Beautiful, functional and eco friendly windows. This product will not only improve your home estetically, but the quality and beauty will increase your homes desirability as well.They are not cheap, but well worth the price. Highly recommended read more

Pella - Dual pane Casement windows with blinds inside - Windows Installation Near Me - Pella, Iowa

Pella's customer service is so bad. As in the single worst treatment I have ever received BAD. I'm purchased a $9k hurricane resistant door from Pella because I wanted the upmost protection for my waterfront cottage. That is what they advertise,after all. Imagine my shock when I come home on a perfectly sunny afternoon to find inside my window pane cracked! Nothing hit it,just cracked. Do you know what Pella did about it? Nothing! Someone in Iowa without even coming to see it decided they weren't responsible. Did they even call or email to tell us this decision? No nothing from them. I have a page full of documented Nothing's from Pella! Returned calls,Nothing! Returned emails,Nothing! Promises to send someone,Nothing! So,don't spend $9k with them unless you can be positive Nothing can go wrong. read more

Pella - $9k for Pella Nothing - Windows Installation Near Me - Pella, Iowa

I travelled from eagan to the woodbury show room to talk about windows and get a rough estimate about costs, They guy said they need to send someone out to the house which is not what I did and the guy behind the counter on the phone was not helpful and they lost a potential customer. Why have a showroom if you are not going to help people. read more

Spent $18,000 on Pella windows and doors. Of the 5 windows we bought, the insulation strip came unglued on 4 of them. Customer service told us they had to send a technician out for $180 to diagnose the issue even though I sent a photo of the problem and was told a technician, who was consulted, said it was a simple fix. AND they would only diagnose, the parts and repair would be a separate trip and cost! Second time we've used Pella on two different houses. We are done, Anderson windows here we come. DONT buy from Pella unless you are prepared for disappointment at a high cost. read more

They are a terrible company. Their customer service reps have lied to us repeatedly and have played games for 2 years. There were large gaps between the panes and frames that let cold air in the house that had to be covered with tape. When they eventually sent someone out to to "inspect" the windows, he acted like he couldn't see the gaps. I wouldn't use them again if my life depended on it. read more

Pella installed windows. They leaked from day 1. They gaslit us for 2 years. Then refused to make things right. Not a good brand.

Pella's communication is horrible. They claim to be a successful company, however they have proved to be shady. Hired as a subcontractor, was promised a large amount of work. I did 2 test jobs for them (which the homeowners gave a 5 star review). After weeks of no work from them, they decided to tell me that they no longer have work. read more

I would never again buy anything Pella. They are a terrible company. After 40 years of purchasing Pella windows and doors, they have no loyalty. They sent a replacement door handle (after me having to fight them on the warranty claim) for my sliding door and it had no screw holes! I had not opened the package to examine when received but after a year when I went to install it I noticed the defect. I contacted Pella corporate and sent multiple photos of the new and old hanldes but Pella said they couldn't care less and if I wanted another handle I would have to pay for it since it was more than a year since they sent the defective handle. Disgraceful. Stay away from Pella. read more

I have never been treated this horribly before by customer service. I worked with Caillum (or Kaylum) to order new parts for my old Pella windows. When the technician came out on 6/20, he said they ordered the wrong parts, and said someone from Pella would reach out to me. On 6/26, I hadn't heard anything from Pella so I called. I was told that I would be refunded the cost of the parts soon. I was also told that I would not be refunded the $250 labor fee because they were ordering new parts and the technician would need to come back out to install them. I received a notice of refund via email on 7/9. I have sent Pella several emails requesting an update but did not receive a reply to any of them. Today, 7/14, I called to request an update on my new parts and a refund on the labor fee. Caillum was so rude to me and acted like he was angry that I even called. He told me my case was closed, which was news to me. He didn't offer me any solutions or next steps to fix my broken windows. When I asked about refunding the parts labor fee, he got frustrated with me and said that the $250 was the cost to have the technician come to my home to tell me the parts were incorrect. I tried to tell him that my invoice designated the $250 for labor to install parts not to diagnose a problem. He kept repeating himself and taking over me. I asked to speak with his manager. He still kept repeating himself about why I was "wrong." When I asked him to please stop, he hung up on me. I then called the general number and spoke with Kylie. She apologized and said she would contact Caillum's manager Adam, and he should get back to me In 1-2 business days. I'm just so disappointed in how I've been treated by an Iowa based company. My neighbor is telling me to go to Window World and get all new windows because she has never had a bad experience with them. read more

