First I'm never happy about paying medical bills but when we arrived their staff was amazing even…read morethough it was a holiday. My daughters needs were met and they had a great bedside manner that made her feel at ease. They were quick to call in a prescription or two which didn't cause us to have to wait too long for it to be filled. I would definitely recommend this location if you're ever in need.

Outstanding service . Very organize very professional had a great experience . They treat everyone…read morethat walks through their door with care

On January 27, 2026, my son experienced a seizure in the waiting room before he was seen by a…read moreprovider--only seconds after swiping his card for payment. EMS was called. Despite this medical emergency occurring before any actual visit, we were charged for the encounter. When I initially contacted the location, Prisma on Tiger Blvd., I was told that "they did some stuff on him," which did not align with what occurred. I was also told their manager said we were not entitled to a refund. After numerous attempts to speak with someone within Prisma, I was finally contacted by Patience Boyd, who informed me that she had reviewed the video footage of the incident. She confirmed that a refund was warranted. That conversation took place on January 30th, and I have yet to receive the refund or any follow-up communication. I have called Patience again to inquire about the status, but I still have not received any response. This situation has been extremely disappointing. I should not have to make repeated calls or navigate multiple departments to receive a refund that Prisma has already acknowledged is due. Given the seriousness of the circumstances, this should have been handled promptly and proactively. Please confirm that the refund is being processed immediately, along with a clear timeline for when it will be completed. If additional information is needed from me, I expect to be contacted without further delay.

Positive and friendly staff. Care team was knowledgeable and worked quickly. Total visit was less…read morethan 45 min.

One of the best Urgent Care's I've been to, if not one of the best clinic of any type…read more The staff were all professional and helpful. Melissa, the PA is incredible. Highly recommended.

If you're sick and don't know where to go, or maybe you can't get an appointment with your…read morePCP...this is by far the best urgent care around. For someone who rarely gets sick the stomach flu is a traumatic event. I was able to get in to this clinic quickly and was taken care of with the utmost attention. The nurse practitioner on duty was very attentive and kind, and I was checked far more thoroughly than my MD would have done. I was provided everything I needed to continue to get well once I left. Note: They are only open during regular business hours during the week and Saturday, and afternoon hours on Sundays.

Normally an ok urgent care; cleanliness is not great though. This is from the ceiling and…read moreunderneath the patient bed from the room I was in. Not sure what that is and really don't want to know

Make sure there is a Doctor there before you drive there. Both times were a Sunday! Only were doing…read moredrug testing! Couldn't do 2nd part of TB test. Powdersville AFC is where they told us to go!

Horrible experience at Prisma Urgent Care. The charges are outrageous this year and when I called…read moreto question it I didn't get a response for 5 months. The nurse practitioner prescribed nothing to help my child. It was a huge waste of time and money!

My husband went to Prisma Urgent Care in Powdersville and received attention right away. He…read morereceived his prescription and gave all of our insurance information. Prisma is a participating provider under our insurance so we are only responsible for a copay. We also have medicare. To his surprise he received a notification by text that he has a balance over $300. I checked our insurance and medicare and a claim was never submitted!!! Totally unacceptable. Find another facility near you.

Had to get a referral for a cyst removal before my insurance kicked in. They got me taken care of…read moreand the surgeon at bon secours was professional and very thorough. Glad to receive good quality care.

They don't call in prescriptions when they say they did. They won't answer the phone or return…read morecalls.

This is by far the worst experience I've ever had at an Urgent Care…read more The check in process was efficient they did a great job. The initial nurse I saw was also great, but that Nurse Practitioner or PA whatever she is, Stacy Fender...never again. I tripped on the lip of our garage and twisted my ankle and cut up my knee. This woman acted like she couldn't touch me and wasn't listening to what I was saying. I just wanted to make sure nothing was broke on my foot because the swelling and pain was intense but no bruising and my main point to her...this foot had just recovered from a previous injury, which was like explaining it in a foreign language to her, she didn't get it. Next thing I know, the nurse is bringing me a cup for a urinalysis??? I ask why she says Stacy ordered it...I said for an Xray? Poor nurse she said she just follows orders. Thankfully nothing was broke and when it came time to look at my knee, this chick looked from afar and didn't even bother to redress it but had the nurse come back in, who did an amazing job. I asked Stacy why I had to pee in a cup for an Xray and she got all squirrly and said "it must have been a mistake" yeah your mistake, thank you for PROFILING me so blatantly. Then she had the nerve to say she would remove it so I don't have to pay for it but my urine was clean...UM YEAH I KNOW! I will never return there and possibly no Prisma, I'll just head to my regular doctor! What a shame!!

i received great care but was completely blown away by my bill! I was charged almost $400 for a 20…read moreminute visit that consisted of vitals, seeing a PA and getting a Covid and Flu test, that was it!! I did not get any medication or any further treatment! I'm shocked at those charges!

I scheduled an appointment because I needed to be seen on Saturday before Memorial Day. I scheduled…read moreand preregistered online. My appointment was scheduled for within the hour. I got there 10 minutes early and checked in at the desk, was called right in by the nurse and a couple questions and vital checks later the DR. Came in. I was there a total of less than 10 minutes and got a script for steroids... done deal!!! Thank god for this place seeing me so quickly

Second bad experience with this office (2 for 2 so 100%). Went to office on 8/3 with injured knee…read more Was told by the PA we would need to do x-rays to insure no broken bones before ordering an MRI or insurance would not pay. X-ray cam back negative and PA on duty said he would put the order in for MRI and I would receive a call withing 7 days to schedule. Fast forward 7 days no call went to office and they confirmed they faxed info and gave me the number for Innervision. I called them and they had no orders for me. Inner vision called AFC and they were apparently using the wrong FAX number???? Got it corrected and they are supposed to be faxing forms now but 4 hours later still no fax. With insurance there is a 5 day hold so it will be at best another week before I can schedule. How do you belong to the same Bon Secours family and not have the right fax number and on top not know the fax did not go through?