We had a little different kind of experience with BEN as compared to most of the other clients. I think BEN might be super busy that time. BEN came to our house took all the pics and promised to send a detailed report by next week. We got the report and found many discrepancies, total square ft was not correct and he compared with other 3 houses those were around 500 sqft less than our house. Other houses have just a patio or one had a small deck and our house has a 14x14 four-season sunroom with underneath covered storage but BEN added 0 for that. Many other discrepancies too which I already talked to BEN, when he came to inspect the house. I requested Ben to look again at these missings but he said the report is fine and eventually stops answering the emails. We are also in the market for the last 2 years and bought another house too, we had pretty much an idea about the value and also got an appraisal from another agent, and BEN's appraisal was not anywhere close to that. It was so disappointing, we consider Ben must be super busy so could not spend sufficient time on the report or lack of market knowledge just getting busy to grab more business... read more