We used to have a local Pella store here and had great experiences with them. We have spent months trying to get information on what door handles to order for our Pella sliders. All we need to know is what to order. My husband will install them. Their customer service has basically been impossible to get answers from. If you order from their site, there are no returns so you are out of luck if you get the wrong handle. We finally decided to order some from Lowe's, figuring we could return them if they aren't right. All our windows are from Pella but I won't be using them for the guest house we are building. read more

May 22, 2025 - one star review I am very unhappy with this company, with customer service, with their product and with their overall responsiveness. I invited Pella Windows and Doors Northwest (Bothell, WA) to come to my home after seeing an ad about their company and products. On the afternoon of the appointment, two representatives of Pella came to my home. The sales pitch was 'under a time limit' - in other words, in order to get a special price deal, the customer has to decide right then and there if they are going to purchase new windows and sign a contract before the salesperson leaves the home. During the sales pitch, Kristen Inge, the salesperson, did not provide or even mention that there were samples of frosted or privacy glass for the bathroom window. I was not told that there were options. The first time I saw the type of glass was at installation. This was not the only thing they didn't tell me about, but it is a significant issue. As for the installation experience: 1. A few days before the installation started on March 25, 2025, I was advised via email that one item would be delayed and could not be installed with the other windows during the 4 days of scheduled installation. The actual installation delay was not advised. 2. On March 25, 2025, the installers arrived at 8:00 am. Between 10am and 11am, Day 1 of the installation, power was lost to 1/2 of the main floor living area because wiring was cut through by the installers. At that time, we did not know this was the cause. The installers simply said it was my problem because they were "not electricians". 3. On March 26, 2025, Day 2 of the installation, it was discovered that 2 windows were measured incorrectly by the Pella team, and the installation for those two windows would be delayed for 5-6 weeks. 4. During the power outage, I contacted Kristen Inge about the problem. Her initial reaction was that it was a problem with my house wiring and did not seem willing to consider that it might be an installation problem. After days of trying to troubleshoot this from my end, I contacted her again and said that the electrician I hired suggested cutting holes in the walls to try to find the break in the wiring. It was at that time she offered to send an electrician that would be paid for by Pella. I had already paid about $350-400 for troubleshooting as well as replacing breakers, outlets and plugs, hoping that it was a breaker or outlet problem. It was not, as it turned out, but I had already gone down that rabbit-hole. 5. On April 3, Seatown Electric came out at Pella's request and expense, and discovered that the wiring had been severed by the installer. 6. On April 10, 16 days after the power went out, Seatown was able to fix the severed wiring problem. Pella said they would pay for the repairs, but it turns out they made their installers pay for it. At no expense to Pella. That made it 16 days in my home without power to 1/2 of my main living area, yet I was not compensated in any way for this inconvenience. 7. On May 5 and 6, the Pella installers came back to finish the installation of 3 windows. That was 6 weeks from Day 1 of this installation project. It should have been 4 days, NOT 6 weeks 8. At the conclusion of the installation, I was asked by the installer to sign that the installation had been completed. I told the installer that I was not happy, yet was told by the installer that by signing, I was only signing off that he had completed the installation and not that everything with the job and product was fine. As it turned out, I was signing that everything was fine. Specific product complaint: The frosted bathroom window glass is defective. It has obvious scratches and is difficult to slide. #1 the window is defective, #2 it is a bad product, and #3 I think the Pella company can afford to replace this window with a clear glass instead of with frosted glass, since it is under warranty and needs to be replaced. #4 Pella has offered to replace the glass with the same frosted glass, but not with clear glass. If I want to change to clear glass, they will give me a quote. With all of the problems I have had with this company, I am under the impression that they consider these "normal" problems. I do not think that all of the issues I have had should be considered normal business practices. I think that future customers should know that there is a downside to buying such an expensive product from Pella, and what kind of company they are potentially dealing with. As of May 22, 2025, my issues with this company are still not resolved. read more

