for work, hence the many doctors.) Dr. Pelini was extraordinary in helping me think about the potential issue, explaining things more clearly AND more warmly than the prior doctor. She even helped me make an appointment with a specialist in my network right while I was sitting there. A few weeks later, I walked into the office to confer with the staff at the desk about a detail I'd forgotten (Margie, Dawn, and Trimane are all so friendly at the desk), and Dr Pelini herself was there in the main room, happy to answer questions at length even on a day she was technically off on vacation. And that first exam I had, the one that was so thorough? I got it immediately upon walking in unannounced one afternoon this summer. So I can only say from my experience that the problems of long waits of unavailability that others have described here have not applied to me at all. And in fact, during that first visit, a man checking out new glasses told me he'd been coming for years and that I couldn't be making a better choice. I believe him! read more