Pella Windows is the absolute worst company at customer service in the nation. All I am trying to do is replace a pane of glass in my storm door. I have ordered and paid for the product, yet the company still makes promises and does not deliver. We are at 6 weeks and still waiting for a pane of glass to be delivered, yet Pella does not seem to be able to deliver, despite making numerous promises. In addition, the customer service people are very rude (Marissa) and treat the customer with no respect . Never, Never, Never do business with this company, unless you want to suffer a world of headaches and wait forever for something that seems likely to never occur! If negative stars could be posted I would do so. read more

Very disappointed with Pella and the lack of Customer support. I bought a new front door and had Pella paint the door and install at additional cost. This was done so that all warranties would be in place. I have this in writing. My $8,000 Pella door leaked and damaged my wood floors. Service tech came and found that the door had not been sealed complete. Pella has been telling me that they will be in contact. After numerous calls and e-mails to Pella I have yet to have a call. Please do all you due diligence. I would not recommend this company. read more

Pella windows and their customer service is the worst ! Have had to deal with parts falling apart and when trying to reorder they send out service representative that charges $1000 to repair the Pella window parts. I called just asking for parts so my handyman could fix their windows, which their openers are worthless ! Had two homes, one with the Pella Windows and the other with Milgard. The Milgard company sent repair representative, fixed old windows with lifetime guarantee and never charged a dime ! Still just trying to get parts from Pella without their $1000 repair person ! They won't send, read more

We had purchased windows and sliding glass doors with the blinds in them. There was a problem with the insulation in the sliding glass doors which they said would be under warranty. They ordered the doors came out 1/13/2025 to replace and the panels they brought were the wrong size, they reordered and scheduled for 3/10/2025. They came out 3/10/2025 again the panels were the wrong size. For 5 days I have been trying to get an answer on why this keeps happening and when they will reorder panels. They keep saying there computers are updating how does a company function like this. Would never recommend Pella. read more

Had the windows installed on Super Bowl Day. The installers appeared to be in rush to complete the window projects and did not admit that they damaged three different parts. They were about leaving the house without asking me to check the windows, but I requested one of them to stay until I checked everything, and I found those damages. My concern with the company was their INTERGRITY. My questions, why did they not inspect the windows before installing? Or did they already damage them while installing without letting me know? I requested for the new window replacements again. About a month and half later, I finally got my windows replaced. They did better, unfortunately they did not earn my trust. I just wanted to share my experiences with the potential buyers. See photos what they had damaged when they first installed. read more

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See my review on Google. Pella is no longer the company they use to be all the way from quality and customer service to the KC Branch in quality and customer service. IMO we never had any rights with Pella anyway. The purchase agreement is worthless as they have an excuse for any issue to let them out of an issue. - AH's response or AI perhaps. You know who I am. Sadly, you don't care about your customers's issues. Stop the show for others as if you care. read more

I placed an order on August 17, 2024 and was told it would be max 3-4 weeks because we ordered the basic package to reduce time in production. I was clear from the start that I needed to rent my home and I was looking for a prompt replacement. Well its been almost 3 months and I keep getting the runaround. No call front a manager yet even after requesting a call. I'm stuck paying two mortgages now because of their lack of communication. All I keep getting is a blame on manufacturing. Installation has been pushed back twice now. I just need a refund, and I can't seem to get an answer. Once again I'm not sure if its just my luck that I happen to be the one person who they just dropped the ball on or if they simply just don't care. read more

Listen We have been in the building business for well over 50 years, and yet; they failed to deliver the product within a reasonable time and or they want to upgrade the "Increased Cost" to our client. In the future will never recommend dealing with this company! They have some extremely incompetent Sale represented personal! We were dealing with a woman who represents this company in Chattanooga, Tennessee. Our client has spent well 50K over Pella window in the past and, want to complete their resident with same type of windows. The issue is we can not get or secure a simple estimation and documentation so that we can present this to the owners of the resident! We are simple getting the runaround by this person, that is why I like working with professional sale person that are men! Instead of getting the runaround. The home owner just simply wants a good manufacture window that matches their present home. In the future we will recommend either Anderson or PDG windows for future clients. Again, they are so many different window and door manufactures, on a smaller scale that can better services, and yet; with less of a hassle at more reasonable price product! Pella window manufacture should completely be a shamed on the way they are handling the way they presently doing business today, in meantime, I will have our office file and send over a letter to the CEO outlining these issues. So if you, are planning on building consider using locale and outstanding window and door manufacturing before ever considering Pella window and ours for you future building company! Thank you. DLR Construction read more

Absolutely terrible experience with Pella! Way more expensive than Millard and poor product and even worse customer service. They delivered a completely DAMAGED, bowed, double door after five months of waiting, then refused to refund our almost 1K deposit when we opted to go elsewhere. When you spend that much for a door you expect things to be seamless, but they don't even have quality control to inspect the product before it gets delivered? In reading other reviews this seems to be a common problem. We gave them a chance to better the huge inconvenience this caused us by refunding the deposit but I guess the $900 is worth more to them than their reputation, or maybe they just need it to keep their business afloat since their product and customer service are soooo awful!!! read more

I have purchased Pella Windows in the past for the front of my home and Pella never demanded that I sign a waiver of my rights to bring a lawsuit in the event the windows had a defect Now Pella insists that I sign a waiver of my rights which I cannot do. It is turning the Bill of Rights on its head and leaving consumers without an adequate remedy. This company has changed for sure and I disagree with its anti-Buyer policies. To add insult to injury Pella even demands that I pay its attorneys fees should I lose in a stacked Arbitration. as a service-connected Marine Corps totally disabled veteran I cannot agree to have my rights stripped away from me when paying $50,000 for Pella windows, read more

Just a heads up to anybody that lives in the desert that is looking at buying Pella windows... Here is the response I have received from Pella about my windows: "The following verbiage is included in our warranty and may be of interest to you: "Pella is not responsible for or makes no warranty as to: Product failure, loss or damage due to normal wear, fading or discoloration of finish from product usage, age or exposure to direct sunlight." While we understand your frustration, Pella is unable to provide replacements under warranty." How can you not stand behind windows that are only 3 YEARS OLD? read more

Pella - Windows Installation Near Me - Pella, Iowa

Pella windows and doors are over priced, poor customer service, and are incompetent. Pella requested payment in full in the first week of June of 2024. They measured 10 days latter to ensure all products delivered and installed. They installed arrived 8 weeks later . They installed a new kitchen door without my touchpad deadbolt . I have been without a secure lock on my side door for 10 weeks. After numerous attempts 9-12 emails , nine weeks latter they finally arrived to install my existing deadbolt.on O river 16,2024 . the Pella installer did not install the confirmed schledge original dial pad and put in a standard dead bolt Inconsistent with the contract specifications. The delay , absorbent costs, lack of professionalism and incompetence of Pella windows and doors has been a nightmare. My only recourse was to stop payment on my check to try to get the Pella window and door to fulfill my binding contract from June 11,2024. Use anyone but Pella they are thieves. read more

I wouldn't put Pella windows in my home unless you want windows that will rot on the inside!!! They want you to think they are a quality product however they are an inferior product with a huge price tag. I built my home in 1994 installed Pella now 5 years ago I noticed they started to rot inside. I have been trying to get them to do something help fix or something they just want to sell me more windows. Why would I want to buy more of their products if aluminum exterior clad windows leak and rot the interior??? They do not stand behind their products they feel that just because the windows are old they are not responsible evidently when pella windows get old they fail and let the weather come in! Really no aluminum clad window should do this not even real wood windows rot inside. read more

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I had 14 windows installed last June 27th 2022. They have leaked air and water every since their installation. With no help or resolution to fix these problems. Use another company for your windows and doors. read more

This company is terrible at customer service. I bought their aluminum clad casement windows 17 years ago. I was told they would not rot like standard wood windows because of the aluminum cladding. I thought I was buying a top of the line, premium quality window. I was wrong. Eight of the twelve windows on the front of my home are rotting. The rot is from the outside which is aluminum clad to the inside. You cannot tell there is rot until it is too late, and it breaks thru the paint on the inside. I found it odd I had so many windows rotting and googled the issue and found there had been a class action lawsuit over these windows. So, Pella is aware of the issue with these windows. I contacted the local office and was told since I bought wood windows, I had to expect them to rot. I asked what we can do about the windows. They said they were out of warranty, and I would have to buy new sashes. I asked since this is a known problem would Pella replace the sashes or cut me a break on the sashes. The answer was "No, you bought wood windows, you should expect them to rot." The replacement sashes will cost me roughly $34,000. So, it will have cost me about $2000 per year to have Pella windows on the front of my house. The service rep said because of the quantity of failing windows I have, they could give me some good discounts on replacement windows. The price for 12 replacement window was $62,000. They discounted their labor not the windows by $4000, so my cost would be $58,000. Before I spend any more money on Pella products I want to know more about their product. I asked four questions. 1) Is there a way to seal the four undamaged windows to keep them from rotting? 2) Will this same method slow or prevent further damage on the eight rotting windows? 3) Have they made any changes to design of the replacement sashes to prevent this from happening again? 4) What is the warranty on the replacement sashes? I have sent multiple emails with these questions over the last month to the local Pella service rep and to date have gotten no answer to any of my questions. From my standpoint. 1) Pella's aluminum clad casement windows are an inferior product. 2) Pella will not stand behind their product. 3) Pella will not support or help customers who have purchased their product. All Pella wants to do is sell products. They will not support or hwlp existing customers read more

WARRENTY and CUSTOMER SERVICE In the last 1990's, we had installed about $25k of Pella windows. They were good quality and have held up well over the years. However within the last month, one of our casement windows cracked. We contacted Pella to ask how the cracked window could be repaired. The answer was the entire window had to be replaced (this included the two casement windows and the center non-casement window). We asked whether just one of the single casements could be placed and the answer was no. We then asked if they could look up the window serial number and let us know if there was gas in between the inner and outer casement windows and the answer was no they could not assist. Due to support and warranty concerns, we will not purchase Pella windows in the future. read more

Spent many thousands of dollars for new French Doors with Storm Doors. After a long anticipated wait, I received the French Doors. Wrong part was sent by Pella to install the Storm Doors. Their fault! It has been many months and many more errors on Pella's part. Now given 9/28 as a probable date for the install. I am tired of catching bugs coming from the opened French Doors to access my yard. Workers that came are wonderful and understanding. Small needed part was said to be coming from Lowe's. Letter to Corporate and Customer Service was never answered. No way will I get needed windows from this company. No way! Once they have your money, they are done with you. read more

THIS IS ONE OF THE LETTERS THAT GENERATED NO RESPONSE Gentlemen, On 7/9/2019 6:40 PM, wrote: We have to share with you our disappointment with the install of your product. We replaced 40+ windows, over $90K worth in our 1.5 million dollar home. So far we have accrued well over $5000.00 in re-dos, do to your teams sloppy workmanship. Keep in mind, your sales team knew the high craftsmanship of this estate when bidding.. Previously you were apprised of the re-do of nearly all interior trim (relights, window install depths and plumb issues). Now that the exterior painting crew is onsite nearly all caulking 60% is being removed and reapplied or repaired. Please see the attached photos.. All these photos are in the most visible areas (front entry, patio off the master suite, etc). We can not in good conscience consider a positive review of your installation team.. Feel free to contact us so we can discuss this problem. More unanswered e-mails!! Now sadly we have a bigger issue..The caulking used by your installer is not paintable.. Our contractor is using Sherwin Williams Duration.. and it is peeling right off. This is a big issue on the upper floors as the caulking is finger smeared about 3/4 to 1 inch in width around the trim....And the same is fir the caulk lines that are between the window frames the inside cut of the trim. I have sent a text to Oscar, asking him to come out as soon as he can.. We are stopping painting until we find a solution to the caulking.. Please look at the pictures shown read more

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Built a house in 1997. Decided to use all top of the line Pella Windows and Doors and I have a LOT of windows. So, a few years ago, I had a door lock that would not work. Called local Pella and they sent a service man over in a couple of days to fix it. $200+ was OK. About 3 weeks ago, had another door lock that would not UNLOCK. Gear inside must have been stripped. Have several calls and emails, to determine the door type with a regional sales and support center (Local will not take service calls now, even thought the local repair man is 20 minutes away). Took 8 days just to get a quote. The quote to repair was door lock was $805+. Of which $230 was to install. Parts are 2 - 3 weeks lead time. So in summary, to repair a simple door lock it will take $805+ dollars and about 2 months. That is what you get when you purchase premium Pella Products. Buyer beware. If it was a Schlage lock I could go to Home Depot, but a repair part for less that $100. This is about VALUE for the $$$. Try another window manufacturer. People ask me all the time about my windows. I will never recommend Pella. read more

after spending nearly $ 55,000.00 on new windows & doors, we had a small issue where a very large window begin leaking badly. Having bought the top of the line Pellas, we believed the leak was due to faulty siding on the outside. We got a carpenter who did all he could to make sure the siding was fine at a cost of $ 1,500.00. With the first rain, the window leaked again. So we called Pella who said the leak came through the defective glass and to replace the glass it would cost about $ 1,200.00 in labor. we wrote to Pella that we had already spent $ 1,500.00 and the the defective glass should be replaced at no cost, but they refused. Many of the windows we have have constant issues with screens & blind malfunctioning, as well as air leaking through windows & doors. We are extremely disappointed with Pella, their windows & doors but mostly with their " I don't give a damn" attitude read more

I am a custom home builder of +42 years. I put Pella windows in over 100 homes including my personal residence. I recently had a glass break on a Pella window. I called Pella to order a new sash (it is not as easy as calling a glass company to replace the glass) the entire sash has to be removed and the new sash installed. Pella informed me they no longer make parts for the Designer Series windows. I called the corporate office in IA and they told me I am basically out of luck. How can a high end window manufacturer not support their customers? I am not sure what I am going to do now. I have $75,000 worth of windows in my home and if there is another future glass breakage I am out of luck? I will never purchase another Pella window again. There are other high end window companies that support their customers, Anderson, Marvin, Weathershield, etc. BEWARE of Pella read more

Purchased 3 windows and one sliding glass door. They slider was installed in September of 2022 and the seal failed on December 2022. Filed a claim with Pella in IOWA on January 3, 2023. It's June and their local servicer Pella Service at 2251 Claremont in Hayward can't seem to inspect or fix the door. Their customer service team in Hayward is awful. They have zero customer service skills and have come to my house twice to repair it, but never inspected the new panels (they said they did) that were both defective. They have wasted multiple hours of my time. They have serious lack of quality control and the owner should send his people to a training class to learn to deal with customers in a good manner. I can't believe Pella allows this team to do their warranty. I wouldn't recommend Pella products due to the lack of quality and support. I have waited since January to have my brand new door fixed and its June 12th today! Say NO to all PELLA products unless you want to deal with this situation and their terrible service center read more

Don't waste your time nor your money, Bad customer service and it takes to long to build the item and customer service stinks. On a scale of 1 to 10 and 10 being high, I would give them a -8!!! read more

over the years I purchased 12 windows and patio doors. i have a bow window in my living room one of the windows isn't closing and locking properly I called service in CT it took a month to get the appointment. two techs show up look at the window open it and says the window is sagging. it was installed by Pella in 2009. they said it's the cable needs to be tightened. I said ok they said no we don't do that work. what? they told me to call a general contractor. I called their office a week later because I didn't believe a company who installs window refused to fix mine. the gal I spoke to said she would call me back. that never happened. I wrote them an email all they said was they don't do that type of work nor do they touch the frame. I'm not sure what that means if it's the cable that needs to be tightened. I wrote them again and this time I asked for the schematic/drawings for my custom window they made. This time Jessica wrote back , she doesn't have them. The worst customer service i will never recommend or buy Pella windows again And there is no way to speak to their corporate office in Iowa none of the phone #'s I found on line were working numbers. If you are planning on purchasing new windows DON'T ever buy Pella they do not stand behind their products or give a damn about customers. read more

Pella Corporation has poor customer service and diminished quality product(s). I had windows and doors done in 2009 with only half done. This was done with absolute professionalism and quality. Now, I had the last 1/2 of the windows replaced in 2019 November with no prevail in sloppy workmanship. Please do not use Pella Corporation for any services. Thank you. read more

We ordered windows through the Pelle store out of grand Rapids in Traverse City Michigan and it has been the worst experience in her entire life dealing with a contractor . There is zero customer support, nobody returns calls, one window and two doors has now been strung out for three visits. The installers cannot even measure the windows right, they were over a foot off on one window. We have no screens which were supposed to be included with the windows, large gaping holes around our windows, and they have been paid in full and not returning my calls. I have called the corporate office just to be forwarded to the same crummy branch that does nothing. So apparently the higher ups at Pella do not care that this is going on. read more

Hi Sammi, we received a call from Pella Customer Service to explain that Pella Corporate declined their request for a replacement door which doesn't rattle. They also declined the CSM manager's request for full (or even half) credit, citing that the door rattle was "not a product defect". Very disappointing that Pella has lost its regard on quality. read more

Our experience with Pella started out good. Our sales person John came to our house and was very responsive through the entire ordering process. Waited nearly 4 months for our windows, it was finally time to get our windows installed. The scheduler, Melissa calls me and sets an installation date. My wife and I split the days so that one of us wouldn't have to burn a huge amount of vacation time. Our install is supposed to start on a Thursday and run through Friday of the next week. I get a call on Wednesday from Melissa saying that a couple days of rain has put them behind and they need to push until Monday. I advised her that I don't have an infinite amount of days to do this install. Melissa promises to send a double crew so that it's just a 5 day install. Monday comes and two people show up at 9am and leave at 1pm. Double crew huh? I call but can't get a hold of anyone. Monday was supposed to be an 80% chance of rain and the crew showed up. Tuesday comes with a 10% chance of rain and nobody shows up. I call Melissa and no answer again and no return call. The next day a crew of 4 shows up and I still haven't heard from Melissa. We are on day three and only 50% through demo. Melissa calls me back at the end of the day using *69 so it looked like a spam call and my phone blocked the call. She left a voicemail saying that she was off anyway and I couldn't call her back. Real professional. Fast forward to window install. The crew that Pella sent was extremely unprofessional and rude to my wife. I got off early one day to confront the douche bag that disrespected my wife but they left early. I called Melissa and to nobody's surprise, I got voicemail. I told her I was stopping the work until the crew was replaced. I was astonished to get a completely different crew the next day but don't be fooled and watch what you say. The new crew leader was the cousin of the douche bag that disrespected my wife. Nonetheless, they were a much better crew. Now we are close to finishing but the old crew ordered the wrong size moulding for around the sliding glass doors. Fast forward three weeks. Yep, three weeks. Now our 7 day install is over 5 weeks. I tell the crew they get one day to finish everything and for once they actually did. I still haven't spoke to Melissa or anyone else. Just yesterday I finally got an invoice for final payment and the date on it is 3/13 and it's postmarked 4/17, I received it on 4/30. There is a line in the invoice that says if they don't receive payment within 30 days of the invoice a 1.5% fee will be charged per month on the remaining balance. I received this invoice 6 weeks after it was drafted so they may already be charging me the 1.5%. I'm awaiting a response to a very detailed an d annotated voicemail I left for the financing dept. one thing I forgot to mention earlier was that Pella will place a pre- lien on your home until payment is made but they don't tell you that upfront. To be 100% fair, the product is second to none but the Walmart greeters offer better customer service. The $34,000 price tag was not worth all the BS. Do not waste your time, those second or third best window companies offer way better customer service. Don't use Pella unless you like BS and frustration. read more

I have a Pella slider. Everytime it rains or snows it leaks and has damaged the floor. I called Pella service who looked at the door. Some of the cost is under warranty. I informed Pella that the work would be done in March. I sent in the required deposit before the Pandemic required stay at home recommendations. I received no acknowledgement of the deposit and had not heard from anyone. I called in May only to be told that it was sitting on the service managers desk. I was then told by this person that she would be hanldling it. A short time later I received a phone call that two techs would be at my house within ten days. I inquired a couple of times as to what precautions the techs would be taking. I wae reassured that they would have gloves. masks and booties. The techs arrived a little after 7:00 am and spent almost a half hour drinking coffee in my driveway. I finally said to them that I was told they would be at my house at 7;00 am. Finally yhey began to remove the supplies and materials from te truck. I inquired if they had protective coverings. One said he had a medical disability and could not wear a mask. The other said he is joking. Again I said please put on your masks. They went to the slider off the deck in the rear of the house and requested the slider be opened. Again I had to insist that masks be used. Then one entered my house without a mask twice and I had to insist that he put the mask on. Fortunately the other one remained outside. To make a long story short the replacement glass was not measured or cut correctly and the job is not done,I called the PELLA OPERATIONS MANAGER several times in Woburn MA and left messages for him. He has not responded. There has been a great deal of mismanagement and a lack of respect .\ Coporate office is being notified. read more